I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PNR: CLSXU0PS I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS). For several days, I attempted to contact cus... See more
Company replied
This company has caused us nothing but pain and frustration for over three months. After our return flight from Dubai to Jeddah was canceled due to airspace closures, friends of ours got their refun... See more
Company replied
I have very bad experience with this company. I am asking everyone not to buy any tickets from this company never. Don’t do the same mistake as I did by trusting them while thinking that they have an... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.3
Poor
632 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very unhelpful
Very bad and unhelpful.
I booked my tickets with them and the name had been entered incorrectly.
It's been 2 days and they haven't been able to fix the issue.
30 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Sachin,
Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating this situation must have been for you.
Please know that your opinion is very important to us, and we regret that we could not provide the support you expected in this case. According to the information we received by email, the request for name correction is no longer relevant as you managed to make the necessary changes directly through the airline.
If there’s anything else we can assist you with or if any further issues arise, please don’t hesitate to reach out to us. We're here to help.
Thanks for Damon Smith
I want to thank Damon Smith he helped me with kindness, thank you very much!
30 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Raghad Khalid,
Thank you very much for your kind feedback!
We’re delighted to hear that Damon Smith was able to assist you with kindness and professionalism. Your appreciation means a lot, and we will make sure to share your words with him.
If you need any further assistance, we’re always here for you.
Book my flights using MyTicket and my…
Book my flights using MyTicket and my experience was good. I got timely response from Irina Ray for all the assistance I needed. Thanks Team, keep up good work.
29 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Aakash Dil,
Thank you so much for your kind feedback!
We’re very glad to hear that you had a good experience booking your flights with us and that Irina Ray was able to assist you promptly. Your appreciation means a lot to our team.
We’ll be sure to pass your thanks along to Irina – feedback like yours keeps us motivated to continue delivering the best possible service.
Wishing you smooth travels ahead!
Definitely a scam - Horrible
Definately a scam.
I payed the first time and got a confirmation - they sent email confirmation and a day later they cancelled.
I payed a second time with extra money to "confirm the booking" - Received email saying that tickets are confirmed and will be sent in 24 hours. then received an email saying that "They are pleased to inform me that only the return ticket is confirmed". Seems like a scam to hold on to customers money for a few days. I am pursuing legal action.
26 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Syed Akhter,
Thank you for taking the time to share your experience — we’re genuinely sorry that you’ve faced such a frustrating situation. Please know that your feedback is very important to us, and we fully understand your concern.
We are currently checking the information regarding your reservation and kindly ask you to allow us some time to investigate this properly.
We take such matters seriously and are committed to providing a transparent resolution. As soon as we complete our review, we will contact you with a detailed response.
Thank you for your patience.
UPD 26/05
Dear Syed Akhter,
Thank you for taking the time to share your feedback. We are truly sorry that your experience with us led to such disappointment — this is not the kind of situation we ever want our customers to face.
We completely understand your frustration, and we want you to know that your concerns have been taken seriously. Your opinion matters, and we deeply regret that things did not go as expected.
In connection with the situation that occurred, we received a request from you to cancel the reservation. Please be assured that the reservation has already been canceled, and the full amount has been refunded to your bank account without delay.
We strive to provide clear and transparent service, and we are sorry that this time we did not meet that standard. Should you have any further questions or need additional assistance, please don’t hesitate to reach out — we are here to help.
Great thanks to mytickets
Great thanks to mytickets
The Agency
offered me lowest price with flexibility on payment’s methods and in few minuets i received my tickets .
Many thank i trust on mytickets Agency
24 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Majda,
Thank you so much for your kind feedback!
We're delighted to hear that you were satisfied with our service, especially the flexible payment options and quick ticket delivery. Your trust means a lot to us, and we look forward to helping you again with your future travel plans.
Horrible experience
Horrible experience ! do not book here if you are looking for last minute tickets.
they dont book your tickets direcrtly. they secure the money from you and then they try to get your tickets.
I got an email from them saying - we are sorry to inform that we could not book your ticket .. and they recommended alternative date which was next day !!
20 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Waqas,
Thank you for sharing your feedback. We're genuinely sorry to hear about your disappointing experience, and we understand how frustrating it must have been—especially when booking a last-minute trip.
In rare cases, when demand is high, the selected fare may no longer be available by the time the payment is processed. In such situations, we try to offer the nearest available alternative or provide a full refund. We understand this is not ideal and appreciate how inconvenient it can be.
To properly review what happened with your specific case, could you please confirm your booking number or the email address used for the purchase? This will allow us to investigate further and follow up with a more detailed explanation.
We truly value your opinion and are committed to improving our service.
I booked a flight with them
I booked a flight with them, I don’t had any issues and found it much easier than other websites. I recommended dealing with them
15 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Shahad,
Thank you so much for your kind feedback!
We’re truly glad to hear that your booking experience was smooth and easier than on other platforms. Your recommendation means a lot to us, and we’re happy we could meet your expectations.
If you ever need assistance in the future, we’ll be here for you.
Reply from https://mytickets.ae/
Dear Ibrahim Alkabaa,
Thank you for your kind words!
We’re glad to hear that you found our service trustworthy, and we truly appreciate your confidence in us.
We look forward to assisting you again in the future!
I recommend this agency as they fast…
I recommend this agency as they fast along with a good customer services.
I am here just to address that I had make a mistake with a previous review without an accurate information, as I said that my money didn’t come from the agency after a cancellation,
BUT INSTEAD I RECEIVED MY MONEY ASAP; IN JUST ONE DAY OR LESS.
So, I’m Sorry for making a false review.
And I recommend this agency as they fast along with a good customer services.
18 February 2025
Unprompted review
Reply from https://mytickets.ae/
Dear مازن ناصر الشتوي,
Thank you for your updated feedback and kind words! We truly appreciate your honesty and the time you took to correct your previous review.
It’s great to hear that the issue was resolved promptly and that you were satisfied with the speed and quality of our customer service. Your recommendation means a lot to us!
To help us identify your case and make sure everything is fully closed on our side as well, could you please confirm the booking number or the email address used for your purchase?
We're always here if you need anything else.
No ticket showing “bucharest to paris”
I paid for my flight from bucharest to paris for this saturday and it’s been like 4 hours and im still without the ticket
27 March 2025
Unprompted review
Reply from https://mytickets.ae/
Hello King Qasem,
We’re sorry for the delay in receiving your ticket. Please provide your booking number or the email used for the purchase so we can check the status and assist you as soon as possible. Our team is here to help!
I’m very glad that I have booked my…
I’m very glad that I have booked my flight with My Ticket cuz they was very helpful and nice , I have wrote my name wrong on the ticket and my flight was on the morning only 11 hours left and they did a lot of x(10) work to correct it again they help me so much respect for all the team specially
Liudmyla Fernàndez a person with long patient and very positive personality she helps me and made me relaxed when I was on that hard situation
Keep up the good work and thank u again 🤍🤍🤍✨💐💐💐
24 March 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Wail Abdalshakour,
Thank you for your kind words! We’re delighted to hear that our team, especially Liudmyla Fernández, was able to assist you in such a stressful situation. Providing excellent support and ensuring a smooth experience for our customers is our top priority.
We truly appreciate your feedback and your trust in us. Wishing you wonderful travels ahead!
watch out!
I order 4 tickets with "mytickets" for british (B.A.) on may 2024.
B.A. cancelled the flights, because the situation in my country.
Till today and after many many mails and phone call, I didn't get refund.
Today I spoke with the airlines (B.A.) representative, and she told me, that they (B.A.) refund the agent long time ago.
Unbelievable!
now i wait for the new story of them.
Please, don't buy from "mytickets"
benney
Right now "mytickets" sent me a mail, that they are out of game, and I need to work directly with B.A. - shame of them.
Don't buy anything from mytickets all over the world, it's a waste of time and money 😢🤬
18 March 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Benney,
We sincerely regret the inconvenience you have faced and understand your frustration regarding the refund process. Please know that we take such matters seriously and appreciate you bringing this to our attention.
According to the airline’s policy, refunds are processed directly by the airline in such cases. The airline has informed us that you need to contact them directly for the refund to be issued to you. Unfortunately, we do not have confirmation of any refund being sent to our account.
If you have received confirmation from the airline that the refund was transferred to our company, we kindly ask you to provide us with this document. We will be happy to investigate further and assist you in resolving this matter as quickly as possible.
We understand how frustrating this situation is and truly appreciate your patience. If you need further assistance, please don’t hesitate to reach out.
Reply from https://mytickets.ae/
Dear Mohammad,
We’re sorry for your experience. Your request for a ticket refund due to the death of a close relative was unfortunately rejected because, at the time of submitting the request, you did not provide the necessary supporting documents. This is a requirement set by the airline, and we must follow their policies.
If you have any further questions, please don’t hesitate to contact us.
DO NOT BOOK WITH THIS COMPANY
Until now I am waiting to refund my ticket canclation money, I contacted the airline and they told that they refunded the ticket money already, and when I contacted the mytickets.ae, they said send the email evidance from airline and I shared the email evidance with them, however, until now more than 3 days waiting after what happended above and until now I did not receive my money
PLEASE AVOID THIS BOOKING FLIGHT COMPANY
DO NOT BELEIVE THEM BECAUSE I CONTACTED THE AIRLINE AND THERY CONFIRM TO ME THAT THEY REFUNDED MY MONEY AND I SENT THE AIRLINE CONFIRMATION EMAIL TO THE FLIGHT BOOKING (MYTICEKTS.AE) AND STILL SAYING SAME THING THAT THEY DID NOT RECEIVE CONFRMATION EMAIL FROM AIRLINE AND STILL WAIT FOR THAT
DO NOT BELEIVE THEM AND AVOID THIS BOOKING FLIGHT COMPANY
I DISPUTE THE TRANSCATION AND I WILL TAKE MY MONEY FROM MYTICKETS.AE BY LOW
7 February 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Rosey,
We understand your frustration and sincerely apologize for the delay in processing your refund. Once we receive confirmation from the airline, refunds typically take a few business days to be processed back to the original payment method.
Since you have already provided the email evidence, our team is actively reviewing your case. We kindly ask for your patience while we finalize the transaction. If you need further assistance, please reach out to our support team, and we will do our best to expedite the process.
Scam
Scam, they give you a price and then when you pay the price changes for illogical reasons.
15 February 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Walid,
We’re sorry to hear about your experience. Flight prices are constantly updated by airlines, and in rare cases, they may change before the ticket is issued. We understand how frustrating this can be.
To assist you further, could you please provide your booking number or the buyer’s email address? This will help us review your case.
Reply from https://mytickets.ae/
Thank you for your feedback! We're glad to hear that your booking experience was smooth and hassle-free. If you ever need assistance, we're here to help!
Avoid MyTickets AE
Avoid MyTickets AE – Feels Like a Scam!
I booked a flight through MyTickets AE, and it was canceled. Since then, I have been stuck in a never-ending battle trying to get my refund. It's been over three months, and every time I reach out via email or phone, I get the same generic excuse: "It's still under review."
Out of frustration, I personally contacted the airline I was supposed to fly with, and they confirmed that they processed the refund over a month ago. Yet, MyTickets AE continues to claim they haven't received anything. So where did the money go?
This company is completely unreliable, and their customer service is useless. They keep stalling, hoping customers will just give up. It honestly feels like a scam!
If you value your time, money, and sanity – stay far away from MyTickets AE. I do not recommend them at all.
6 February 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Volobuyev Danil,
We sincerely regret the frustration and inconvenience you have experienced regarding your refund. We understand how important it is to receive timely updates, and we apologize for any delays in communication.
As an intermediary, we process refunds only after receiving the amount from the airline. Since you mentioned that the airline confirmed processing the refund, we will immediately investigate this matter further. Please rest assured that we are not withholding your money, and we will work to resolve this as soon as possible.
Our support team will provide you with an update via email regarding the status of your refund. If you have any further questions, please don’t hesitate to reach out.
Very good App and easy to use they have…
Very good App and easy to use they have a great website and prices
5 February 2025
Unprompted review
Reply from https://mytickets.ae/
Thank you for your positive feedback! We're glad to hear that you find our app and website easy to use and that you're happy with our prices. We appreciate your support and look forward to serving you again!
The team was so helpful and kind with…
The team was so helpful and kind with me, and they assisted as a priority for changing my trip back,
Thank you so much for your support
13 January 2025
Unprompted review
Reply from https://mytickets.ae/
Thank you so much for your kind words! We’re thrilled to hear that our team could assist you promptly and make the process of changing your trip back easier. Your satisfaction means the world to us, and we’re always here to help whenever you need support.
Safe travels, and we look forward to assisting you again in the future!
Extremely Disappointing Service
Extremely Disappointing Service – AVOID AT ALL COSTS
I deeply regret choosing mytickets.ae for my travel plans. My flight was canceled, and the experience dealing with this agency has been nothing short of infuriating.
When I reached out to the airline at the airport, I was told that the agency (mytickets.ae) was responsible for processing my refund. However, upon contacting the agency, I was coldly directed back to the airline, leaving me caught in a loop with no resolution.
Their response to my concerns was shockingly dry and devoid of any empathy or responsibility. Hiding behind "terms and conditions" while offering no real solutions for their customers is unprofessional and downright disrespectful. Their email responses lack any sense of accountability, and their inability to take action shows a complete disregard for their customers' trust.
This level of service borders on outright negligence, and their lack of care for their customers' well-being is appalling. This will be the last time I ever deal with this agency. I will make it a point to warn everyone I know to avoid mytickets.ae.
If you value your time, money, and peace of mind, stay away from this agency. Their poor service and dismissive attitude are not worth the hassle.
Add after the agent's response
Dear Team, Thank you for responding to my review. However, I must address an important point in your reply. You mentioned that you have initiated a refund request for my canceled flight. I find this surprising, as I did not provide any details about my flight or booking in the review. This raises serious questions about the validity of your claim and whether any real action is being taken or if this is merely an attempt to save face after my negative feedback. The lack of professionalism and empathy I experienced during my earlier interactions with your agency is well-documented in my review. Adding this claim, which appears baseless given the lack of information you have about my specific booking, only reinforces my perception of poor service and inadequate customer care. If you are genuinely attempting to address my issue, please provide evidence of the refund request you claim to have initiated and share any progress updates. Otherwise, I cannot help but view this as another instance of your agency's unwillingness to take responsibility or deliver meaningful solutions to its customers.
2 January 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Tamer,
Thank you for taking the time to share your feedback. We deeply regret that your experience with our service has been disappointing and that you felt unsupported during an already stressful situation.
To clarify, we have taken the initiative to create a refund request for your canceled flight in our system. We will contact the airline on your behalf to expedite the refund process. Please be assured that we are committed to resolving this issue as quickly as possible and will keep you updated on any developments.
We sincerely apologize for any miscommunication or lack of empathy you may have experienced during your interaction with us. Your feedback is invaluable, and we will use it to improve our communication and service processes.
If you have further questions or concerns, please do not hesitate to reach out to us directly. We appreciate your patience and understanding while we work to resolve this matter.
UPD 09/01
Thank you for your review and for raising your concerns. We would like to clarify that we identified you based on the personal data left on the Trustpilot website, which allowed us to locate your booking and address your issue directly.
Regarding the action taken, you should have received two emails at the buyer's email address associated with your reservation, detailing the submission of refund requests. Since our appeal to the airline has already been processed, we will send the information received from the airline to your buyer's email today. Please wait for this communication.
We sincerely apologize for any misunderstanding and inconvenience caused during this process. Our aim is to resolve your issue as efficiently as possible.
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