Madeleine was a professional and helpful consultant, ensuring all my documents were right, saving me problems further down the line. She kept me informed at all times of what was needed. I would h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
MyBritishPassport lead me through the process step by step. They used clear language & good description in what to do & what would happen next. Yes I could have done it independently but they complete... See more
Company replied
We were very impressed with the help that our "case manager" gave us. We are in Tasmania, so big time difference with England - but Juan-Pierre always answered queries and emails overnight so we had... See more
Company replied
UK Abroad, helped make the application process of renewing my expired UK passport effortless. They gave clear instructions of what to provide, and sent through the courier tickets to send documents... See more
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Company details
Written by the company
MyBritishPassport is the leading international British Passport Service Provider catering to British citizens residing outside of the UK. Since its establishment in 2008, the company has been offering efficient and hassle-free online services for British Passport renewals, replacements, and applications from abroad.
Contact info
South Africa
- mybritishpassport.com
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The help I got from Nicky in the UK…
The help I got from Nicky in the UK was 100%.
This new system is a screw up, way too complicated, asking for every page of my other passport ??? Why ?
14 May 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your positive review. Our goal is to make every UK passport application straightforward and efficient, and we’re glad we achieved that for you. Wishing you many exciting adventures ahead!
Review on Robyn
My British passport consultant (Robyn) was very helpful, patient and friendly throughout the entire process.
Everything was explained in detail, and I was really impressed by the level of professionalism and dedication that was shown during the application process. Thank you!
19 March 2026
Unprompted review
Reply from MyBritishPassport
Thank you for taking the time to share your experience. Your review means a lot to us, and we’re so pleased we could assist you successfully. Wishing you exciting adventures with your new British passport!
Excellent Service and Delivery
UK Passport gave prompt, timeous and detailed input all through the process, which gave peace of mind about the process. Everything was fulfilled as promised.
18 May 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your encouraging feedback. We’re pleased we could make your UK passport application simple and efficient. Here’s to many unforgettable trips ahead!
Great Service
Jan
Thank you for your assistance with the whole process. Everything was communicated clearly and concisely and made the whole process fast and smooth.
Many Thanks
17 May 2026
Unprompted review
Reply from MyBritishPassport
We appreciate you taking the time to leave such positive feedback. Your support helps us continue improving our services. Wishing you happy and safe travels!
All worked well !
All worked well !! Easy to deal with , excellent responses from Sharron & did not take TOO LONG to get the passport !!
15 May 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your encouraging feedback. We’re pleased we could make your UK passport application simple and efficient. Here’s to many unforgettable trips ahead!
Shaun
Shaun, our adviser answered all our questions and was very helpful. He replied to every message I sent him. Thank you.
15 May 2026
Unprompted review
Reply from MyBritishPassport
We’re grateful for your positive feedback and are thrilled everything met your expectations. It was a pleasure assisting you. Wishing you smooth and enjoyable travels wherever you go!
Mine was not a simple application
Mine was not a simple application for a few reasons. MyBritishPassport helped me navigate the various wrinkles and receive my passport in a timely manner, despite the obstacles. Communication was timely and excellent
13 May 2026
Unprompted review
Reply from MyBritishPassport
We really appreciate your kind feedback. It’s great to hear that your experience was smooth and stress-free, exactly what we aim for. Enjoy all the opportunities that come with your new UK passport!
Exceptional service and communication
The person we dealt with being Madeleine was fantastic. Her communication and follow up was the best.
12 May 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your kind words and for choosing us. We’re thrilled you had a great experience. Feedback like yours keeps us motivated to deliver top-quality service. Enjoy your new British passport!
Great experience with MyBritishPassport
Great experience with MyBritishPassport.com. Chelsea guided me easily and promptly through each step of the process. 10/10 :)
13 May 2026
Unprompted review
Reply from MyBritishPassport
We’re incredibly grateful for your feedback and are so pleased you’re happy with the service you received. It’s always a pleasure assisting our customers. Safe travels and enjoy the benefits of your new UK passport!
Francois was extremely helpful and…
Francois was extremely helpful and provided us with a seamless experience. Excellent service, pleasant to work with and timely. Unfortunately our experience with DHL in Vancouver was very different.
6 May 2026
Unprompted review
Reply from MyBritishPassport
Thank you for sharing your experience with us. We’re delighted to know you were satisfied with our service. On behalf of DHL, we apologise for the inconvenience caused. Wishing you many happy and safe adventures ahead!
Highly recommended
The entire process was extremely well managed. From vetting and approval of photos (that we took ourselves), through submission of the application and supporting documents, we were guided expertly by our consultant Natasha. Our passports arrived earlier than we had expected and I highly recommend the service.
4 May 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your positive review. Our goal is to make every UK passport application straightforward and efficient, and we’re glad we achieved that for you. Wishing you many exciting adventures ahead!
Efficient and stress free passport service
Straightforward, clear instructions and really efficient. Kept up to date on all stages of the renewal of a very old passport. The courier costs and service are included in the cost which makes the whole process seamless and really easy. Glenda was great! Well worth it.
1 April 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your wonderful review and for trusting us with your UK passport application. We’re delighted you had a positive experience. Your feedback truly motivates our team. Wishing you safe travels and many memorable journeys ahead with your new British passport!
Excellent communication
From the moment I was assigned Madeleine to help me navigate collating and managing all my documents the process was seamless. Although the process was lengthy, Madeleine always kept me informed of the next step.
13 May 2026
Unprompted review
Reply from MyBritishPassport
Thank you for taking the time to share your experience. Your review means a lot to us, and we’re so pleased we could assist you successfully. Wishing you exciting adventures with your new British passport!
Francois did a great job and helped me…
Francois did a great job and helped me get it done step by step great work.😁
12 May 2026
Unprompted review
Reply from MyBritishPassport
We’re grateful for your positive feedback and are thrilled everything met your expectations. It was a pleasure assisting you. Wishing you smooth and enjoyable travels wherever you go!
Christa helped me navigate the red tape…
Christa helped me navigate the red tape and confusing bureaucracy of getting a UK passport from Australia.
12 May 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your encouraging feedback. We’re pleased we could make your UK passport application simple and efficient. Here’s to many unforgettable trips ahead!
easy process
I spoke to a very nice lady named Brittany who helped me very much and nothing was to much trouble. She made the whole process easy and trouble free.
4 May 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your encouraging feedback. We’re pleased we could make your UK passport application simple and efficient. Here’s to many unforgettable trips ahead!
I’m so glad I went with my British…
I’m so glad I went with my British passport to get my expired passport renewed.
Hayley, the consultant was a great help and encouragement.
I was kept in the loop with what was happening and was replied promptly to any queries I had.
Thank you!
12 May 2026
Unprompted review
Reply from MyBritishPassport
Thank you for your wonderful review and for trusting us with your UK passport application. We’re delighted you had a positive experience. Your feedback truly motivates our team. Wishing you safe travels and many memorable journeys ahead with your new British passport!
Application process
Leigh kept me informed at each step of the process. The application process was fairly easy. Oversight on my behalf for not reading instructions properly.
11 May 2026
Unprompted review
Reply from MyBritishPassport
We appreciate you taking the time to leave such positive feedback. Your support helps us continue improving our services. Wishing you happy and safe travels!
The support was so helpful and timely
The support was so helpful and timely. Hayley did a tremendous job to support the processing of my passport.
4 May 2026
Unprompted review
Reply from MyBritishPassport
Thank you for sharing your experience with us. We’re delighted to know you were satisfied with our service. Wishing you many happy and safe adventures ahead!
Happy renewal of my British 🇬🇧 passport
I was very happy with the process of renewing my British 🇬🇧 passport over the eleven weeks from the start of the process to delivery 🚚 of my passport here in Australia 🇦🇺 today ..Carina the consultant was very helpful with every stage which was amazing and made the process easier..thank you once again..I am now ready to book holiday arrangements to the uk 🇬🇧 this coming July and August..hugs to all.. Richard
11 May 2026
Unprompted review
Reply from MyBritishPassport
We’re incredibly grateful for your feedback and are so pleased you’re happy with the service you received. It’s always a pleasure assisting our customers. Safe travels and enjoy the benefits of your new UK passport!
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