MyBritishPassport Reviews 1,125

I renewed my passport from abroad. The process was a little complicated, but the person handling my application provided clear instructions at every stage of the process. Her friendly, while also professional manner made it easy for me to ask questions and gave me confidence that my application was in safe hands.

I was so fortunate to be connected to Christa from the outset. She was my liaison throughout the procedures required for me to obtain my UK Passport. She was in touch with me throughout with reassurance so we got through it all step by step. There were several times that I was going to just give up - the Passport Office made endless requests for documents from my distant past - but Christa kept me going. We were successful! I now have my new UK Passport!! A truly great feeling.

Received very good service from Chelsea who dealt with many obstacles very successfully.

From day one I was completely kept informed as the process of my application. Glenda updated me and her response time was spot on. I have recommended your company to many.
Thank you for your service
Regards
Teresa McPhee

Brittany, our consultant was exceptional. Guided me through every step of the process. Responded promptly, very organised, with a friendly approach.

From the start the institutions were clear concise and Natalie did a great job of guiding me through all the checks and follow up was amazing. Passport received very quickly. Well done

Prompt replies to communication was much appreciated, especially given the 8hr time difference.
Communication and directions were easy to follow.

Great service.

I experienced a very severe brain injury in a car crash in April 2018. I spent months in a coma, the rest of the year in the hospital recovering. In 2025, I started the process of renewing my children's and my UK passports. We are all Australian Citizens now, and my former husband used to do this for me when we lived in Saudi Arabia. I had no idea what the PEX number was all about, and sent both my sons' passports to my youngest son's PEX number, thinking they would both be reinstated together. I soon learned I'd done the wrong thing!

By the time I had my Australian Passport reissued in my maiden name, I was speaking with a very helpful lady at the UK Passport Office called Carina. Carina understood my situation and has gone above and beyond to guide me through the process of having not only my oldest son's passport issues (because it had gone missing after being sent with my youngest son's), but also reassuring me multiple times along the way when I became overwhelmed with stress. One of the areas I injured was my amygdala, which is why I become so hyper stressed over emotional situations.

I received my own passport in my maiden name on 11 May, and my oldest son's passport arrived today. The relief I feel about having done this is fantastic, and I know I never would have been able to do this without the guidance, reassurance and consideration I received from Carina. Thank you, UK Passport Office, and especially, Carina. I am so thankful to you.

The help I got from Nicky in the UK was 100%.

This new system is a screw up, way too complicated, asking for every page of my other passport ??? Why ?

My British passport consultant (Robyn) was very helpful, patient and friendly throughout the entire process.
Everything was explained in detail, and I was really impressed by the level of professionalism and dedication that was shown during the application process. Thank you!

UK Passport gave prompt, timeous and detailed input all through the process, which gave peace of mind about the process. Everything was fulfilled as promised.

Jan

Thank you for your assistance with the whole process. Everything was communicated clearly and concisely and made the whole process fast and smooth.

Many Thanks

All worked well !! Easy to deal with , excellent responses from Sharron & did not take TOO LONG to get the passport !!

Shaun, our adviser answered all our questions and was very helpful. He replied to every message I sent him. Thank you.

Mine was not a simple application for a few reasons. MyBritishPassport helped me navigate the various wrinkles and receive my passport in a timely manner, despite the obstacles. Communication was timely and excellent

The person we dealt with being Madeleine was fantastic. Her communication and follow up was the best.

Great experience with MyBritishPassport.com. Chelsea guided me easily and promptly through each step of the process. 10/10 :)

Francois was extremely helpful and provided us with a seamless experience. Excellent service, pleasant to work with and timely. Unfortunately our experience with DHL in Vancouver was very different.

The entire process was extremely well managed. From vetting and approval of photos (that we took ourselves), through submission of the application and supporting documents, we were guided expertly by our consultant Natasha. Our passports arrived earlier than we had expected and I highly recommend the service.

Straightforward, clear instructions and really efficient. Kept up to date on all stages of the renewal of a very old passport. The courier costs and service are included in the cost which makes the whole process seamless and really easy. Glenda was great! Well worth it.