thank heavens that the FBI have finally shut this company down, I wasted AU$1700 on a piece of paper that all of the police in Australia told me was a scam, and now the FBI agrees. Dodgy company, dod... See more
MyChargeBack
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See what reviewers are saying
Customer service and case manager are great. Still awaiting outcome after 6 months of investigation. I am wondering why I have seen no reviews where customers have reclaimed all or part of the mone... See more
Company replied
After losing my life savings which was $70,000 worth of VeChain from my Atomic Desktop wallet to a scammer posing as a fake Geek Squad agent, I reached out to MyChargeBack. After lying to me and convi... See more
The only honest crypto scam recovery firm I found who was legit and which I came to trust after several calls and several days. I carried out due diligence. Their parent company is Cactil LLC. Directo... See more
Company details
Written by the company
MyChargeBack firmly believes that an open, free platform allowing consumers to share their experiences with service providers is a vital asset for any business. For us, it provides access to feedback that we might otherwise not receive. And we genuinely appreciate all legitimate comments that have been posted here, both positive and negative, because they have allowed us to resolve outstanding issues, improve our products and services and better serve our clients. Unfortunately, however, Trustpilot is a thoroughly unreliable platform for consumers who wish to determine the reliability of a merchant. The algorithms developed by its anonymous and unresponsive "Content Integrity Team" are poorly designed and, as a result, regularly delete legitimate 5-star reviews submitted by real consumers who have had genuine service-related experiences. For example, in 2023 alone, Trustpilot removed approximately 30 such 5-star reviews from our page. MyChargeBack would be pleased to provide copies of those deleted but legitimate reviews to anyone who asks. In addition, due to certain ambiguities in Trustpilot rules, many fake reviews posted by spammers, scammers, hackers, and competitors remain online, even though its so-called "Content Integrity Team" does claim it attempts to interdict them. As of August 30, 2022, Trustpilot had removed 551 fake reviews that were on this page, a full 70% more than those that remained. We are not the only ones who have noted Trustpilot's erratic policies. Indeed, similar observations have been posted on Trustpilot’s own Trustpilot page. Unfortunately, we have to conclude that the wide gaps in Trustpilot’s platform create an opportunity for those with ulterior motives to mislead potential and current clients. Instead of assisting consumers in making an educated decision whether to use our services, they may be left confused. Trustpilot is a discredited source. The constant monitoring and attempt at managing fake reviews, of course, requires a substantial commitment of time and manpower. Trustpilot's institutional negligence forces us to undertake that commitment in order to ensure as much as possible that the comments posted are legitimate. If you are a consumer who does seek informed advice about MyChargeBack, we have former clients worldwide who would be happy to share their real experience with you. If you would like to schedule a meeting or follow-up with someone on our team, please register directly on our website. Whether you chose to work with MyChargeBack or not, we wish you much success. And if you, like us, are a vendor, you are best advised to beware Trustpilot and opt to cooperate with one of its more dependable competitors instead.
Contact info
1441 Broadway, 3rd Floor, PMB #3111, 10018, New York, United States
- 1-888-350-8030
- info@mychargeback.com
- mychargeback.com
People also looked at
Pointed my towards the right type of…
Pointed my towards the right type of people with the type of scam I had, very friendly and understanding.
17 August 2023
Reply from MyChargeBack
We're glad to have helped you out!
I paid them 750 in 2018
I paid them 750 in 2018. Since they have become cold callers. Torstein Krogh, Unstadsjøveien 41, 8360 BØSTAD, Norway.
Their reply says I should have a reply from a regulator within 12 weeks. I did not get a reply and they did not follow it up. Sloppy work.
15 August 2023
Unprompted review
Reply from MyChargeBack
Torstein: As you know, five years ago we prepared for you a chargeback request that you submitted to your bank. Before onboarding you as a client, of course, we provided you with a free consultation and determined that your case indeed met all the chargeback guidelines established by the credit card network. Your request to raise a dispute with the merchant should have been granted, but the bank ignored the guidelines and rejected it instead. So we prepared an appeal to the relevant regulator, which is obliged to consider your appeal but is not under any deadline to reply. The regulator is supposed to reply directly to the consumer, not to us. We see in our file that we last communicated with you on September 21, 2018, and noted that we estimated that you should receive a response from them in 12 weeks and that you would update us at that time, but we see no indication that you did. We understand your disappointment, but we had no power-of-attorney to act as your representative in following up with the regulator. You had to do that. That's not "sloppy work" on our part. It's the law.
Reply from MyChargeBack
And we were pleased to have been able to address your problem too!
You only help people that were scammed…
You only help people that were scammed for larger amounts of money. A scam is a scam and if these scammers can get away with scams under a certain amount of money they will scam thousands of people for less money knowing it’s not important to you therefore getting away with scamming millions. Shouldn’t matter the amount because the crime is still the same.
12 July 2023
Reply from MyChargeBack
Valerie: We were quite surprised to see this review. We regret that we were unable to assist you, and agree with you that in a perfect universe all scam victims deserve assistance. But investigating each case involves real expenses on our part. And that means our services are not necessarily cost-effective for everyone. When we cannot assist a potential client we tell them the truth. Nonetheless, our agent provided you with a free consultation that, we trust, will prove to be useful to you in the future. We would have thought that we deserve 5 stars not only for our free advice, but also for our honesty.
I found Lisa to be a very friendly and…
I found Lisa to be a very friendly and helpful lady, she informed me on the topic I was asking about and was quick to reply via email on any questions that I had.
26 June 2023
Reply from MyChargeBack
Indeed she is Zoran! We appreciate you having turned to us.
Reply from MyChargeBack
And thank you for thinking of us too.
Awesome help
George Leader, Gave me quick and easy to follow advice.! So helpful on how to try get my money back due to scam site sponsored by Facebook/Meta.
Never buy from FURSTS.
17 July 2023
Reply from MyChargeBack
We're pleased to know that we were able to help you Anthony, and have let George know.
Advise and support
I was provided prompt call back and support. Sound advice given to avoid similar situations in the future
12 July 2023
Reply from MyChargeBack
Genna; We trust that you will, and thank you for having consulted with us.
Nathan has knowledge!
Nathan shared his knowledge about my experience with internet imposters and scam scum and his empathic approach was refreshing. Thank you!!
11 July 2023
Unprompted review
Reply from MyChargeBack
You're most welcome Wade. And we've let Nathan know!
the truth about edge finance
i was told exactly what i needed to know that my suspicion's about edge finance were correct ..
10 July 2023
Reply from MyChargeBack
And that's exactly what we always do Derek: We tell consumers exactly what they need to know!
Reply from MyChargeBack
Exactly the type of conversation we have with everyone who comes to us Patrick!
Excellent experience and was given…
Excellent experience and was given excellent advice.
Will recommend this Organization to everyone who's not knowledgeable with theft.
9 July 2023
Unprompted review
Reply from MyChargeBack
Thank you Dwayne. Wee appreciate the recommendation.
Great knowledge and enjoys helping…
Great knowledge and enjoys helping people that have been a victim of crypto currency scams. Very pleasant to speak with. Thank You.
6 July 2023
Unprompted review
Reply from MyChargeBack
That's us exactly! And not just crypto scams, but all scams.
he told me the truth
he told me the truth. it really helps to find out about all these scams
5 July 2023
Reply from MyChargeBack
We always do Marvin. And we were glad to have helped.
Amazing
Amazing
James at MyChargeback was amazing and outlined how I had been scammed what to do next. He was helpful, kind and empathetic. James was resourceful and just made me feel better about the whole event.
Great service.
27 June 2023
Reply from MyChargeBack
Great! We're pleased to know that we have been of assistance. And we've let James know too!
Reply from MyChargeBack
Good to hear. And we've let the agent who spoke with you know!
Although some areas I was happy with…
Although some areas I was happy with although, when I made a suggestion I had to keep harping on my opinion and eventually I was happy with my experience
22 June 2023
Reply from MyChargeBack
Yes, sometimes it takes time, and sometimes the course of action we have to recommend based on our experience differs from the client's suggestions, but in the end everything we do recommend is in the client's best interest.
With a short conversation with James…
With a short conversation with James Ederly
It was pleasant and educating.
He offered me his services of which I am not sure I want to proceed at the moment.
I will give it some thought.
Thank you.
22 June 2023
Reply from MyChargeBack
We're always here to help if you need us. In any event, we wish you much success in pursuing your funds.
It didn’t help me.
8 June 2023
Reply from MyChargeBack
Sarah: We were quite surprised to see this review. Our agent provided you with a free consultation about your case on June 9. We wish we were able to address every case brought to our attention, but as our agent explained to you, the cost of our services would have exceeded the amount of money you lost. We are honest. When we cannot assist a potential client we tell them the truth. We would have thought that you would have thanked us for that and, very frankly, would have given us 5 stars for being honest.
The Very pleased to speak to a pleasant…
Very pleased to speak to a pleasant person very honest and kind.
12 June 2023
Reply from MyChargeBack
Thank you for the feedback Frank, and we have let the agent know.
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