Mygymequipment Reviews 

83
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of the exercise equipment and the incredibly helpful, attentive service provided by the team. Buyers frequently highlight the remarkably fast delivery times alongside the extremely clear and reassuring communication maintained throughout the entire purchasing journey. However, some customers also noted minor issues and small inconveniences encountered during the delivery process. A few consumers experienced slight product imperfections, minor component damages, or required small adjustments upon initially receiving their fitness items. Despite these occasional setbacks, most buyers still appreciated the prompt support offered to resolve problems.

What people talk about most

Product

Clients share positive opinions on product quality, noting that the equipment arrives in pristine, almost... See more

Service

People report overwhelmingly positive experiences with service, highlighting prompt, responsive, and... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the fitness equipment as being in... See more

Delivery service

Users describe positive interactions with delivery_service, consistently reporting prompt, fast, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the responsive and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Originally tried to buy a Watt bike on eBay but was outbid. Came across my gym equipment site and paid less than the winning eBay bid and it came with delivery. Arrived well wrapped. Condition was s... See more

Rated 5 out of 5 stars

Great products and great value for money. Excellent, personal service from Aston who was a pleasure to deal with. I had a few questions that were answered almost immediately and then arranging colle... See more

Rated 5 out of 5 stars

I recently purchased a used Concept2 rower from Aston. It has very low usage, and was at a fair price. I picked it up in person, giving me the opportunity to test it out, and to meet Aston in person.... See more

Rated 5 out of 5 stars

By far the best customer service I have experienced. Aston went above and beyond throughout the whole process, great communication and even came down in person to assist with something. Great quality... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

83 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(83)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Quality Wattbike and a great…

Excellent Quality Wattbike and a great service. Delivered as agreed to Belfast and delivery on time. Sent a video of the product itself and then a photo as it was being loaded on the delivery truck. Would definitely recommend

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Aston was great, lots of communication, pictures sent of the Concept 2 rower. Really helpful and even loaded it into the car for me!! Wouldn’t hesitate to recommend and buy from again!

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Concept2 Rower

Aston was very helpful, sent lots of pictures and responded to enquiries really quickly! I nought a Concept2 rower from him and it was in perfect condition.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience buying a Peloton…

Excellent experience buying a Peloton tread. Fast and accurate communication, and very helpful in facilitating delivery. Machine is exactly as described and works brilliantly. Thank you for an excellent service - would highly recommend.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication, Aston was honest, sent videos of options and then dispatched and delivered very quickly

Excellent purchase. Very happy 👍🏻

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Trusted and highly recommended!

Outstanding service from Aston at MyGymEquipment. Messages and emails answered promptly and comprehensively. A really professional service.

Bike is amazing and arrived on time. I would thoroughly recommend MyGymEquipment. Thank you 🙏

23 June 2025
Unprompted review
Rated 5 out of 5 stars

First class service

First class service, very professional and friendly. Highly recommended to anyone looking for service work or upgrading equipment. Thanks for your help!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

From initial enquiry and contact all…

From initial enquiry and contact all questions were responded to and answered quickly , I was kept informed
And updated From when the order was placed to when it was delivered .
Details and condition of the wattbike were as described and it was well packaged to avoid any damage also a great price would definitely recommend and purchase from again 👍

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with the service we received…

Delighted with the service we received from MyGymEquipment.

Clear communication at every step of the purchase.

Timely delivery, and the items were packaged well.

Kept us in mind for future useful equipment that we've since been back to purchase.

Thank you very much!

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Delivered in super speedy time for a birthday present. Bike works great, like brand new. Very professional company and great to deal with. Highly recommend

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Aston made contact through Socail media. He had stuff to do in Winchester and reached out to see if I wanted the Atom serviced, basically going above and beyond. I watched him arrive my Atom (5 years old) of which he did with no fuzz as well as showing me some issues.

First class and would highly recommend My Gym Equipment to service any of my items.

Thanks for the understanding. Exactly what I needed.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Concept2 Ski/bike

I’ve brought a ski & bike erg from Aston, and the service was really good, he even sent me the parts I needed to fit my ski erg to the wall, (which I wouldn’t have known I needed )
And he also brought a watt bike from me, which really helped me out..
I would highly recommend this company..

thank you.!!

8 May 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased 3 wattbikes from Aston…

I have purchased 3 wattbikes, a wattbike Atom a pro and a trainer from Aston over the last year and the condition of all of them are first class, all of them were fully serviced and as new, he videos the bikes in action before sending and is always flexible on delivery and they arrive really well packaged, he prices them really well,i will not hesitate in dealing with him again

3 May 2025
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING SERVICE

I recently purchased a Peloton Plus from My Gym Equipment. The Peleton bike is in immaculate condition. The price was excellent. I was sent a video to show how to use it which was so easy to follow and very useful as I have not had a Peloton before. Brilliant communication at all times during the transaction. Exceptionally fast delivery, the Peloton was perfectly packaged. I would highly recommend My Gym Equipment and would like to thank them for their outstanding service. I would definitely purchase from them again and as for the Peleton Plus it is absolutely amazing.⭐️⭐️⭐️⭐️⭐️

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service!


I recently purchased some used gym equipment from My Gym Equipment, and I couldn’t be happier with my experience. The quality of the machines was top-notch—well-maintained, clean, and exactly as described. Their customer service was outstanding, with clear communication and helpful advice to ensure I got the right equipment for my needs.

The pricing was very competitive, and the delivery was quick and hassle-free. If you’re looking for reliable, high-quality used gym equipment, I highly recommend MyGymEquipment. Will definitely be coming back for future purchases!

13 March 2025
Unprompted review

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