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MyScents.Shop Reviews 

385
•
TrustScore 5 out of 5

4.8

Perfume Store
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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the perfumes for their amazing quality, noting how long the fragrances last and the wide selection available. Many people appreciate the significantly lower prices compared to other retailers, finding excellent value for money. Reviewers frequently highlight the fast and efficient delivery, with items arriving quickly and well-packaged, supported by good communication. However, some customers noted significant issues with order delivery, reporting non-receipt of items or considerable delays, sometimes extending for weeks. Some also found customer service unresponsive to inquiries about missing orders or requests for re-delivery due to address issues.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the amazing and stunning fragrances... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting super fast and quick... See more

Service

People report positive experiences with service, often describing it as fast, efficient, and reliable, with... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process simple and easy to... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and excellent prices for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a citrus fragrance and chanced upon the My Perfume Shop website. The perfume I choose was considerably cheaper than anywhere else I had looked so, I placed an order. I got a conf... See more

Company replied

Rated 5 out of 5 stars

Perfumes are gorgeous and actually last throughout the day. Celebrity woman is a favourite being a dupe of este le belle by lancom. And the paco rabanne pure xs. Both by yodemya. Amazing value and del... See more

Company replied

Rated 5 out of 5 stars

I came across this website using a search engine for a perfume I needed for a birthday present. I am so glad I found it, not only did I save £40 on the price everywhere else, delivery was quick, the p... See more

Company replied

Rated 5 out of 5 stars

First time I've used My Perfume Shop and am very impressed. Prices and choices were good and delivery quick. Notified when items were despached for delivery and method of delivery. Will definitely... See more

Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

At MyScents.Shop, we understand that fragrance is more than just a scent – it's a personal statement, a moment captured, and a story told without words. That’s why we are passionately committed to helping you find your perfect match, whether it’s a timeless classic or a modern masterpiece. We pride ourselves on offering a carefully curated collection of 100% authentic designer perfumes, catering to every personality, occasion, and preference. But what truly sets us apart is our unwavering focus on you, our valued customer. From seamless shopping experiences to fast, reliable delivery and dedicated support, your satisfaction is at the heart of everything we do. Explore our range and experience a level of service that makes your fragrance journey as memorable as the scents themselves. 💛

Contact info

4.8

Excellent

TrustScore 5 out of 5

385 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(385)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Ordering is simple

Ordering is simple, and it arrives on schedule. The fact that it went so quickly makes me quite happy. will suggest your organisation to others. Continue your excellent work.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Very Impressive business

First time I've used My Perfume Shop and am very impressed. Prices and choices were good and delivery quick. Notified when items were despached for delivery and method of delivery. Will definitely use again

4 August 2025
Unprompted review
Rated 5 out of 5 stars

The service is fantastic

The service is fantastic
Living in Northern Ireland I find sometimes my parcel is delayed. The twice I’ve ordered from my perfume shop it was delivered so quickly. The perfume I use Moncler is about half the price of the big stores. It is always well wrapped and secure thank you my perfume ship I’m a dedicated fan

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed

My item was £20 cheaper on here, free delivery and arrived in under 48hrs. Hadn’t used this website before so was a little nervous. However, Really impressed !!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Right first time !

My purchase came before I expected 😁 well wrapped and correct.
Thank you for getting it right, in some cases delivery’s can go astray but this one was perfect.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Got exactly what I asked for when you…

Got exactly what I asked for when you said I would get it thank you

7 August 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Thanks, Phillip. I believe if I give my word on delivery, it’s my job to make sure it happens – no excuses. I’m glad everything arrived just as promised.

Chris
Founder
MyPerfume.Shop

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