Move Residential Reviews 

411
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Terrible communication when trying to book house viewings, despite emailing and calling several times. They make booking a viewing an extremely difficult task and do not keep you in the loop. The mos... See more

Rated 5 out of 5 stars

Really happy with the service received from Move Residential. Alex, Alec and Liam always helpful and worked hard to make things happen which was particularly important as this was a remote sale. J... See more

Rated 5 out of 5 stars

Lee Welch from Move Residential was absolutely fantastic. He worked hard to find us a mortgage and one which suited us, he was prompt and you could also tell that he actually cared. This made finding... See more

Rated 5 out of 5 stars

Perfect customer service - 5* Having let our property with a big online agent, we decided to move to Move Residential (Allerton Road) and we are so glad we did! Smooth transition, prompt valuatio... See more

Company details

  1. Real Estate Agents

Written by the company

At Move Residential we pride ourselves on the fact that we work harder and longer for our clients than any other agent. As the first agent to introduce longer opening hours and open until 7pm on weekday evenings, we have shown a clear demonstration of the level of our commitment to our customers. We are determined to make it easier and quicker for you to buy / sell or manage your property. We are proud to be the only agency still run by the company owners on a day-to-day basis. With combined experience totaling over 45 years, their knowledge and passion for the business ensure that all clients receive the very highest level of service from our dedicated staff. Having opened our Heswall 7 years ago, we have brought our unique approach to the Wirral market, injecting fresh modern methods whilst still remaining true to our traditional values. This determination to deliver the very highest standards has enabled us to become the agent of choice in Liverpool and across the water. In addition to our Heswall branch, Move Residential also operate from our state of the art Sales office on Allerton Road, Liverpool. From these we cover all manner of Liverpool property – apartments to mansions, bungalows to townhouses, terraces to detached, semis to maisonettes - in all areas of Liverpool from the City Centre to the Suburbs. Our Heswall branch will also be able to manage every type of property transaction in every section of the property market. Our reputation as a professional company is extremely important to us. We know that property deals can be stressful so trusting your agent is crucial. You can be confident that when you walk into any of our offices you will receive the highest level of advice and support from our staff. Driven by results, our team have a work ethic which is motivated by the desire to get you the result you want. Whether it’s finding your ideal house, selling your home or investment, we make it our responsibility to act quickly and effectively. Move Residential is already Liverpool’s Estate Agent, and with our reputable Heswall office, we aim to very quickly become the North West’s no.1 Estate Agent.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

411 reviews

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4.4

All reviews

(411)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Supportive, efficient and friendly

They were always available, it was easy to contact them. They gave brilliant advice and when we were bidding on properties they were quickly trying to help us. Our house sold fast so we didn’t need additional support in selling but the assistance of getting the chain over the line and completing was brilliant. I would recommend both Liam and Antony.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and wiling to help

I’ve been in conversation with the Allerton Road branch for various things over the past few months. I have to commend Hana’s willingness to help and for her prompt & efficient approach to answering my queries.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

The best in Liverpool!

We had a truly excellent experience with Allerton Move Residential. Lee was really helpful, proactive and efficient and David was really supportive and reassuring when needed. Great team and effort, honestly don’t bother going to other agents because they are the biggest for a reason - they’re the best in the area.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended team

I wouldn’t hesitate to recommend the letting section of the Move Residential in Allerton Road, Liverpool. Over the last ten years I had a very positive experience with the property letting team particularly Hana and Pacey. They are professional and friendly. Their communication skills are excellent. As I often travel abroad the team has kept me informed on property maintenance, marketing and viewing. They always respond to my phone calls and emails quickly. Therefore the team can resolve any issues effectively without delay. I would like to thank the team for their dedication and valuable service.

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Emma & Billy

Hana's support at Move Residential was fantastic, particularly whilst navigating the end of our tenancy. Hana's communication has been responsive and thorough throughout, whilst also being flexible and adaptive to our needs. Thank you Hana!

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Estate Agents

Fantastic estate agents from start to finish! Thank you so much to all of the staff at Move Residential but in particular to Alec & Rachel who were mainly involved in the sale of our house in Heswall.
Our house sold very quickly once put on the market with Move and even though the initial house sale fell through, with the help of Move we were able to secure another offer within 5 days which is incredible. Especially given that there were other similar properties on the market with other estate agents that were taking a long time to sell.
The staff at Move are very easy to get hold of and dealt with any enquiries very quickly. They are very professional and we were always kept informed of any changes.
I would not hesitate to recommend Move Residential to anyone wanting to sell their home.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Move were the estate agent for our purchase and they were greys from start to finish. Considering we weren't their clients, they kept us in the loop at all times and wouldn't hesitate to use them ourselves in future. A big thank you to Kyle, Alec, Hannah and Rachel who were all great to deal with.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience.

The whole experience was smooth and stress-free, and we felt supported and up to date every step of the way. Rachel was always available to answer any of our questions throughout the process.

I highly recommend Move residential for anyone looking to buy or sell a property.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

THE EXTRA MILE LOUIS

Found You staff very willing to help, up close & personnell very good. A seperate mention to Louis who was really helpful in every way, well done Louis you went the EXTRA MILE.....

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Move residential



Louis Downey, a lettings negotiator at Move Residential, proved to be an invaluable asset during my search for a rental property in Allerton. As someone returning to the area, I was initially apprehensive about finding the right home, but Louis quickly put my concerns to rest.

From our first interaction, Louis demonstrated a deep understanding of the Allerton property market. His friendly demeanor and professional approach made the entire process smooth and stress-free. He took the time to listen to my specific requirements and preferences, ensuring that he only showed me properties that aligned with my needs.

What stood out most about Louis was his proactive communication. He kept me updated on new listings, promptly answered my queries, and was always available to schedule viewings at times convenient for me. His knowledge of the local area was impressive, providing valuable insights about the neighborhood, amenities, and transport links.

Thanks again Louis.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

This was my first experience and time…

This was my first experience and time moving out with not knowing what to expect Louis was very helpful and efficient with making sure we were always updated with everything.
I have been very impressed and happy with moving with move residential

3 February 2025
Unprompted review

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