Banner for my money matters.

my money matters. Reviews 

396
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 391 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and professional, often going above and beyond to assist. Many people highlight the excellent customer service, noting the team's friendly approach and quick response times to queries. Consumers appreciate the clear explanations and easy-to-understand information provided, making complex topics accessible and fostering confidence. The overall service is described as efficient, leading to quick problem resolution and a smooth user experience for various tasks.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness. Customers... See more

Response time

People report positive experiences with response times, highlighting the quick and easy access to support... See more

User experience

Customers had positive experiences with user experience, finding interactions informative, easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... See more

Company replied

Rated 5 out of 5 stars

The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... See more

Company replied

Rated 5 out of 5 stars

Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more

Company replied

Rated 5 out of 5 stars

Super helpful staff, gave sound advice and pre-empted a possible future issue and workaround to save hassle when transferring my AVCs. So nice to have great and easy to access customer service, thank... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.


Contact info

4.9

Excellent

TrustScore 5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(396)

394 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service around my AVC

Really great service when I called about my Local Government AVC; how it works and what the options are.

8 June 2026
my money matters. logo

Reply from my money matters.

We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!

Rated 5 out of 5 stars

Excellent customer service, prompt and efficient

Kelsey was particularly helpful and demonstrated excellent customer care, quickly identifing the problem, correcting it with no fuss, just provided a solution promplty and efficiently.

8 June 2026
my money matters. logo

Reply from my money matters.

Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.

Rated 5 out of 5 stars

Very efficient …

Sandra was able to assist and provide the information I required which I was struggling to find. I wish I’d used this service earlier .

5 June 2026
my money matters. logo

Reply from my money matters.

Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.

Rated 5 out of 5 stars

Nirin was very helpful and phoned me…

Nirin was very helpful and phoned me straight back when the phone connection was lost.

5 June 2026
my money matters. logo

Reply from my money matters.

We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.

Rated 5 out of 5 stars

I was a bit baffled by the AVC and it…

I was a bit baffled by the AVC and it was good to speak to someone who could explain how it works and fits with the LGPS. very good customer service.

5 June 2026
my money matters. logo

Reply from my money matters.

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.

Rated 5 out of 5 stars

Professional advice given in a friendly…

Professional advice given in a friendly manner.

4 June 2026
my money matters. logo

Reply from my money matters.

We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.

Rated 5 out of 5 stars

Sandra did it for me!

Sandra did it for me!
She deserves a pay rise - aye, she's that sort of employee. Please give her the pay and the praise she deserves!!

4 June 2026
my money matters. logo

Reply from my money matters.

We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!

Rated 5 out of 5 stars

Katie was excellent

Katie was excellent. She understood my reason for calling and was able to update my salary on the system immediately. She also advised me about meximum contribution level. Assistance much appreciated

4 June 2026
my money matters. logo

Reply from my money matters.

We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!

Rated 5 out of 5 stars

Really helpful pension webinar

Gary was really clear, he explained everything in plain English so I’m a lot clearer about pensions and AVC’s.
Half the battle with pensions is understanding how it all works and how to best invest.
Thanks Gary

4 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.

Rated 5 out of 5 stars

Great session

Great session, explained technical issues really clearly and understandably. Great information and signed up for a 121 next week with a view to sign up to SAVC. Thanks so much

4 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thank you so much for this review! The team will be delighted to hear your feedback!

Rated 5 out of 5 stars

Excellent session and really very…

Excellent session and really very helpful. supported understanding of how to make my pension and shared avc work harder for me. Great information and explanations re tax options - thanks 😊

4 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thank you so much for this review! The team will be delighted to hear your feedback!

Rated 5 out of 5 stars

Pension seminar

Very useful seminar on pension. The speaker explained things clearly and in a way that was easy to remember

4 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!

Rated 5 out of 5 stars

Presenter was extremely knowledgeable…

Presenter was extremely knowledgeable and answered many questions after the session; even extended the timeslot to do so.

4 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.

Rated 5 out of 5 stars

Greg’s session was really helpful and…

Greg’s session was really helpful and informative. Provided lots to think about and reflect on.

4 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.

Rated 5 out of 5 stars

Clear and knowledgeable advice to…

Clear and knowledgeable advice to provide an understanding of the benefit of a shared cost AVC to support retirement.

4 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.

Rated 5 out of 5 stars

Great session

Great session, very informative. Would like to see more like this.

4 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.

Rated 5 out of 5 stars

Fantastic pension webinar with Greg March

Fantastic webinar with Greg March on pension superpowers and AVC. Very informative and easy to follow.

4 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!

Rated 5 out of 5 stars

Pension superpower webinar

Really useful session talking about the pension superpowers. Greg March was excellent at explaining the things that should be done to increase pension pots now. Will definitely be taking his advice.

4 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look