Nathaniel Car Sales Reviews 

2,216
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and professional throughout the entire purchasing process, making every interaction pleasant. Future buyers truly appreciate the relaxed, pressure-free showroom environment and the thorough, detailed explanations provided during test drives and final vehicle handovers. Some reviewers were not happy with after-sales communication, noting frustratingly long waiting times for replacement parts or scheduled service appointments. A few consumers also encountered minor administrative mistakes regarding vehicle collection details or felt that trade-in valuations fell well below realistic market expectations.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, approachable, and extremely... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, professional, and... See more

Product

Customers consistently note positive experiences with product, expressing deep satisfaction and love for... See more

Customer service

People report positive experiences with customer service, highlighting professional, welcoming, and... See more

User experience

Consumers find the user experience to be exceptionally positive, describing the car buying process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more

Company replied

Rated 5 out of 5 stars

We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more

Company replied

Rated 5 out of 5 stars

I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-t... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,216)

634 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Excellent choice of cars at great prices.Very professional.

25 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Julie, Thank you so much for leaving us a 5 star review, We are glad there was enough of a choice of cars for your to pick one that suited you.

Rated 5 out of 5 stars

Everything was explained very…

Everything was explained very clearly.Julian was very busy so we had to wait a little bit,but we were well looked after. Very pleased with car.

22 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for your Feed back! We're delighted to hear that everything was explained clearly and that you're so pleased with your new car. We're glad our team made sure you were well looked after, while you waited. Thank you for choosing us, and we wish you many happy miles in your new car!

Rated 5 out of 5 stars

Best dealer I've purchased with so far, will return!

I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-to. From the start of test driving 4 cars/ discussing suitable options within my budget, and trading in my current car, the whole team were kind, patient, and offered us tea & coffee every visit and a full talk-through of the car on collection day. Highly recommend!

18 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Charlotte, Thank you so much for your kind words and taking the time to leave us such a lovely 5 star review

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish. Christian who dealt with us was very knowledgeable and friendly.

21 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

"Thank you so much for taking the time to leave us a 5-star rating, Nicola We truly appreciate your support. If there's ever anything we can do to make your next experience even better, just let us know. See you next time!"
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Would definitely recommend

Terry was very helpful, no pressure, was happy to answer all my questions
Whole process was very easy and stress free
thank you

26 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

HI Tammy, thank you for leaving us a 5 star review, Terry was made up to read your lovely comments.

Rated 5 out of 5 stars

Gwyn the salesman talked and listened…

Gwyn the salesman talked and listened to me all through the sale very informative and professional through the whole process. The hand over again was handled by Gwyn who set all the settings that I wanted and did the bind of the car to the mg app on my phone. What more can I say I would recommend Nathaniel car sales to any one 5 star service and at a very good price

26 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for this review John. I know Gwyn was pleased to look after you, and glad to know you made it back to Edinburgh with no drama...

Rated 4 out of 5 stars

Generally a great experience

Generally a great experience. Our salesman, Christian, was great - polite, helpful and knowledge.
Would give 5 stars, but there was a 2 week delay in delivery of our car. Unfortunately Christian was on holiday, and other staff really weren't helpful, including not calling me back when they had promised to.
On Christian's return, phone calls were made and problem solved. But not before the insurance on the car I was trading in ran out and I had to buy short term cover.
Very happy with my new S5 Trophy!

17 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for leaving us a 4-star rating Julian We're so glad you had a good experience.
We will share your feedback on how we can earn that fifth star next time with the team.
We look forward to seeing you again!
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

The sales team were excellent.

The sales team were excellent. There knowledge and experience was very impressive making the experience relaxed and straight forward.

20 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Stephen, Thank you for leaving a 5 star review, we are so glad you got the service you required.

Rated 5 out of 5 stars

Great customer service

Great customer service. Friendly and easy to talk to sales advisors. Everything was explained and dealt with perfectly. We have bought many cars from there and we just keep returning. They are in my opinion, very trustworthy

25 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Sian, Thank you for taking the time out of your day to leave us a 5 star review, and for your kind words

Rated 5 out of 5 stars

Lovely experience from start to finish

Lovely experience from start to finish. Everyone we came in contact with where very helpful and enthusiastic about their role.

25 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you Jayne so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless experience with us. Your kind words serve as a great testament to the hard work and dedication the team put into thrie roles.
Kind regards Nathaniel Team

Rated 4 out of 5 stars

Not pushy sales on the motability and…

Not pushy sales on the motability and very helpful on collection but there was a lack of comunication in the run up to collection that required me to call several times to try and confirm collection time and if the vehicle was ready

20 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for your review

Rated 5 out of 5 stars

Staff were as usual warm informative…

Staff were as usual warm informative and friendly.
Made to feel like nothing is to much trouble offered refreshments seating along with optional tv and magazines if you need to wait. Particularly grateful to Damien and Shane great attitudes very customer orientated.

24 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Jayne, thank you so much for the 5-star review. We’re thrilled to know you had such a positive experience and we look forward to seeing you again soon
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Quickly

Everything was dealt with quickly anf extremely professional. I would highly recommend

22 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Carl, thank you so much for leaving us a 5 star review.

Rated 5 out of 5 stars

Our salesman Geraint was excellent and…

Our salesman Geraint was excellent and went out of his way to make sure we were satisfied. We were very impressed by our purchase. Our new MG4 170kW Premium Long Range 64kW is a very good improvement over our 4 year old MG4 Trophy of similar spec. We just hope the new cars residual value will be better.

20 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Ian, Thank you so much for leaving a 5 star review. We will make sure Geraint gets to read your lovely comments.

Rated 5 out of 5 stars

Ladies and Gents

Ladies and Gents. Please visit this
garage, if you're thinking about a New
Car. I went out in the MG HS Trophy
today. So amazed. So much car for the
Money. The Car far exceeded my
expectations. Honestly. I placed an
order. There and then. Not only the car
has my high praise. So do the staff
there. Especially Justin. Please, if you
don't take my word. Try for yourselves !!
Wow. Alan Sparkes

21 June 2026
Unprompted review
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for this lovely feedback and 5 star review, we really do appreciate it

Rated 5 out of 5 stars

Purchased new vehicle from Nathanial…

Purchased new vehicle from Nathanial Car a sales at Bridgend. Initial meeting and discussion around purchasing car was excellent.
After sales contacted by myself and I was seen by a member of the team who helped me with information system and navigation on the car. Would highly recommend Nathaniel garage at Bridgend

21 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Jan, Thank you for leaving a 5 star review. if you would like to contact the Sales Manager he would like to hear about your aftersales experience.

Rated 5 out of 5 stars

It takes less than two hours to get…

It takes less than two hours to get your car if everything is sorted on your end. Highly efficient service!

21 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thanks for the five star review, we really appreciate you taking the time to write the review.

Thanks again

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Elliott is an amazing person was saw me…

Elliott is an amazing person who saw me through the whole process of getting my MG. He was patient and very helpful. All of the staff are great there.

21 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for taking the time to leave such a positive review. We’re delighted to hear that our sales staff especially Elliott surpassed your expectations.
Should you need any further assistance, please feel free to contact us anytime.
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Returning customer once more if we did…

Returning customer once more if we did not like the whole experience we would not continue to buy from them - we are able to compare with Audi and the whole experience is like chalk and cheese - we like cheese

21 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that Christian provided you with outstanding service. Christian consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work.
If there’s anything else we can do for you, please don’t hesitate to let us know.
Kind Regards Nathaniel Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look