A little anxiety provoking..... it took me 2 days and multiple interventions to get a ticket issued ... merely hours before the flight. However, the support agent was very professional and clearly a p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Overall experience is mixed, via live chat it was a bit disaster, waiting time to got agent online was an hour and proposed solution was not ok. BUT my call experience was very nice, quickly explained... See more
Company replied
Quite a disaster. Made a booking, wanted to add this booking to the airline app, booking is nowhere to be found, need to make a new and now much more expensive booking because kiss and fly could... See more
Company replied
I have booked already several times and everythink has always worked perfectly. The booking process is easy and clear with no hidden fees and no additional costs afterward. Tickets are issued very qu... See more
Company replied
Company details
Written by the company
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure. Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey. Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Contact info
Harju maakond, Kesklinna linnaosa, Jõe tn 3-302, 10151, Tallinn, Estonia
- USA +12026604060
- info@kissandfly.com
- kissandfly.com
3.1
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Kissandfly.com
Dear Glen,
Thank you for your feedback — we’re glad to hear that the overall outcome was satisfactory.
At the same time, we would really appreciate it if you could share a bit more details regarding the small confusions you mentioned. This will help us review the situation and improve our service further.
Could you please also provide your booking reference number or the email address used for the booking so we can locate your case?
We look forward to your reply.
Customer Service Assistance (Anastasiia Volosianko)
I have accidentally forgotten to book for a luggage. Anastasiia Volosianko from customer service was patient and professional in assisting me to help pay for additional luggage. She has guided me to it step-by-step, as well as making sure to listen to my request and gotten me an updated booking ticket. Would gladly rate her 5/5 star
16 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Redsi,
Thank you so much for your kind feedback!
We are truly pleased to hear about your positive experience and that Anastasiia was able to assist you in such a professional and supportive manner. Providing clear guidance and making sure every request is handled with care is exactly the level of service we strive for.
Your recognition means a lot to us, and we will be sure to share your feedback with Anastasiia — it will be highly appreciated by her!
We truly appreciate your trust and look forward to assisting you again in the future.
Prompt response and quick assistance
Prompt response and quick assistance. Felix Turner assisted withing few minutes to manage my booking.
16 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Jae Mexicanox,
Thank you very much for your positive review.
We are glad to know that you received a prompt response and quick assistance, and that Felix Turner was able to help you with your booking within just a few minutes. Feedback like yours is very valuable to us and motivates our team to continue providing efficient support.
We truly appreciate your trust and thank you for choosing our service.
So far so good and felix turner was…
So far so good and felix turner was very helpful
16 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Peter Adeniji,
Thank you very much for your kind feedback.
We are pleased to know that your experience has been positive so far and that Felix Turner was able to assist you helpfully. Your words mean a lot to us and will certainly be shared with him as well.
We truly appreciate your trust and will be happy to support you again whenever needed.
Great support received!
I used this company frequently to purchase tickets and never found a problem. But when I did find they have a great support team to assist. A shout goes to Illia Vollis who was very kind and patient dealing with my issue. All resolved to my expectations and more.
14 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Aldo Grech,
Thank you very much for your kind words and for taking the time to share your experience with us.
We are truly pleased to know that you have been using our service regularly and that, when assistance was needed, our support team was able to help you promptly and effectively.
We especially appreciate your warm words about Illia Vollis. We will be sure to pass along your feedback to him — it will mean a lot.
It is always our goal to provide support in a patient, professional, and helpful manner, and we are very glad to know that your issue was resolved in line with your expectations.
Thank you once again for your trust and support.
Dont ever book throught this website
Dont ever book throught this website, they arent aligned with their terms and conditions!
14 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Mladen Tomaš,
We would like to inform you that, on our side, the main service has been successfully provided and your tickets have already been issued.
At the moment, the additional services included in your booking are still in the process of confirmation and issuance. As soon as the status of your booking is updated, you will receive the relevant information from us by email.
We sincerely apologize for the waiting time. In this case, we need to receive confirmation from the airline regarding the reservation of the additional services, after which we will be able to confirm them in our system as well.
Should you feel that the situation has been at least partially resolved, and considering that the main service has already been successfully provided on our side, we would greatly appreciate it if you could update your review and rating about our company. This would mean a lot to us and would also help reflect the case more transparently for other customers.
Price bait and switch
OK I got the ticket fine. But the price jumping from 156 when I checked to 208 when I clicked pay. No I did not appreciate. And I immediately clicked on "write" to drop a note to not issue a ticket but they did anyway. I'm on a budget here. 25% more is a big deal. I had other options!
14 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Ingrid,
Thank you for your feedback and for bringing this situation to our attention.
We are currently checking the information related to your booking and the fare details very carefully. We understand how important the ticket price is, especially when you are planning your trip within a budget, and we are sorry for the concern this situation has caused.
Please kindly allow us a little more time to complete the review. We will get back to you with an update as soon as possible.
Thank you for your patience and understanding.
---
UPD 17.04
Dear Ingrid,
Thank you for your patience while we carefully reviewed your case.
We fully understand your concern regarding the price difference and sincerely apologize for the confusion this situation has caused. We know how important it is to stay within your planned budget.
After a detailed re-check of your booking, we have processed a refund of the price difference in the amount of 52.73 USD. The funds will be returned to your original form of payment within the standard processing timeframe.
We truly appreciate you bringing this to our attention and giving us the opportunity to resolve it.
Great customer service
Immediate and helpful assistance from Andriiana López. Keep it up!
14 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Diego Cossa,
Thank you very much for your kind feedback.
We are delighted to know that you received immediate and helpful assistance from Andriiana López. It is always very important to us that our customers feel supported and receive prompt help whenever needed.
We truly appreciate your encouragement and will be very happy to pass your kind words on to Andriiana.
Thank you so much
Thank you so much
You were so helpful khrystyna malko
This a beautiful experience dealing with you
14 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Amos Katemo,
Thank you very much for your kind words.
We are truly delighted to know that Khrystyna Malko was so helpful and that you had such a positive experience communicating with her. It means a great deal to us to know that our support left such a good impression.
We will be very happy to pass your appreciation on to Khrystyna.
The agent Mariia Ivasiuk did a great…
The agent Mariia Ivasiuk did a great job deep diving my issue and resolving my issue within a timely manner. Thanks Maria
13 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Customer,
Thank you very much for your kind feedback.
We are truly pleased to know that Mariia Ivasiuk was able to look into your issue thoroughly and resolve it in a timely manner. It is very important to us that our customers receive attentive and effective support, and we are glad that your experience reflected this.
We sincerely appreciate you taking the time to share your words, and we will be very happy to pass your thanks on to Mariia.
Great service!!
Great service! FelixTurner was very kind, attentive, and helpful. Really appreciated the excellent customer care!
13 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Belen Calo,
Thank you very much for your wonderful feedback.
We are truly delighted to know that Felix Turner was kind, attentive, and helpful, and that you appreciated the level of care provided. It is very important to us that our customers feel supported and well taken care of throughout their experience.
We sincerely appreciate you taking the time to share your kind words, and we will be very pleased to pass your feedback on to Felix.
Very satisfied about the progress of…
Very satisfied about the progress of the booking
13 April 2026
Unprompted review
Reply from Kissandfly.com
Dear AMA SERWAA NYARKO,
Thank you very much for your feedback.
We are very pleased to know that you were satisfied with the progress of your booking. It is always important to us that the booking process is smooth and comfortable for our customers.
We sincerely appreciate you taking the time to share your experience with us.
Great Customer Service
Service is great, also the website works very well and the customer service is amazing, Kate helped me on watsup and via watsup fixed my issue, was super fast and proactive.
13 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Simone Papalia,
Thank you very much for your kind feedback.
We are truly delighted to know that you were satisfied both with our website and with the support provided by our team. It is especially wonderful to hear that Kate was able to assist you quickly and proactively via WhatsApp and help resolve your issue so efficiently.
Your words mean a great deal to us, and we will be very happy to pass your appreciation on to Kate.
Great Experience
I was kinda worried because all of the reviews I read online but I had a great experience buying with them and also through their Call Centre after a problem trying to pay my tickets in a Mexican national flight with Aeroméxico (tho I think they don't have Spanish support agents through phone, so keep that in mind). I had them booked in less than an hour after I payed them and synced to the airline app after that! Great experience.
11 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Emmanuel Mateo,
Thank you very much for your thoughtful feedback.
We truly appreciate you giving us the opportunity despite the concerns you had beforehand, and we are very pleased to know that your experience turned out to be a positive one. It is especially good to hear that, with the support of our Call Centre team, the payment issue was resolved and your tickets were booked successfully in less than an hour.
We are also glad that your booking was synchronized with the airline app shortly afterwards and that the overall process met your expectations.
Thank you again for sharing your experience with us and for your trust.
Efficient solutions to the problem
Today I've bought a flight tickets for my journey but unfortunately after two hours due to unexpected circumstances I had to resign it.
I wrote a message to Customer Support and got nice and qucik help from there. About a few minutes after my funds have been fully refunded.
I would like to express my special thanks to Mariia Podvadtsiatnyk for her professional and prompt support in connection with the cancellation of my flights. Thanks a lot again !
12 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Karmen,
Thank you very much for your wonderful feedback.
We are truly pleased to know that you received quick and helpful support and that your issue was resolved promptly. It is especially rewarding to hear that your refund was processed so quickly and that the assistance provided met your expectations.
We are also very grateful for your special words about Mariia Podvadtsiatnyk. We will be delighted to pass your kind feedback on to her.
Thank you again for your trust and for taking the time to share your experience with us.
Added charges I never agreed to
Added charges I never agreed to. Specifically a 12.99 fee to text me if there was a flight delay which the airline lists on their app for free and a 67.99 refund guarantee which I never requested.
When I reached out to customer service they told me everything was non refundable and they would reach out to their support team and request assistance but I never heard back. They also told me that everything was chosen by me which is false. Their website auto populates additional fees and if you miss one you’re paying extra.
I have submitted the requested information and will update the review accordingly after hearing back from merchant
9 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Customer,
In order for us to identify your booking and check the details of the charges, please kindly provide your booking number or the purchaser’s email address used at the time of booking.
Once we receive this information, we will review your case in detail.
UPD 13/04
Thank you for providing the identification details.
We are currently checking the information related to your booking and kindly ask you to wait while we review the matter carefully.
As soon as we have an update, we will get back to you accordingly.
UPD 14/04
Thank you for giving us the opportunity to communicate with you by email and for providing the information needed for us to review your case properly.
We would like to inform you that today we have refunded the cost of the services in question. We truly appreciate your patience while we looked into the matter.
We understand that this situation affected your impression of our company, and we are sorry for the inconvenience and frustration it caused. At the same time, we are grateful that we were able to review your case and provide a resolution from our side.
If you feel that this matter has now been resolved, we would be sincerely grateful if you could consider editing your review and rating about us. This would mean a great deal to our team, as we always try to listen to our customers, review each case carefully, and find a fair solution whenever possible.
Thank you again for your time, your communication, and the opportunity to resolve this matter.
Reliable and patient service
Reliable and patient service
I understood the complexity on that times with rescheduling flights amid the airspace tensions.
11 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Oriol Mohedano Segura,
Thank you very much for your kind and understanding feedback.
We truly appreciate your patience and your understanding of the complexity involved in rescheduling flights during a period of airspace tensions. It means a great deal to us to know that our service was experienced as reliable and supportive during such a challenging time.
Thank you again for taking the time to share your experience with us.
Felix turner did great job helping me…
Felix turner did great job helping me with ticket changes and booking
10 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Vatsal Patel,
Thank you very much for your kind feedback.
We are delighted to know that Felix Turner did a great job assisting you with your ticket changes and booking. It is always very important to us that our customers receive helpful and efficient support, and we are pleased that your experience was a positive one.
We will be happy to pass your kind words on to Felix.
Amount charged was higher than the one shown on the website
I bought tickets through the website, where a certain price was displayed. However, after making the payment and checking my credit card statement, I noticed that the amount charged was higher than the one shown on the website, in my order history, and in the confirmation email I received.
I felt wronged and will no longer purchase tickets using this website.
For those who have the “courage” to continue using it, I strongly recommend paying close attention to the charges.
9 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Guilherme Bonan,
Thank you for your feedback.
Please note that we are currently checking the payment information related to your booking. We kindly ask you to wait while we review the details carefully.
Once the verification is completed, we will provide you with an update.
UPD 10/04
Dear Guilherme Bonan,
We would like to clarify that our Technical Department has carefully checked what amount was displayed to you on the payment page, and this amount corresponds to the sum that was actually charged from your bank account from our side. This is also the amount that was communicated to you by email and confirmed by you.
In such cases, an additional difference may sometimes appear due to your bank’s currency conversion or transaction processing rules. Therefore, based on the results of our check, no error was found on our side.
Please be assured that we are not interested in charging any excess amount from our customers’ accounts. We therefore kindly recommend that you contact your bank’s support service directly in order to clarify whether any bank-side conversion or transaction fee was applied.
Bait and switch for booking a flight
Bait and switch for booking a flight. Throughout the booking process it was made clear that ONE BAG was included with our flight -- nothing suspect since LATAM tends to include bags on all international flights.
Only upon checkout is it clear that ONE BAG actually meant one Personal item and NO BAGS. They then charge $90 for each actual bag.
9 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Ed Freeman,
We would like to clarify that, under the airline fare you selected and paid for, the ticket included one personal item per passenger. In addition, the purchaser separately added two baggage allowances for an extra charge, and these were successfully added to your tickets.
Therefore, there was no error on our side. Your booking was issued in accordance with the fare selected and the additional services purchased.
We would also like to note that the information stating that the fare included only one personal item per passenger was displayed on our website from the beginning of the booking process. We show this information to customers at the time of selection, while checked baggage remains an optional extra service that may be added by the purchaser if needed.
If you wish, you may contact us at info@kissandfly.com
, and we will provide you with confirmation from our technical department, which has already reviewed the booking flow step by step and verified exactly what information was displayed before payment, including on the flight selection page, where only one personal item was shown.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.