MyChargeBack 

After losing my life savings which was $70,000 worth of VeChain from my Atomic Desktop wallet to a scammer posing as a fake Geek Squad agent, I reached out to MyChargeBack. After lying to me and convincing me that they could help me recover my stolen crypto, MyChargeBack charged me $1500 and did nothing to help me. I contacted the cybercrimes unit at my police department, but they told me they could do nothing because the crypto was sent to a foreign address. MyChargeBack never worked with the cybercrime's unit at my police department as they promised they would. Now the FBI has seized their website which proves that they are a fraudulent organization. I will email the FBI and tell them that I was scammed by MyChargeBack. I realize that I will probably never get the $1500 that they stole from me, but the more people who complain, might lessen the chance of others being scammed. MyChargeBack is a complete scam. Don't send them any money or agree to anything with them. They will steal your money and do nothing to help you. Their website no longer exists and has been seized by the FBI.

This company may not be a "scam", but the phrase "A rose by any other name" comes to mind. They do not hide in the shadows, in the traditional sense of what a scammer would be, but rather, they use high pressure selling (and lying) tactics to hook you, then hide behind clever, vaguely written contracts that say they don't have to do anything for your money.
After they get your money, they all but ignore you unless they need something. They make claim to spending A LOT of time preparing documents that allude to them going after your aggressor, but it is all for show. They have no real-world authority to make anyone do anything. Ultimately their two main reports are an regurgitated slideshow of all the information you already provided to them. And for those wondering, the only two things they are obligated to do via the contract are those two reports. The contract says a great many things they can or will do, but in the fine print as a footnote it says (direct quote here) 'The “Incorporated Services” listed above will be performed in our reasonable discretion and on an as-needed basis in our rendering of the “Principal Fund Recovery Services” listed above.'
Loose translation (based on my experiences with them): "we aren't going to try to do any of the stuff we promised. We don't have to if we don't want to, and you can't make us."
Complete waste of $7,000 and over two years of my time and piece of mind.

EDIT: I see that MyChargeback likes to send a lot of hostile denial responses to these reviews, so I would like to get ahead of that.
1) My first guess is that they will deny being high pressure sales people. By definition, they are, as they have literally imployed relentless follow up, insinuating that signing with them is an urgent, time-sensitive matter. They made a massive amount of false and misleading claims and statements about their level of legal authority and relationships with governing bodies all over the world. And, countless lies about all the things they were going to do but never even attempted.
2) Their follow-up with me has been next to zero until I started threatening legal action. I have dozens of unanswered emails and questions, most of which are spaced months apart. Their default answer is "someone will get back to you within 48hrs", but they essential ignore any impromptu questions. When you schedule something with their automated system for someone to call, no one called me back one single time.
3) I see repeatedly on responses to clients' reviews across all platforms that they "fulfilled their contractual obligation". This is only true because their contract literally states all of it except two reports are worked "as needed" according to their opinion of what is needed and "at their discresion". I was told repeatedly that they had a team of lawyers that were going to go after all parties involved in my case, and this did not happen at all. In fact, I was told by their customer service rep that whoever told me that was lying to me, because that's not what they do.... they paid a 3rd party lawyer to copy/paste my info into a generic Letter of Demand, and sent it to the scammer and the scammer's bank. No response came back from either of them (because, quite frankly, MyChargeback has zero authority to make any demands), so MyChargeback just GIVES UP. They claim they have "exhausted all Avenues", when I was literally told we were going after all the banking institutions and pursuing legal action all the way to the end. Mind you, I completely understand that winning results are not guaranteed, but giving up before even starting is simply unacceptable.
4) after finally being taken seriously from their legal department after threatening legal suit against them, they started to negotiate re-opening the case and contracting a second lawyer, HOWEVER, after reviewing the new contract, they drew up a contract that was even worse than the first. Essentially this new contract stated the lawyer was only going to do 12 things related to the case, and those thigs are at his discresion, and he was going to stop after that. These 12 things could potentially be as simple as making coffee and using the toilet, as I intepret it. And secondly, they snuck in there that if I were to speak about MyChargeback and my case to anyone besides the lawyer, the lawyer had right to charge me for possibly losing his commision on the case (up to $86,000 in my scenario). Essentially, for writting this exact review would have been grounds to go after me if they wanted to. They will probably say in a response to this review that they tried to negotiate with me, but this is false. They tried to trick me into submission and hide behind contracts to make me go away.

Message to MyChargeback(since the FBI shut down your email servers): I'll still settle for a 75% refund.

thank heavens that the FBI have finally shut this company down, I wasted AU$1700 on a piece of paper that all of the police in Australia told me was a scam, and now the FBI agrees. Dodgy company, dodgy operators tell you that it is a simple process and you get nothing in return for your $2200. Glad to see the back of scam my charge back. then they hide behind the line “we provided everything that was contractually obligated“This company should have been shut down a long time ago, false advertising false promises…

You guys are scammer I needed my money back you promise to investigate my crypto and recover it but now your website is in federal bureau need my money back.

As I explained in my previous review on the 27/06/24 the FBI has blocked the MyChargeBack client portal.
I then tried to email both my case manager and Support but those emails failed.
This leaves me in a situation where I have no means of contacting MyChargeBack.

I have been a client of theirs for just over 2 years. So far, it has been disappointing to say the least. I have had extensive contact with several attorneys at the firm. However, I was under the impression that since I had made direct bank wire transfers to the investment scammers in question (easier to track, rather than the much more nebulous crypto transfers, which are definitely more difficult to trace), I would have better odds of recovering invested funds, and even helping law enforcement bring these fraudulent creeps to justice. But apparently not. I have paid my retainer fee and I will keep at it as long as it takes, but I am resigned to recovering nothing and also being out the up front retainer fee. Maybe it is just too hard to recover money from the evil scammers, let alone prosecute them.

Is this company still in business? My friend made a few inquiries via phone, email, and their website but no one has responded. This is a concern since if they are not responding to inquiries, I wonder how their communication will be after someone becomes a client. The website is working and the phone lines are not disconnected so I guess that's a good sign.

Customer service and case manager are great. Still awaiting outcome after 6 months of investigation.

I am wondering why I have seen no reviews where customers have reclaimed all or part of the money they lost in crypto scams.

At first they seemed very helpful and gathered all of the information from me and did their cryoto trace report which cost me over 1700.00 CAN. My local law enforcement was not willing to help but it was stated in the report that Do not worry. Please contact us as we have a worldwide network of law
enforcement that may be able to assist.
That did not happen.
The case was forwarded to the legal department and instead of concentrating on the Exchange were the Crypto was funnelled to Binance attention was given to exchanges leading up to them. Because of this my accounts were closed on my Crypto exchange and I have suffered bank restrictions. I asked for a quote to go after Binance but never did get one. It felt like the Crypto report was never read.
Not very happy with their service.

It's been almost 3 years and I still have not been able to recover a cent. My first contact was May 3, 2021. The only case number I have to refer to was the first one given to me when I sent all the information.. case 197010. Last contact at this point was July 20, 2023. MyChargeBack has run a blockchain and apparently they need the police to process a KYC (know your customer) document. The police say it is not their jurisdiction. I've paid MyChargeBack for their service and for legal help. But I'm stuck in a circle. There's nothing they can do!!!! I'm so disappointed.

UPDATE:
On Mar 6, 2024 I received a call from Samuel Fainsod, of the Crypto and Cyber Forensic Investigation Department at MyChargeBack. He has been assigned to my case and we think there may be a path forward that has not yet been tried. I’m happy to see some progress on my case. Thanks for giving me some hope again.

I hired them to help me recover from a crypto scam, I lost 48k, paid them like 4k or so, and the report they provided was inaccurate, they did not even get the exchange correct.

The reply below is correct, they did address my concerns and admit the initial report was inaccurate and then used a different system, I will remove part of the review, but keep it one star until I see some results.
What is not accurate once again is that they are doing me a favor by linking me with an attorney, that was part of the sales pitch from the beginning. Long story short be very careful with this company they are very good at manipulating situations. The fact the initial report was wrong and the police tracked it properly should be worthy of a refund on its face, but no offer has been made. That being said I would still recommend to call the police first, and make sure you know that this service doesn’t guarantee you will recover anything, and expect to receive nothing in return for your hard earned money. I will update the review when the process moves along, but I have resigned to the fact that I got scammed twice once with the crypto, second with this companies ultra aggressive sales people making false promises

Additionally,
I have never said I was satisfied, infact I am anything but satisfied, my opinion has gotten worse after thinking through how they reacted quickly once I made a honest and true review, and to see them twist the situation to insinuate that I am satisfied is more proof of how they manipulate and distort the truth, I am again back to my opinion they are wolves in sheep clothing, and recommend to never use this company for crypto analysis.

I am giving this company 2 stars and not 1 because they did do something, even though it led to nothing. Several years ago I had a life emergency and I had to move so my case is no longer active. They did trace where my crypto was sent to. However, Binance doesn't care at all. No surprise. Here is the cherry on top. They tell you to file a police report. Go to your local police station and tell them about your crypto sitting in another country and that you want to file a police report. See how that works out.

MyChargeBack will tell you they can't do anything without a police report. It's like a magic piece of paper. And they will be so shocked that the police and Binance will not help at all. Yes, I am a real customer. If they respond that they have never heard of me it's not true. As I said I had a life emergency and I couldn't follow up so this is some time back. But so what? We hit a dead end. The initial fee all gone. Telling me they worked hard to help me is no good when it leads to nothing am I right?

I did tell them that I need to take a break from my efforts due to my life emergency and they were more than happy to stop working on the case and keep my initial fee. Since as you all can see, there is still no response from MyChargeBack, my contact was EVAN.

By the way, MyChargeBack also has a youtube channel. I complained about them there too.

Update: I have been asked more information, likely since the case is a couple years old. I can also send my them copies of my emails to prove that I am a real client. I am not going to come here and talk about a company I have never done business with. Come on.

I paid $5000 through Estelle and one month past by they wanted next payment I asked where my case was she said my case was coming along nicely well I emailed the portal myself they did not even start working on my case yet and they wanted the next payment from me they couldn’t provide me with proof they had been working my case at all so Estelle lied to me saying my case was coming along nicely so she said we can’t keep working on ur case without the next payment what you guys never even started working my case in the first place this place is a scam they had all my paperwork for 6 weeks and did nothing and lied to me telling my case was coming along nicely asked for proof people stay clear from this place scam scam I have talked with other people about this place they had the same problem no results with this place 6 weeks they had my paperwork no work was ever started on my case what does that tell you people then they lied to me also they had my paperwork from my wire transfer from Wells Fargo to td bank of Canada and they knew my bank did a wire recall already.. so you tell me people why they couldn’t do work on my wire transfer???? My case would of sat there for years people paying $15000 for nothing until I asked them for proof of the work they did which they couldn’t provide.. so if you do business with them asked for proof of work done please..

Forex scam: MyChargeBack: A website that promises wonders but a low-end service that is limited to provide you a standard letter for your bank, a "Cyber Intelligence Report" without interest and nothing exploitable whose writing takes more than four months and at the end of the process the proposal to transmit the file to an exotic and unknown law firm in an unusual location. Conclusion: An unnecessary and sterile expense and false hopes!

I am looking into using this company, so I was going over reviews and have to say that the response team is the most thorough I have ever seen. The way you take the time and effort to set the negative reviews straight with facts is impressive. Is there anyway to receive an email stating how your program works? What I will need to pay upfront? Alphabulltrades.com currently has my funds because I made a huge mistake. However I am leading them on like everything is OK hoping I can at least hold them accountable for other people not to fall in this trap?

Although, mychargeback wasn't able to assist me in recovering the funds, the agent Ben was honest and very helpful with suggestions and recommendation on what can be useful in my own efforts (which I already started) to resolve the issue. I apricate Ben's wiliness to help.

Terrible service
My case manager is defensive, slow, and constantly denies what she has said earlier. They have delivered on one third of what they are supposed to deliver. I have stopped paying them until they do their job.
Here is what their response is going to be: your case was complex and we did everything in our power blah blah blah. No they have not and I can prove it
I encourage you to be careful dealing with this company.

They explained exactly what I had thought was true, the scammer I dealt with was very persuasive and made me feel at ease while I was dealing with them. I had my little voice in the back of my mind that said watch out this is too good to be true, and thank's to my little voice I didn't take any more of a loss than I did because it was exactly that, too good to be true. And by the way my name is Larry Russell not Kathy (my former wife passed away in 2020)

White Glove Treatment. This company is all hands on deck. They're responsive, actively reaching out as the process of finding lost funds is being pursued. I'm still working with them and just received an incredibly well-prepared report of what happened to me behind the curtains with regard to the scam to which I fell prey.

This makes the work of any detective complete, as they have everything they need on hand. With so many scams occurring post-pandemic, I would highly recommend anyone who has suffered a financial loss to work with the folks at MyChargeBack, as they are there for those who really need them. The regular, middle class, who are largely ignored by the police due to the massive amount of fraud being perpetrated on the public.

These people are incredible. As a customer/client, I've never been so seen and helped, and it's been a huge encouragement through one of the most difficult times of my life.

NATHAN WAS GREAT HE HELP ME UNDERSTAND AND MADE VALID POINTS ABOUT MY SITUATION THANK U SO MUCH