Mylee Reviews 

3,822
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers had a great experience with this company. Customers frequently commend the high quality and effectiveness of the products, finding them easy to use and achieving long-lasting results. People appreciate the excellent customer service, highlighting quick responses and helpful staff who efficiently resolve issues, often noting prompt delivery. However, some customers encountered issues with delivery services, reporting delayed or lost orders and damaged packaging. A few also found certain products did not perform as expected, experiencing chipping or items not working. Some reviewers were dissatisfied with customer service, citing slow responses or difficulties resolving problems.

What people talk about most

Product

Consumers find product to be ambiguous, with many praising the quality, ease of use, and longevity of various... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the quick and... See more

Quality

Customers had ambiguous experiences with quality, with many praising the great quality of products, beautiful... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the support... See more

Order

Users describe ambiguous interactions with order, with many customers expressing satisfaction with the quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great kit, shipped quickly I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product. I’d love Mylee to bring out a ca... See more

Company replied

Rated 5 out of 5 stars

I’ve been ordering gels from Mylee for a few years. They’re great quality for the price and have a wide and evolving range of colours and types. Recently had an issue with an order and emailed with Ne... See more

Company replied

Rated 5 out of 5 stars

This site was recommended by my daughter who really looks after her nails. My order arrived as advised and I am really pleased with how easy the gel wraps are to apply. So far into my 5th week of toe... See more

Company replied

Rated 5 out of 5 stars

Love Mylee products, yes they are a little more expensive than some other brands but the that's reflected in the quality and I often get a lot of products in the sale. My gel nails always last 3 weeks... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Nail Salon

Information provided by various external sources

When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(3,822)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Products arrived super fast and well…

Products arrived super fast and well packaged. Quality fabulous as ever!

29 June 2026
Mylee logo

Reply from Mylee

Hi Wendy,

We're so glad to hear our products arrived quickly and well-packaged, and that you love the quality!

Best wishes,
The Mylee Team

Rated 2 out of 5 stars

I had a failed delivery attempt

I had a failed delivery attempt, so I updated my delivery preferences with Yodel and put a sign on the door. Im still waiting a week after placing the order. It took 2 days to dispatch my order and Yodel have had it since. Its my first order with Mylee and I doubt that I will place another. As I have yet receive my order, 2 stars is generous.

28 June 2026
Mylee logo

Reply from Mylee

Hi,

We are really sorry to hear about the delivery issues you have had with your first order. We understand your frustration, and we appreciate you bringing this to our attention. Someone from our Customer Care team will look into this matter with Yodel to understand what went wrong and prevent similar issues in the future.

Best wishes,
The Mylee Team

Rated 4 out of 5 stars

Happy Customer

My parcel was well packed very well and delivered quickly

28 June 2026
Mylee logo

Reply from Mylee

Hi Wendy,

We are so glad to hear your parcel arrived quickly and was well-packed. Thank you for your kind words!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Amazing nail wraps and service

I was recently recommended Mylee by a friend who had been using their nail wraps, so I decided to give them a try!
I’m glad I did! The nail wraps are fantastic! They are very easy to apply, look great, and last for weeks!

I placed another order last week. I contacted customer service with a query about my order, and Neren was extremely helpful. She responded promptly, answered my questions, and resolved everything effectively!

I would definitely recommend Mylee, and I will certainly be placing more orders in the future!

1 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Louise,

We are so happy to hear that you are enjoying our nail wraps and that they are easy to apply and long-lasting! We are so glad you are happy with the service you received from Neren. We'll ensure your feedback is passed on to her. Thank you for your kind words and for choosing Mylee.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Fast delivery

Super fast delivery no issues

21 June 2026
Mylee logo

Reply from Mylee

Hi Carla,

We're so glad to hear that your delivery was super fast and that everything went smoothly for you. We appreciate your positive feedback!

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

No happy

No happy I find cheaper

26 June 2026
Mylee logo

Reply from Mylee

Hi,

We always aim to offer high-quality products at great value, but we understand that everyone's priorities and budget are different.

Thank you for trying Mylee,

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Excellent delivery and great quality

Excellent delivery and great quality, easy to apply

12 June 2026
Mylee logo

Reply from Mylee

Hi Claire,

We're so glad to hear you enjoyed the excellent delivery and quality, and found the application easy! Thank you for your positive feedback.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Cannot fault

Always arrives on time. Good quality products. Have used a few times and will keep on doing so

26 June 2026
Mylee logo

Reply from Mylee

Hi Szidonia ,

We are so happy to hear that our products consistently meet your expectations and arrive on time. We appreciate your continued support!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Fab items at a good price

Fab items at a good price

26 June 2026
Mylee logo

Reply from Mylee

Hi Micheala,

We're so glad to hear you found our items fabulous and well-priced! We appreciate your wonderful feedback.

Best wishes,
The Mylee Team

Rated 4 out of 5 stars

great products

11 June 2026
Mylee logo

Reply from Mylee

Hi,

Thank you for your review! We're so pleased to hear you're enjoying our products.

Best wishes,
The Mylee Team

Rated 4 out of 5 stars

Great as always.

Great as always.

1 June 2026
Mylee logo

Reply from Mylee

Hi,

Thank you for your review! We're so pleased to hear you're enjoying our products.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars
Mylee logo

Reply from Mylee

Hi,

Thank you for taking the time to leave us a review! We're delighted to hear you're enjoying our products.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Lovely gel colours

Love the variety of colours available.

1 June 2026
Mylee logo

Reply from Mylee

Hi,

Thank you for your lovely review! We're so pleased to hear you're enjoying our range of colours and the variety we offer.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Nail wraps query

I had a problem with my nail wraps and sent a query to Mylee via WhatsApp. The response was timely and very helpful. Thank you.

25 June 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Ann,

We're so happy to hear our team provided timely and helpful support with your nail wraps. We're pleased that the team were able to help you in such an efficient way via WhatsApp.

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

Stop emailing me

Stop emailing me

1 June 2026
Mylee logo

Reply from Mylee

Hi Gabriel,

Please contact our Customer Care team so we can look into this and ensure your communication preferences are updated.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

As always easy to order,goods arrived…

As always easy to order,goods arrived in good time and well packed. Kept well informed of delivery. Not tried goods yet but sure they will be good as always

2 June 2026
Mylee logo

Reply from Mylee

Hi Rachel,

We're so happy to hear your ordering experience was easy and that your goods arrived promptly and well-packed. Thanks for being a valued member of the Mylee Tribe!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Good delivery time

Good delivery time. Great product. The main mail kit is amazing. The gel is really good quality

1 June 2026
Mylee logo

Reply from Mylee

Hi Helen,

We're so glad you enjoyed the product and our delivery! We appreciate your positive feedback.

Best wishes,
The Mylee Team

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