thank heavens that the FBI have finally shut this company down, I wasted AU$1700 on a piece of paper that all of the police in Australia told me was a scam, and now the FBI agrees. Dodgy company, dod... See more
MyChargeBack
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See what reviewers are saying
Customer service and case manager are great. Still awaiting outcome after 6 months of investigation. I am wondering why I have seen no reviews where customers have reclaimed all or part of the mone... See more
Company replied
After losing my life savings which was $70,000 worth of VeChain from my Atomic Desktop wallet to a scammer posing as a fake Geek Squad agent, I reached out to MyChargeBack. After lying to me and convi... See more
The only honest crypto scam recovery firm I found who was legit and which I came to trust after several calls and several days. I carried out due diligence. Their parent company is Cactil LLC. Directo... See more
Company details
Written by the company
MyChargeBack firmly believes that an open, free platform allowing consumers to share their experiences with service providers is a vital asset for any business. For us, it provides access to feedback that we might otherwise not receive. And we genuinely appreciate all legitimate comments that have been posted here, both positive and negative, because they have allowed us to resolve outstanding issues, improve our products and services and better serve our clients. Unfortunately, however, Trustpilot is a thoroughly unreliable platform for consumers who wish to determine the reliability of a merchant. The algorithms developed by its anonymous and unresponsive "Content Integrity Team" are poorly designed and, as a result, regularly delete legitimate 5-star reviews submitted by real consumers who have had genuine service-related experiences. For example, in 2023 alone, Trustpilot removed approximately 30 such 5-star reviews from our page. MyChargeBack would be pleased to provide copies of those deleted but legitimate reviews to anyone who asks. In addition, due to certain ambiguities in Trustpilot rules, many fake reviews posted by spammers, scammers, hackers, and competitors remain online, even though its so-called "Content Integrity Team" does claim it attempts to interdict them. As of August 30, 2022, Trustpilot had removed 551 fake reviews that were on this page, a full 70% more than those that remained. We are not the only ones who have noted Trustpilot's erratic policies. Indeed, similar observations have been posted on Trustpilot’s own Trustpilot page. Unfortunately, we have to conclude that the wide gaps in Trustpilot’s platform create an opportunity for those with ulterior motives to mislead potential and current clients. Instead of assisting consumers in making an educated decision whether to use our services, they may be left confused. Trustpilot is a discredited source. The constant monitoring and attempt at managing fake reviews, of course, requires a substantial commitment of time and manpower. Trustpilot's institutional negligence forces us to undertake that commitment in order to ensure as much as possible that the comments posted are legitimate. If you are a consumer who does seek informed advice about MyChargeBack, we have former clients worldwide who would be happy to share their real experience with you. If you would like to schedule a meeting or follow-up with someone on our team, please register directly on our website. Whether you chose to work with MyChargeBack or not, we wish you much success. And if you, like us, are a vendor, you are best advised to beware Trustpilot and opt to cooperate with one of its more dependable competitors instead.
Contact info
1441 Broadway, 3rd Floor, PMB #3111, 10018, New York, United States
- 1-888-350-8030
- info@mychargeback.com
- mychargeback.com
People also looked at
Absolutely 5 stars but they deserve 10…
Absolutely 5 stars but they deserve 10 at least. Bought bitcoin but the wallet I found was fake. This can happen to you!!! What saved me was their Crypto Trace report. Good work guys y gracias por toda la ayuda en español.
27 April 2021
Unprompted review
Reply from MyChargeBack
Jorge: Thank you for your review and for providing valuable feedback on our services.
doesn't work
Unfortunately this doesn’t work on my case even I saw many successfully cases online. I could suggest stay away from this company and doesn’t waste any more money. Firstly,agent said he would only work when case comes to his table which you can imagine scammers would wait to withdraw your money from fake account. Then he write some complain emails to CFPB/FBI/consumer bureau etc which you can write by yourself. Obviously you won’t get any response from them as one of millions fraud cases online. After months, agent starts write legal letter to the bank which fraud account wasn’t available long time back or address was illegal which is obviously the fraud case. Then agent starts to make excused like I can’t see confirmation you send money to fraud bank account etc. Have agent successfully help customer get scammed money back? The agent working on my case said he had successfully helped one customer traced money back. Well should I wish my case is the lucky one of many cased he would worked for? It’s waste of money and time again.
22 April 2021
Unprompted review
Reply from MyChargeBack
Ava: Thank you for your post. To proceed, we require the confirmation that you had sent a payment from your account. Please be in touch with your recovery agent, who is awaiting your response.
If you have any questions or need additional clarification as to the status of your case, please speak to your recovery agent directly. You may also contact our Customer Satisfaction department at cs@mychargeback.com.
We look forward to continue working with you to achieve a positive outcome in your case.
thank you very much for assisting me.
thank you very much for assisting me.
I am more than thrilled and with a great sign of relief
we will win at the end.
8 April 2021
Unprompted review
Reply from MyChargeBack
James: Thank you for your review and for providing valuable feedback on our services. Our free consultations are designed to ensure that consumers are equipped with fact-based, honest advice regarding their alternatives in card-not-present transaction disputes. We wish you success in pursuing your case.
Mychargeback seems to disappoint me
Mychargeback seems to disappoint me. Mychargeback took my case September 2020. I spoke with one of the customer service many times on phone and he was trying to convince me that they will be able to get back my money. Mychargeback refused to start the process unless I paid them completely. I paid them $1,500. After they recieved my payments and the send me my report and the report stated that my case will take between 1-3 months. Today is the 7th months and I still do not know where I stand. I have given them all the documents they needed and I worked with my local police. Right now, I'm feeling that I have been robbed for the second time. It worries me that after the payment, no one has given me a call to talk to me on the phone again. I will send messages,majority of times,no response . Two weeks ago the person assigned to my case Mr Evans was telling me that he does not know how to contact binance.zendesk.com. I'm not sure what to think about that. Mychargeback should be professional and know what they are doing. Please, What is going on in my case? I need an answer.
1 April 2021
Unprompted review
Reply from MyChargeBack
Evangeline:
Significant progress has been made in your case during these past five months. The cash-out wallet has been identified and the police have already opened an investigation. It is hard to expect you to have patience considering the fact that your hard-earned money has effectively been stolen from you by the scam merchant, but our commitment to support you has not waivered since day one. Based on the quick turn-around of your trace report and constant support from Evan, we were surprised to receive a 1-star review.
It is important to remind you that even though MyChargeBack has excelled in it, tracing and identifying blockchain transactions is an incredibly complicated process. That is why law enforcement worldwide rely on our reports as a critical first step before opening an investigation. We provide the investigative research, technical support, expert opinions and other assistance to help you attempt to recover your cryptocurrency transactions. Fund recovery requires the cooperation of law enforcement, the crypto exchange and, in many cases, an attorney. As we explained to you when you first inquired, we provide assistance to your recovery efforts for crypto-related transactions. You engaged us for our expertise and the report we prepared has helped you to get this process started quickly and effectively. We hope you will allow us to continue to provide expertise and investigative support going forward.
We tried to reach out to you today by phone and left a message. We would like to discuss the next steps we might take and are looking forward to hearing back from you. Please send an email to cs@mychargeback.com to let us know when it would be best to call again.
If you still truly feel that the 1-star review represents the expertise and service of our company, we will take this to heart in order to make the necessary improvements. Regardless, we will continue our efforts to provide the best experience possible to all of our clients.
I had an excellent experience even…
I had an excellent experience even though they couldn't help me with my particular issue it wasn't their fault but the advice they gave me was amazing and I explained it in detail I could not have asked for more and the price that if they could have helped me was so extremely reasonable I couldn't believe how cheap it was I would highly recommend
21 March 2021
Unprompted review
Reply from MyChargeBack
George: Thank you for your review and for providing valuable feedback on our services. Our free consultations are designed to ensure that consumers are equipped with fact-based, honest advice regarding their alternatives in card-not-present transaction disputes. We wish you success in pursuing your case.
Count your losses, and move on.
To be honnest I think these people meens well, I really do. But before you get involved with any company that wants to help you get your funds back, you gotta know your own countrys rules, insideout! You gotta be willing to risk loosing more money on a hunt to get your funds back, and with everything Ive seen and heard, Im not happy to but I must agree with those how have said this to me over and over, "count your losses, and move on". I even got the words from the police investigation officer, basically your chances of getting your money back decreases by the day, and after a month, its near impossible. So do yourself a favour. "Count your losses, and move on".
11 March 2021
Unprompted review
Reply from MyChargeBack
Cprlund: We would like to first acknowledge that you received the report that you contracted us to produce. The reports that we provide to clients are being used by law enforcement agencies across the world. Your local police's lack of cooperation is disappointing to hear.
We have been trying to reach you since January because we would like to be able to help you further. We are still here for you if you need us. You can reach our Customer Satisfaction manager at cs@mychargeback.com.
Sam was very knowledgable informative…
Sam was very knowledgable informative and helpful in letting me know about the scam i fell victim to works and gave me pointers on how to not fall into these scams in the future
8 March 2021
Unprompted review
Reply from MyChargeBack
Travis: Thank you for your review and for providing valuable feedback on our services. Our free consultations are designed to ensure that consumers are equipped with fact-based, honest advice regarding their alternatives in card-not-present transaction disputes. We wish you success in pursuing your case.
"Be careful not to be fooled twice"
Before paying 2500 € they made all the promises to me they said they were specialists and that my case was easy and that they would be able to get the money back from the scar solutions solutions markets. They just send some vulgar advice and nothing more, eight months went by and they did nothing, I think this company is also scar and I am going to make a complaint to the authorities.
4 March 2021
Unprompted review
Reply from MyChargeBack
Jose: MyChargeBack made every effort to assist you in your complex payment dispute case through all legal means as stipulated in our contract, but unfortunately these efforts were not successful. Since complex dispute resolution involves several parties including banks, card issuers, payment processors, and merchants, we are not able to predict outcomes or offer guarantees to clients. What we do guarantee is to fully apply our expertise and professional experience to every case that we accept.
MyChargeBack has been featured in leading financial and consumer publications and recognized as a thought leader in dispute resolution and fund recovery consulting. We have been quoted in leading international and domestic publications on issues related to fund recovery including Fox News, CBC News, Consumer Affairs, BankRate.com and CreditCards.com. To date, MyChargeBack has retrieved more than $20 Million for individual clients in more than 100 countries by working with more than 800 banks internationally.
Very disappointed they took the payment…
Very disappointed they took the payment gave me a report cost of 10kand nothing, no help what so ever my credit card company didn't reimburse, crypto money gone. It feels like a scam. I do not recommend this company. Stay away
2 March 2021
Unprompted review
Reply from MyChargeBack
Tony: MyChargeBack made every effort to assist you in your complex payment dispute case through all legal means as stipulated in our contract, but unfortunately these efforts were not successful. Since complex dispute resolution involves several parties including banks, card issuers, payment processors, and merchants, we are not able to predict outcomes or offer guarantees to clients. What we do guarantee is to fully apply our expertise and professional experience to every case that we accept.
MyChargeBack has been featured in leading financial and consumer publications and recognized as a thought leader in dispute resolution and fund recovery consulting. We have been quoted in leading international and domestic publications on issues related to fund recovery including Fox News, CBC News, Consumer Affairs, BankRate.com and CreditCards.com. To date, MyChargeBack has retrieved more than $20 Million for individual clients in more than 100 countries by working with more than 800 banks internationally.
if you can not do the job dont take the money
no1 sales tactics by gorge leeder i contacted this company then was called every day for 2 weeks i informed them that i was in contact with my bank to do a callback of funds i was told the bank police no one will get your money back except us i said give me a week or two i have already set up the call back myself and sent all documents to you i was told this will not work and dont come crying to us in 3 months as we wont take the case so i paid them 2230 then i got a call from benji saying when i would submit my documents and when he could call to set up a call informed him i had done this already
then i was sent a copy of two letters sent to the banks they were on printed forms with the wrong amounts of the claim when they had all info needed the call back did not work so they asked for more money to go to the ombuds man which i did not pay
anybody who has the same problem with this company its time we work together against these people i am on face book and whatsap i tried to leave a mail address but i am not allowed
23 February 2021
Unprompted review
Reply from MyChargeBack
Mark: MyChargeBack made every effort to assist you in your complex payment dispute case through all legal means as stipulated in our contract, but unfortunately these efforts were not successful. Since complex dispute resolution involves several parties including banks, card issuers, payment processors, and merchants, we are not able to predict outcomes or offer guarantees to clients. What we do guarantee is to fully apply our expertise and professional experience to every case that we accept.
MyChargeBack has been featured in leading financial and consumer publications and recognized as a thought leader in dispute resolution and fund recovery consulting. We have been quoted in leading international and domestic publications on issues related to fund recovery including Fox News, CBC News, Consumer Affairs, BankRate.com and CreditCards.com. To date, MyChargeBack has retrieved more than $20 Million for individual clients in more than 100 countries by working with more than 800 banks internationally.
Stay away from this company, you will only lose more money!!
Hello Folks, i share exactly same experience as
User: Ousama Sadek (check his comment)
In my case i was looked after Yuliya Zarfin and a laywer Svetlin Konsulov from Bulgaria.
I hope that good will win, and that these deceivers and liars will burn in hell.
Stay away from this company, you will only lose more money!!
17 February 2021
Reply from MyChargeBack
Ciccio: MyChargeBack made every effort to assist you in your complex payment dispute case through all legal means as stipulated in our contract, but unfortunately these efforts were not successful. Since complex dispute resolution involves several parties including banks, card issuers, payment processors, and merchants, we are not able to predict outcomes or offer guarantees to clients. What we do guarantee is to fully apply our expertise and professional experience to every case that we accept.
MyChargeBack has been featured in leading financial and consumer publications and recognized as a thought leader in dispute resolution and fund recovery consulting. We have been quoted in leading international and domestic publications on issues related to fund recovery including Fox News, CBC News, Consumer Affairs, BankRate.com and CreditCards.com. To date, MyChargeBack has retrieved more than $20 Million for individual clients in more than 100 countries by working with more than 800 banks internationally.
Sam was extremely helpful to me
Sam was extremely helpful to me! He is very knowledgeable regarding fraudulent websites and business' - he knows what to look for. I was very impressed with Sam's extensive background and how he and his company go after "the bad guys". I highly recommend Sam and this company!
21 January 2021
Unprompted review
Reply from MyChargeBack
Tamara: Thank you very much.
hi mychargeback its me nhlanhla…
hi mychargeback its me nhlanhla mkhabela, i will love to know what is happened withe a rccover funds, pleas it will bee my pleasure to get my money back, it just need your help, because the brober rind withe my money so are not happend, i am not good at all really, can help me with 4k USD NO PROM.
21 January 2021
Unprompted review
Reply from MyChargeBack
Nhlanhla: As we have informed you several times over the last 1.5 years since you first contacted us (July 19, 2019), we are very sorry that we are not able to accept you as a client. However, we do appreciate the fact that you have tremendous confidence in our company to the extent that you have been relentlessly seeking our help. We wish you the best of luck in attempting to recover your funds.
A broker scamm.
I came to one broker with their promisses of great earnings, but I late found the broker had scammed me. I lost enough money and only with a big thanks to MyChargeBack some amount of this lost money was returned to me. I wouldn't see a penny without MyChargeBack.
Employes of MyChargeBack were really helpful. They replied all my question, helped to compleet the letters,... It really was a pleasure to cooperate with them. Thank to all MyChargeBack team!
5 January 2021
Unprompted review
Reply from MyChargeBack
Emanuel: Thank you for your review.
Disappointment and Failure!
With all do respect,
Don't take their services since they are not here on the ground with you to fight for your case, don't even consider their services here in the UAE because either they should be here with you and take the lead or never consider them..what bunch of papers will do when you don't understand the environment here in the UAE, they put me under alot of uncessary pressure to deal with regulator and the bank while they should be the one taking all these excruciating process since i paid a substantial amount for their services, 9500 USD has gone down the drain.
EITHER THEY SHOULD BE HERE TO FIGHT YOUR FIGHT OR DONT TAKE THEIR SERVICES !!
I am not questioning the efforts,
How come you are the expertise and asking the injured party to face alot of things that you are well rounded about!!!
The bank has the right to stop the arbitration which means a high success rate of failure!!!
You have failed..would you reimburse your loss? Ofcourse not!!
Allow me to add another thing, you share my disappointment!!! How about you share MY LOSS by reimbursing my money?!
23 December 2020
Unprompted review
Reply from MyChargeBack
Moh'd: We share your disappointment with the lack of ultimate success in your case. We have years of experience dealing with UAE banks without being "on the ground" in the UAE, and assisting our clients with chargeback cases like yours. While your recovery agent presented a strong case, worked very hard for you, and guided you correctly through the process, for some unknown reason your bank (and the regulator) disregarded the credit card company's rules and unfairly sided with the off-shore scammers instead of their own client and UAE citizen.
In addition, while we would ideally be happy to do the actual communicating on your behalf, since you are the "injured party" you have to do the direct communication. Our role is to advise and assist you every step of the way, as your recovery agent mentioned to you at the beginning of the process.
I am very disappointed by the way MyChargeBack is (not !) operating
The only thing which is urgent for MyChargeBack is to be paid. You have to pay immediately but there is absolutely no guarantee you get anything back. The longer it takes, the fewer chance you have to get your money back.
I paid 7500 USD at the end of June 19 since then I didn’t get any cent back. I had to borrow this money as Markets Cube left my bank accounts totally empty.
My life is a real nightmare.
MyChargeBack told me by email that it would take 6 to 9 months.
I have already been waiting for 16 months now.
Staff is constantly changing without any warning to clients.
In 16 months already 4 people have left the company Tom E., David I., Rebecca K.for MyChargeBack, Svetlin K. for LSA Legal Service Agency in Bulgaria.
There is absolutely no follow up.
Each and every time I contact the Bulgarian lawyer , quote : « I have no news ».
Nothing gets done ! They are hanging around. Stop this voluntary lagging !
27 November 2020
Unprompted review
Reply from MyChargeBack
Pascale: We share your frustration. The legal process progresses slowly. We wish we could expedite it but that is not in our power. We have reviewed your file and found that your case has been worked on diligently and consistently over the last 16 months, without having been affected by changes on our recovery team. In the meantime we need to continue to have patience and hope for a favorable outcome from the regulator.
Courteous and professional.
MyChargeBack was courteous and professional in handling a complex scam perpetrated by International Commodities Group. They prepared many letters and provided advice which was helpful in contacting many operators. Although money retrieved was small, I was pleased with their efforts and general approach.
25 November 2020
Unprompted review
Reply from MyChargeBack
Peter: Thank you for taking the time to post a review.
ABE RUBIN is the worst customer service…
ABE RUBIN is the worst customer service provider I have ever talked to.
In answering a simple question about the fees if mychargeback charge the fees upfront or adjust it after we receive the settlement, got extremely rude and unprofessional.
In my 5 minute of conversation and the only conversation i have ever had, from using the words 'go ahead , you only have one mouth to speak' when asked to listen and getting extremely loud, rude and passing derogatory remarks.
Way to go !
I suggest you check the call recording before commenting on the review to have an idea of the customer service that mychargeback is providing.
Update after the feedback:
I got a call from "646-980-3903" which is your customer service number, is this not your number ? or you are still claiming this was another scam call ? at least own upto it that you messed up.
19 November 2020
Unprompted review
Reply from MyChargeBack
We have searched our database and did not find any reference to someone with this name ever having spoken to any member of our staff at any time. Since we strive to make sure all customers are treated respectfully, we requested further information regarding the reviewer, but none was forthcoming.
Nonetheless, after an exhaustive review of telephone recordings we believe we were able to identify "Mandar." The Director of our Onboarding Department then emailed him to request that he suggest a time to discuss this matter over the phone, but the email was never answered. That being the case, three attempts were made to call "Mandar" at different times on different days, but the phone was not answered and a voice mail message we left was ignored. We suspect, therefore, that the purpose of the original inquiry was not simply to ask "a simple question," but rather to be able to post a review with malice aforethought.
No idea what happening still no contact…
The support team have contact with me and have explain to me next step about my problem so we are will see in the future what will be happen i have updates that because
MychargeBack have finally call me and make me to feel relaxing and give me hope's
12 November 2020
Unprompted review
Reply from MyChargeBack
Marin: Our records indicate that you were last contacted on November 6th (seven days ago). We are continuing to pursue your case. Your recovery agent will be calling you shortly with another update.
UPDATE: We understand that your call with your recovery agent on November 13th was very informative and that you understand that multiple legal processes involve waiting times, which we hope will be as short as possible. We are as interested in a quick positive resolution as you are.
Rude scammers
Rude scammers
it's a scam. they called me and Abe was unprofessional and rude, he was upset because I didn’t pay in $1600 in advance to start their "job".
then why you asked me up front fees before I receive the money?
2 November 2020
Unprompted review
Reply from MyChargeBack
Mustafa: We are sorry to hear that you have decided to forgo our services.
First of all, we have reviewed the recording of the conversation to which you refer and do not find anything that was said, at least on our part, that could be categorized as "unprofessional and rude."
Second, before accepting a case we carefully review it to determine what resources are available to address it. Based on the information you provided, it was clear that we would have to expend significant resources in order to do so. In such instances, it is appropriate to ask a client to assist us in underwriting them. Had you turned to any other professional, such as an attorney, private investigator or accountant, you would have been asked to do so as well.
Best of luck in your quest to recover your stolen money.
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