Move Residential Reviews 

411
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible communication when trying to book house viewings, despite emailing and calling several times. They make booking a viewing an extremely difficult task and do not keep you in the loop. The mos... See more

Rated 5 out of 5 stars

Really happy with the service received from Move Residential. Alex, Alec and Liam always helpful and worked hard to make things happen which was particularly important as this was a remote sale. J... See more

Rated 5 out of 5 stars

Lee Welch from Move Residential was absolutely fantastic. He worked hard to find us a mortgage and one which suited us, he was prompt and you could also tell that he actually cared. This made finding... See more

Rated 5 out of 5 stars

Perfect customer service - 5* Having let our property with a big online agent, we decided to move to Move Residential (Allerton Road) and we are so glad we did! Smooth transition, prompt valuatio... See more

Company details

  1. Real Estate Agents

Written by the company

At Move Residential we pride ourselves on the fact that we work harder and longer for our clients than any other agent. As the first agent to introduce longer opening hours and open until 7pm on weekday evenings, we have shown a clear demonstration of the level of our commitment to our customers. We are determined to make it easier and quicker for you to buy / sell or manage your property. We are proud to be the only agency still run by the company owners on a day-to-day basis. With combined experience totaling over 45 years, their knowledge and passion for the business ensure that all clients receive the very highest level of service from our dedicated staff. Having opened our Heswall 7 years ago, we have brought our unique approach to the Wirral market, injecting fresh modern methods whilst still remaining true to our traditional values. This determination to deliver the very highest standards has enabled us to become the agent of choice in Liverpool and across the water. In addition to our Heswall branch, Move Residential also operate from our state of the art Sales office on Allerton Road, Liverpool. From these we cover all manner of Liverpool property – apartments to mansions, bungalows to townhouses, terraces to detached, semis to maisonettes - in all areas of Liverpool from the City Centre to the Suburbs. Our Heswall branch will also be able to manage every type of property transaction in every section of the property market. Our reputation as a professional company is extremely important to us. We know that property deals can be stressful so trusting your agent is crucial. You can be confident that when you walk into any of our offices you will receive the highest level of advice and support from our staff. Driven by results, our team have a work ethic which is motivated by the desire to get you the result you want. Whether it’s finding your ideal house, selling your home or investment, we make it our responsibility to act quickly and effectively. Move Residential is already Liverpool’s Estate Agent, and with our reputable Heswall office, we aim to very quickly become the North West’s no.1 Estate Agent.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

411 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(411)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have recently dealt with move…

We have recently dealt with move residential when seeking a new home to rent,
We had the absolute pleasure of dealing with a young gentleman called Louis who handled our experience in a professional and knowledgeable manner, Louis was understanding to our circumstances and explained the process as it can be a stressful and daunting for time for me and my family.
I would have no hesitation in contacting Louis in the future regarding letting accommodation.
Thankyou so much !
Steve McEvoy

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and resourceful team

Move Residential lettings and maintenance team and their leaders are always very helpful and resourceful in managing our BTL properties and resolving any issues. Many thanks for all your support and highly recommend!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support

Fantastic support, guidance and communication from the first day we enquired about a new let until our move in date. Louis helped my partner and I move in and get all the paperwork completed as quick as possible taking away the stress of moving. I can’t recommend Louis and the Lettings team enough. 5* Thank you

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have always found Leeoran to be very friendly, helpful and responsive to any requests. Today was no different she was very empathetic to my situation and was able to get the information I requested in a timely manner.
Finally always providing excellent customer service.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Perfect customer service

Perfect customer service - 5*

Having let our property with a big online agent, we decided to move to Move Residential (Allerton Road) and we are so glad we did!
Smooth transition, prompt valuation/viewings and property let within 2-weeks. Every communication is professional and all paperwork was completed promptly and to a really high standard. The team in branch are so helpful and made the whole process so easy, would highly recommend.
Thanks so much to Josh and his team!

10 February 2025
Unprompted review
Rated 5 out of 5 stars

I would undoubtedly recommend

I would undoubtedly recommend
Move residential, sold my house in 1 week, when it had been up with another estate agent for 7 months.
Always friendly and professional when speaking with anyone in move residential making the process so much more easier to deal with.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Review

My point of contact was Rachel Smith. She was very helpful and lovely to speak with. She’d always call or email with an update and just generally check in to see how things are going. After a long process we finally managed to exchange contracts with our moving date now set. Very good service.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

review

The whole team were professional and efficient from start to finish of my Dad's house sale. Rachel was really helpful and proactive when there was an problem relating to the sale and I'm sure it would not have been resolved as quickly without her input.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Working with move residentials was an…

Working with move residentials was an absolute pleasure! They were incredibly professional, knowledgeable, and responsive throughout the entire process. They understood exactly what I was looking for in a home and helped me find the perfect fit within my budget. They kept me informed every step of the way and made what could have been a stressful process feel seamless. Thanks to their expertise,explained processing.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service. Rachel fantastic.

Rachel has been absolutely fantastic from start to finish. Very professional, great communication and able to provide constant updates. In a tricky chain situation Rachel worked extremely hard to manage our concerns and was instrumental in seeing the purchase through to exchange. Great service, would thoroughly recommend. Thanks a lot for all your hard work!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company , always found staff friendly and supportive,
Excellent manager Joshua who was very knowledgable,professional and prompt to answer any queries.
Would recommend.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent support

Lee and the team at Move Residential were excellent, very professional and good at getting back to us about things related to the house purchase.
We would highly recommend them.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with the service from move…

Very happy with the service from move they have kept me informed at all stages of my sale.
Racheal has pushed the sale along weekly chasing all relevant parties. I have used move several times over the past 5 yrs & I will continue to use them for the future

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous Estate Agents Wirral

Move Residential were professional, hardworking, and sensitive in their dealings with me. They managed to sell my house at an agreed price, with a low commission, and kept me well informed during the entire process. On top of this all team members were always friendly and approachable. They made a truly stressful time (for personal reasons) that much easier for me. And I would thoroughly recommend them for getting clients through the door and completing my sale. Thank you.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company putting honesty and…

Excellent company putting honesty and communication at the forefront of what they do. We were initially in contact with Liam who was very understanding with regards to what sort of property we were after and helped us along the way of ensuring we had the correct documents in readiness so that our offer could be accepted. After securing this, we were passed onto Rachel who has been brilliant with updating us along with progress being made and informing us of the next steps. She understood our eagerness to be moved in as soon as possible and was able to assist with this. Overall, Move residential have been great and would recommend them to anyone buying or selling a home, thanks guys!

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

From initial valuation to sale , Liam , Alec , Hannah and Rachel provided great service .
They were attentive , focused and understanding . The support throughout was exceptional and we felt valued .

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Five Stars, of course!

From start to finish, the experience was stress free, professional and nothing was too much trouble. I had tried other estate agents before, but the difference with Move was something I could feel as well as see. Experienced and knowledgeable, I always felt supported and importantly, informed. I would say to anyone that if they wanted to sell their property quickly, professionally and fuss-free, use Move Estate Agents. Grateful thanks to Alex, Alex, Lee and Frances.

3 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look