Nathaniel Car Sales Reviews 1,998

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 613 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, making the car buying process smooth and stress-free. Many highlight the excellent customer service, noting that staff go above and beyond to assist with inquiries and provide clear explanations without being pushy. The overall service, product quality, and user experience are frequently described as top-notch, with many reviewers expressing satisfaction with their new cars and the seamless purchasing journey. However, some people were dissatisfied with communication issues, describing instances where staff seemed stressed or provided inconsistent information. A few customers also reported concerns about aftercare and technical support, mentioning that urgent warning lights were sometimes dismissed as weather-related without proper checks. There were also isolated reports of rude staff and uncompleted work, leading to frustration and a negative experience for a small number of individuals.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the helpfulness and professionalism... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Product

Customers had positive experiences with the product. Many reviewers expressed delight with their new cars,... See more

User experience

Users describe positive interactions with the overall experience. Many customers highlight the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd purchased a new MG4 Urban only a few days earlier so called into the showroom on the off chance. Vanessa was exceptionally helpful, explained what the issue could be and arranged for one of the... See more

Company replied

Rated 5 out of 5 stars

Service was great no negatives Staff all seem to be friendly. Gwyn dealt with us and was provisional informative and friendly only picked our car up on the 28th April , although this is are second... See more

Company replied

Rated 5 out of 5 stars

Best car buying experience I have ever had. Terry was really helpful,friendly, informative yet not pushy . The company had a great offer with their volt promotion and were very easy to deal with all t... See more

Company replied

Rated 5 out of 5 stars

Picked up my car with no problem I did have a problem with the car but it was sorted swiftly and professionally and I was supplied a hire car. I can't falt the staff at Nathaniel cars who went above a... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Nathaniel, Swansea, a very happy customer!

I'm very happy that I'd purchased my MG ev vehicle from Nathaniel, Swansea. Lewis, the salesman, was very professional and helpful. This was our second MG Ev. That one, which I'd had for over 4 years covered nearly 80,000 faultless miles. For any ev sceptics out there let me reassure you about the battery life, it was the same as it was in the beginning i.e a predicted range of 240 miles!
Must also mention the Swansea service department team, managed by Nick. They have provided helpful advice and backup. Recently, I thought we had an issue but it turned out to be nothing to do with the car and was caused by a faulty charging cable (not supplied by MG). The service team went the extra mile to help and provided a courtesy car while they investigated things. Very grateful for their help and assistance. Buy MG, and you'll have a great car and faultless backup from Nathaniel staff.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Nathaniel *****

Since purchasing our first car from you, all your staff have been so helpful and professional, any query i’ve had has always been dealt with without question.
Dan, who is dealing with me on my new purchase is such a credit to Nathaniel. So friendly, professional and approachable.
What a bonus the free MOT for life is to. I’m sure the marvellous aftersales I recieved will continue with my new car.
Will always recommend Nathaniel Cars.

10 May 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback, we hope you enjoy your new car and we look forward to seeing you on your next visit

Rated 5 out of 5 stars

Sales listened to my needs…

Terry Christopher listened to my needs and found me the perfect S/H car. The process was easy and my car taken in P/Ex.
When I collected the car, it was immaculate and a young technician was most helpful explaining the finer details of the motor.

8 May 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback, I will ensure the team mentioned get to see your comments

Rated 5 out of 5 stars

Brilliant service from Cardiff

Brilliant service from Cardiff.
Christian was excellent in answering all my questions getting me many quotes on different cars and to match my budget

Thanks again

10 May 2026
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Reply from Nathaniel Car Sales

Thanks Matt for purchasing yet another car from Nathaniel, we really appreacite your busines and feed back
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Nathaniel's quality - first-rate service.

The friendly assistance of all staff, and the personal attention of Wayne himself. Aiden and his colleague carried out all the paperwork and demonstrated the car I bought with complete efficiency and absolute courtesy ("full marks" for them both).

6 May 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback, Aiden and Wayne will be thrilled. We hope you enjoy your new car

Rated 5 out of 5 stars

Great service from Terry

Great service from Terry

9 May 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Graham, Thank you for Leaving a 5 Star review. Terry will be very happy to read your comments.

Rated 5 out of 5 stars

New car problem

I'd purchased a new MG4 Urban only a few days earlier so called into the showroom on the off chance. Vanessa was exceptionally helpful, explained what the issue could be and arranged for one of the Service department team to check the car over immediately. At the same time, she arranged for a courtesy car, which was a great help.
Vanessa rang me around an hour later to advise that it was just a software update and that my car was ready.
This was a first class service and my utmost thanks go to Vanessa for her assistance.

2 May 2026
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Reply from Nathaniel Car Sales

Hello Gary, Thank you for leaving a 5 star review. We will pass your kind words on to Vannessa.

Rated 5 out of 5 stars

I bought a used vehicle and having…

I bought a used vehicle and having driven home 25 miles a fault developed with the 12volt battery. It was sorted straight away that a courtesy car would be provided whilst my car was recovered. It was fixed within 24hrs of the dealership receiving the car

3 May 2026
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Reply from Nathaniel Car Sales

Hello David, Thank you for taking the time out of your day to leave a 5 star review, and for your understanding and patience.

Rated 5 out of 5 stars

First time to buy or own an electric…

First time to buy or own an electric car Aiden knew his stuff and was main reason to sign on the day, apparently a trainee well compliments to his manager, he is the future of Nathaniel. I was very nervous and his approach was not pushy and excellent at delivering a sales.

8 May 2026
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Reply from Nathaniel Car Sales

Hello Mr Morgan, Thank you so much for your Kind words. Aiden was made up to read your lovely comments, it makes a huge difference to our staff to read comments like this.

Rated 5 out of 5 stars

Friendly and not at all pushy

Everything from car functions to finance options explained clearly in a nice and relaxed environment.

7 May 2026
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Reply from Nathaniel Car Sales

Thankyou very much Bruce for your recent purchase and the great feedback
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Brilliant

Having had a MG HS before it was a no brainier not to have another MG HS.
Christian Jone in MG Cardiff was absolutely brilliant and very helpful.

7 May 2026
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Reply from Nathaniel Car Sales

Thank you Mrs Wyatt for purchasing yet another MG from us and taking the time to leave a great review. we will pass on your thanks to Christian
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

We were provided with good costumer…

We were provided with good costumer service and the staff provided updates regularly

1 May 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thanks Graham,
We really appreciate you taking the time to let us know that the team are doing such a great job.

Thanks again
Nathaniel MG Cwmbran

Rated 5 out of 5 stars

The sales person Christian was…

The sales person Christian was absolutely brilliant couldn't have been any more helpful and friendly I am over the moon with the car and I would definitely recommend Nathaniel cars to all my family and friends

2 May 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for the fantastic review! We are dedicated to providing the best experience, and it's wonderful to know we succeeded.
We are really pleased that you will share your experience with friends
Kind Regards

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