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Review summary
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PNR: CLSXU0PS I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS). For several days, I attempted to contact cus... See more
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This company has caused us nothing but pain and frustration for over three months. After our return flight from Dubai to Jeddah was canceled due to airspace closures, friends of ours got their refun... See more
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Absolute scam. Purchased a flight ticket for Alaskan Airlines through them. The airline confirmation code wasn’t working; after calling the airline they mentioned the ticket was marked as fraud due... See more
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Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.3
Poor
634 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely Disappointing Service
Extremely Disappointing Service – AVOID AT ALL COSTS
I deeply regret choosing mytickets.ae for my travel plans. My flight was canceled, and the experience dealing with this agency has been nothing short of infuriating.
When I reached out to the airline at the airport, I was told that the agency (mytickets.ae) was responsible for processing my refund. However, upon contacting the agency, I was coldly directed back to the airline, leaving me caught in a loop with no resolution.
Their response to my concerns was shockingly dry and devoid of any empathy or responsibility. Hiding behind "terms and conditions" while offering no real solutions for their customers is unprofessional and downright disrespectful. Their email responses lack any sense of accountability, and their inability to take action shows a complete disregard for their customers' trust.
This level of service borders on outright negligence, and their lack of care for their customers' well-being is appalling. This will be the last time I ever deal with this agency. I will make it a point to warn everyone I know to avoid mytickets.ae.
If you value your time, money, and peace of mind, stay away from this agency. Their poor service and dismissive attitude are not worth the hassle.
Add after the agent's response
Dear Team, Thank you for responding to my review. However, I must address an important point in your reply. You mentioned that you have initiated a refund request for my canceled flight. I find this surprising, as I did not provide any details about my flight or booking in the review. This raises serious questions about the validity of your claim and whether any real action is being taken or if this is merely an attempt to save face after my negative feedback. The lack of professionalism and empathy I experienced during my earlier interactions with your agency is well-documented in my review. Adding this claim, which appears baseless given the lack of information you have about my specific booking, only reinforces my perception of poor service and inadequate customer care. If you are genuinely attempting to address my issue, please provide evidence of the refund request you claim to have initiated and share any progress updates. Otherwise, I cannot help but view this as another instance of your agency's unwillingness to take responsibility or deliver meaningful solutions to its customers.
2 January 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Tamer,
Thank you for taking the time to share your feedback. We deeply regret that your experience with our service has been disappointing and that you felt unsupported during an already stressful situation.
To clarify, we have taken the initiative to create a refund request for your canceled flight in our system. We will contact the airline on your behalf to expedite the refund process. Please be assured that we are committed to resolving this issue as quickly as possible and will keep you updated on any developments.
We sincerely apologize for any miscommunication or lack of empathy you may have experienced during your interaction with us. Your feedback is invaluable, and we will use it to improve our communication and service processes.
If you have further questions or concerns, please do not hesitate to reach out to us directly. We appreciate your patience and understanding while we work to resolve this matter.
UPD 09/01
Thank you for your review and for raising your concerns. We would like to clarify that we identified you based on the personal data left on the Trustpilot website, which allowed us to locate your booking and address your issue directly.
Regarding the action taken, you should have received two emails at the buyer's email address associated with your reservation, detailing the submission of refund requests. Since our appeal to the airline has already been processed, we will send the information received from the airline to your buyer's email today. Please wait for this communication.
We sincerely apologize for any misunderstanding and inconvenience caused during this process. Our aim is to resolve your issue as efficiently as possible.
An amount greater than that stated on…
An amount greater than that stated on the financial receipt was deducted.
1 January 2025
Reply from https://mytickets.ae/
Dear Mr. Ahmed,
Thank you for reaching out to us with your concern. We sincerely apologize for any confusion regarding the amount deducted from your account.
Please be assured that we take such matters seriously. Could you kindly share a copy of the financial receipt along with the transaction details? This will allow us to investigate the issue thoroughly and provide you with a resolution as quickly as possible.
You can send us the data by email at info@mytickets.ae in order to maintain the confidentiality of the buyer's information.
If the discrepancy is confirmed, we will promptly address it and ensure the appropriate action is taken.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Horrendous experience
Absolutely horrendous. My flight was cancelled 24 hours before I was due to depart and I couldn’t do the alternative flights offered so I had to cancel my flight and request a refund. I specifically made sure before cancelling the ticket on the phone to the call centre that I would receive a refund for the flights, they said yes and said I would know within 24 hours. So I went ahead and cancelled and since then I have been waiting 3 months for a full refund (baring in mind I had to book a direct Emirates’s flight last minute as my flight was cancelled which cost me 5000AED, so at this point I am almost 8500AED down). I have STILL not received the refund and said it could be anything up to 6 months and I cannot understand why. Everytime I email they send me the same email saying they are awaiting information from the airline but at this point, 3 months later, it’s a joke and I’m not getting anywhere. Now I have read majority of these reviews I am incredibly worried. There has been zero reassurance from the company on their part and I desperately need that refund as I am being charged interest on the credit card it was put on!!!!! Insane that they can do this, especially when I was told on the phone a completely different story.
21 September 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Alice Blackledge,
Thank you for sharing your feedback. We deeply regret to hear about your experience and the distress it has caused. Please allow us to clarify and address the situation.
Firstly, we sincerely apologize for the delay in processing your refund. We understand how frustrating and financially burdensome this has been for you. While we strive to process refunds as quickly as possible, please note that in cases of flight cancellations, the refund timeline is often determined by the airline's policies and processing times, which are beyond our control.
Regarding the information provided during your call, we regret any confusion caused. Our team always aims to provide accurate and transparent information, and we will review your case internally to ensure better communication in the future.
We can confirm that we are actively following up with the airline on your behalf to expedite the refund process. Unfortunately, in some cases, the timeline for receiving funds from the airline can extend to several months.
To provide reassurance, we take your concern seriously and will escalate this matter to prioritize its resolution.
We truly appreciate your patience and understanding, and we deeply regret the inconvenience caused.
UPDATE 30/12
We refunded your money today, December 30. We have already sent more detailed information to the buyer's email. Usually, the funds are credited to the buyer's account within 1-3 business days. If the funds have not been credited to the account after this period, we will provide you with a refund confirmation. You can use it to clarify the status of the transaction with your bank.
WORST AIRLINE WEBSITE
This is the worst company I’ve ever dealt with in refunding my ticket. After filling a refund I never heard anything. I dont trust this company better use Go to gate trip.com and almosafer is the best you will get the refund within 24 hours. I file my refund on 17 December until now no any news of the refund.
17 December 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Gen,
Thank you for providing the necessary identification details. We have submitted your refund request to the airline and are currently awaiting their authorization to proceed with the refund.
Please note that the timeline for refund processing depends on the airline's policies, and we are closely monitoring the status of your request. Rest assured that we will notify you as soon as we receive an update.
We apologize for the delay and any inconvenience caused. Should you have any further questions, feel free to reach out—we’re here to assist you.
Very quick and good help towards this…
Very quick and good help towards this agent
17 December 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your feedback!
We’re delighted to hear that you received quick and helpful service from our agent. Providing excellent support is our priority, and your kind words mean a lot to us.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Don't book through them
It's a scam
We booked ticket. Payment received in full. Got confirmation and even a mail of ticket issuance. But later we are asked to pay more as flight is fully booked. However you pay more you get the same flight.
We are promised to be receiving full payment which we agreed and went through a lot of distress as the whole plan was to be rescheduled.
The refund is awaited
Hoping we will recieve the fund.
10 December 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Divya,
We sincerely apologize for the inconvenience and frustration caused by this situation. Unfortunately, ticket prices can sometimes change unexpectedly due to airline policies, and availability is not guaranteed until the booking is fully confirmed on their end.
We want to assure you that your refund has already been processed and sent to your account. As a rule, refunds typically take up to 24 hours to reflect in your bank account, depending on your bank’s processing times.
If you have any further concerns or questions, please don’t hesitate to reach out. Thank you for your understanding, and we truly regret the distress this has caused you.
Terrible service
Terrible service, be aware this company is a fraud. I cancelled my tickets because of their mistake but have been waiting for my refund since May 2023.
15 December 2023
Unprompted review
Reply from https://mytickets.ae/
Dear Mian,
Thank you for sharing your feedback. We apologize for the inconvenience you’ve experienced and want to clarify the status of your refund.
The refund request is currently under consideration by the airline. We regularly send them reminders, but we have not yet received their authorization to proceed with the remaining refund. We are also awaiting their response.
However, please note that part of the funds for your tickets, which the airline authorized earlier, has already been refunded to the buyer’s account on September 27, 2023, in the amount of 1268.54 EUR.
We appreciate your patience and understanding as we work with the airline to resolve this matter. Should you have any further questions, please do not hesitate to contact us.
It's a fraud
It's a fraud! beware.
thay canceled my tickets and never gave me back my 1000$ refund. You cant reach them they are only writing you back apologizing answer from chatGPT.
14 November 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
The airline has yet to request a return of our tickets. However, we have decided to issue a refund from our company while we wait for the airline to authorize the refund. We returned the money today. Funds are usually credited to the buyer's account within 3 business banking days.
We are sorry that your experience was not positive and we hope that this solution will help you solve your problem.
Frauds
Frauds. Avoid at all costs. I bought a ticket with a "smart ticket" option, so that I may be able to change the ticket date in case of visa delay or rejection. When things didn't workout I requested to push the date but their response was:
"Dear Customer,
As per the fare conditions of your ticket, changing the date of your flight is not possible.
You may consider booking a new ticket with your desired dates."
I then requested for a refund and they said:
"
Dear Customer,
According to the airline policy, your tickets are nonrefundable. These rules are specified in the ticket fare conditions and we are unable to change them.
"
When I tell them that I bought a smart ticket option which clearly states that the ticket may be changed or refunded, they say:
"You can review terms and conditions which you agreed on our website.
According to the fare rules, your ticket is non-refundable. This means that only unused airport taxes and fees are allowed to be refunded."
Avoid at all costs. Ignore the lying 5 star reviews.
Honestly my fault for trying to save up and taking a risk.
23 October 2024
Unprompted review
Reply from https://mytickets.ae/
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking number or customer email address.
FRAUD
FRAUD!
I purchase my tickets with them for emirates flight Nice-Dubai, when I arrive to check in it turned out that My Tikets.ae purchase my tickets with miles of other person. Airline refuses to board me obviously as this is suspicious of fraud. It has been extremely annoying stressful situation. Better to book on airline websites directly even if you pay more
12 October 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Marina Metropolitan,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or customer email address.
OUTSTANDING ASSISTANCE
MY name is Dr. Farhan aslam.i wanted to refund ticket of my daughter.despite la lot efforts,i couldnot follow steps. Then i clicked customer support onb line.MS. Sofiia Melnyk handled my case very nicely and got all steps succesfully for refund Tto relieve my agony THANKS
6 October 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Dr. Farhan Aslam,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sofiia Melnyk was able to assist you effectively with the refund process for your daughter's ticket. It’s great to know that she could help alleviate your concerns.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
Customer Support Team
Sometimes negative reviews don't matter
Hello everyone, I’m an African with no affiliation to this company, so my review is completely honest. I recently booked a flight for a friend traveling from Dubai to Ghana through Mytickets.ae. After past bad experiences with third-party booking sites like Eilago.com, I was skeptical, especially since Mytickets.ae didn’t have the best online reviews. However, I noticed that they responded thoughtfully to both positive and negative reviews, which made me give them a chance.
To my surprise, the process went smoothly. I received a booking confirmation email with order number
(WA168G0S) right after the payment was confirmed, and about 1 hour later, I had my ticket and itinerary. I felt compelled to share this because, despite the negative reviews, my experience was positive. It seems the company has improved and is providing good service now.
Thank you, Mytickets.ae. I’d recommend anyone skeptical to give them a try.
25 September 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Ralph Agyemang,
Thank you so much for sharing your honest feedback and for giving us a chance despite your initial skepticism. We’re thrilled to hear that your experience with Mytickets.ae went smoothly and that we could exceed your expectations.
We continuously strive to improve our services, and it’s rewarding to know that our efforts are being noticed. Your recommendation means a lot to us, and we truly appreciate the time you took to share your positive experience.
If you or your friend need any further assistance in the future, we’re here to help!
Affordable....
1 September 2024
Reply from https://mytickets.ae/
Thank you for your feedback! We're glad to hear that you found our services affordable. Providing good value is important to us, and we're happy we could meet your expectations.
If you have any other questions or need assistance, feel free to reach out.
terrible
terrible
on the site, when you order a flight, no place for ordering a luggage, no option to order seats.
after connecting by mail, i got an offer for suitcases and seats, the seats cost double then at the airline. no information. no way to cancel the deal. terrible, i never had a bad experience like that/
24 August 2024
Unprompted review
Reply from https://mytickets.ae/
Hello!
We urgently check the information according to your order. As soon as we finish the inspection, we will certainly inform you.
UPD
After checking with our technical team, we confirmed that there was an option to select seats and luggage during the booking process. We understand how frustrating this situation must be, and we want to make sure everything is resolved for you.
We've forwarded your request to the ticketing department to issue an invoice for the selected seats and luggage. Please note that the cost of these services is determined by the airline through their internal booking system.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help.
Reply from https://mytickets.ae/
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking number or customer email address and describe the situation you encountered in more detail so that we can assist you.
Horrible AND MOST SHITie service
Horrible services!
Please do not book with them.
I booked my flight with them and 1 week before departure date they cancelled my flight without any reasoning. The "arranged" flight was not acceptable because they added a 12 hour layover which extended my total flight duration. I've been checking with them regarding my refund for the past 3 months and till date they can't give me any update, let alone they can't even provide me with how much the refund would be! Agents have no idea and there's simply no one who could answer the questions properly. I've been back and forth in emailing them and all they reply back with they will update me once they hear back from an airline.
4 May 2024
Unprompted review
Reply from https://mytickets.ae/
Dear, Daniya!
We would like to inform you about the current status of your refund request for the tickets. As of now, the airline has not yet authorized our refund request. However, we understand the importance of this situation for you and have decided not to wait for the airline's confirmation. We have already made the decision to process your refund as a priority.
The refund was processed today (21.08.2024), and you should see the funds credited to your account soon. Typically, this process takes a few days, depending on the banking system.
We sincerely hope that this gesture on our part will help resolve the matter quickly and without any further inconvenience. If you have any additional questions or require further assistance, please do not hesitate to contact us. We are always here to help.
We would greatly appreciate it if you could update your feedback and let us know if your issue has been resolved.
Reply from https://mytickets.ae/
Thank you for your kind words and for choosing our service! We're thrilled to hear that you had a positive experience. We look forward to welcoming you back in the future.
Safe travels, and see you again soon!
Couldn't have been worse
I wanted to book a flight but their website wouldn't tell me how many pieces of luggage I would get. I called them and they said they weren't able to tell me how many pieces I'd get unless I had bought the ticket first. So they wanted me to commit to paying $450 before I find out if I can bring my stuff home. Probably the worst airline booking website I have used in my life. I will never be booking with them and I probably just avoided a scam.
11 August 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Raphael Haddad,
Thank you for sharing your experience with us. We're very sorry to hear that your booking experience was frustrating and did not meet your expectations. We understand how important it is to have all the necessary information before making a purchase, especially when it comes to luggage allowances.
Your feedback is valuable, and we will use it to improve our website and customer service. We apologize for the inconvenience you experienced and assure you that our intention is to provide clear and accurate information to all our customers.
If you have any further questions or need assistance, please feel free to reach out.
The flight is after two days and I…
The flight is after two days and I still didn’t get a confirmation email from them I don’t know if my flight is confirmed or no the whole thing is messed up.
1 August 2024
Reply from https://mytickets.ae/
Dear Faisal,
Thank you for your feedback, and I apologize for any inconvenience caused. We understand your concern, especially with your flight just two days away.
I have just resent the tickets to your email. Please check your inbox (and spam/junk folder just in case) to confirm. If you still have any issues, please let us know immediately, and we'll assist you right away.
Thank you for your understanding.
No refund despite a wait of 5 + months
I booked a ticket on 24 Dec 2023, for the date: 5 April 2024 the payement was successful, I received confirmation email with Order #4JRX07TX. However, in February 2024 the airline announced about the cancellation of the flight.
I contacted h t t p s : / / mytickets .ae/ to check if it was possible if it was reschedule. At first, they said Yes. But at the last moment they said they cannot do that. Then I requested for refund on April 7, 2024 I raised a request for refund. Despite the fact airline clearly specify on their website that the refund will be returned in 7 business days. I was informed by the h t t p s : / / mytickets .ae/ that refund will be given in 90 days. (as of today 124 days have passed)
Since then despite raising repeated request and chatting with their representatives, h t t p s : / / mytickets .ae/ has not returned the payment. They only give false promises.
Before giving my review on this website I have sent another email to them about the above-mentioned points. They should give an excuse that "they dont identify me as a passsenger or ther customer". I hope they read my email and this review and return my amount at the earliest.
6 August 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Md Habibullah,
We urgently check your order information and the status of your refund.
We ask you to wait a little longer.
We will update our answer here as soon as possible.
06/08
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you’ve encountered over the past several months.
After thoroughly reviewing your case, we understand the delays and lack of communication have been very distressing. Our team has decided to expedite the refund process before receiving a response from the airline. Today, we have processed the refund for the tickets.
Please check your email for confirmation of this refund. We hope this resolution meets your expectations and restores your trust in our services. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We are here to help and ensure that this matter is fully resolved to your satisfaction.
Thank you for your patience and understanding.
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