KMC Legal Reviews 264

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, making complex processes much smoother. Many people highlight the excellent service received, noting the clear communication and supportive guidance provided throughout their interactions. However, some customers experienced significant dissatisfaction with the company's responsiveness and communication, reporting a complete lack of replies to their inquiries. A few other people also felt that the overall efficiency was poor, with crucial information being omitted from reports and issues with title deeds not being identified promptly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism and efficiency of... See more

Response time

Users describe ambiguous interactions with response times. While some customers, like those who worked with... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the clear and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just completed on our sale/purchase with Rachael Fryer and honestly could not have asked for a better Conveyancer to deal with. From start to finish Rachael kept in touch with us, supported us t... See more

Rated 5 out of 5 stars

I found kmc legal via my broker, as a first time buyer I was nervous as I had heard so many horror stories about rubbish lawyers and conveyoncers. Kmc legal have been the most responsive and u... See more

Rated 5 out of 5 stars

We have just completed on our sale and purchase only 9 weeks from offer acceptance. Jo and Suilin were amazing, always available and very responsive! Nothing was ever too much trouble. They sav... See more

Rated 5 out of 5 stars

Joanna Walker/KMC Legal was fantastic start to finish for my purchase. Everything went incredibly smoothly and Joanna always had time to answer any questions or support - which was very much appreciat... See more


Company details

  1. Conveyancer

Written by the company

KMC Legal is an emerging and forward-thinking law firm carrying out property transactions across London, Liverpool, Wales, Cheshire and the North West. Founded by estate agents, KMC Legal specialises in conveyancing services for estate agents and those focused on getting their property transaction completed as soon as possible. Delivering an unparalleled level of service to clients whilst making sure that everyone is kept updated on the progress of the case – Welcome to the future of conveyancing.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

264 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Prompt, efficient service

Dean, Veronica and the team supported the conveyancing in a proactive and timely way ensuring communications were clear and precise.
Following along drawn out mortgage approval process, KMC were a breath of fresh air. Thank you

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and professional service

Suilin and colleagues provided an excellent service, responding to my queries clearly and promptly and providing regular updates. The whole sale process was extremely smooth

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional company

Veronica kept me informed throughout the stress of selling my parents home. She was always available on the phone and email. Credit to herself and the company.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience working with Joanna

We had a great experience working with Joanna during both our sale and purchase, and would highly recommend her.
Due to complications outside of our control, the process took over a year. Throughout, Joanna was patient, professional, and consistently supportive. She kept us well informed, explained everything clearly, and was always available to answer our questions.
Her attention to detail and calm approach made a stressful process much easier, and we’re very grateful for her hard work in getting everything completed.
Thank you again, Joanna!

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Underpinning information missed until the last minute

We instructed this firm for our property purchase because the estate agent recommended using the same solicitors as the seller. The expectation was that this would make the conveyancing process smoother and more efficient. Unfortunately, that was not our experience.

A key issue regarding underpinning was omitted from the final report provided to us shortly before completion. When we queried the matter, we were repeatedly told that the relevant enquiries and responses had already been shared with us. Only after multiple emails and considerable back-and-forth did the solicitor review the report and acknowledge that the enquiries should have been automatically included but were not.

Underpinning is a highly material issue as it directly affects a property’s value, insurability and future resale. Had this been disclosed to us earlier in the process, we may well have reconsidered proceeding with the purchase. Instead, this information surfaced extremely late, after we had already made significant arrangements for the move and were deep into the conveyancing process. At that point we were effectively left with very limited options.

This resulted in unnecessary stress and a large amount of time spent chasing information that should have been clearly presented in the first place.

After completion we raised a formal complaint with the managing director asking for a review of the firm’s procedures to ensure this does not happen to other clients. Five weeks later we have still not received any response.

The transaction did ultimately complete, but the lack of quality control, the need to repeatedly push for basic information, and the complete absence of any response to a formal complaint have been extremely disappointing.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Extremely professional and diligent

Extremely professional and diligent. Our solicitor Saika took our case on after our previous law firm had gone under. She worked tirelessly to ensure the chain of 4 properties kept progressing and we managed to still move into the new house only 3 weeks later than originally planned thanks to her hard work!
Saika is a credit to the company. I would definitely recommend KMC Legal for future endeavours

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Joanna Walker.

Joanna Walker handled our sale and purchase from the beginning to completion, and has been amazing and quite helpful throughout the entire process. I would highly recommend Joanna's services.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Extremely poor communication and unresolved refund

I instructed this firm for a property conveyancing matter as a buyer. I was charged £360 for a “Deed of Variation / List of Variation” related fee, supposedly required by the developer.
However, it later became clear (around mid-November) that this variation was not required at all. The developer had already confirmed there was no need to amend the deed and did not mention any such administrative fee.
Initially, I gave the benefit of the doubt and assumed my solicitor was being cautious and acting in my best interests by following up with the other party. After one or two follow-ups with no response from the other side, I requested that the £360 be refunded first, with the understanding that I would pay again only if the fee genuinely became necessary.
Around late December / early January, I was told that the money would be refunded shortly if the other party did not respond. Since then, I have emailed once a week for an entire month, and not a single email has been answered.
To be clear:
The fee was confirmed as unnecessary back in mid-November
The refund has now been outstanding for over a month (and over two months since it was known to be unnecessary)
The most alarming issue is that there is absolutely no response — not from the acting solicitor, not from general or info email addresses
I have previously contacted the firm via their general email for unrelated matters as well, and experienced the same issue: no replies at all.
Delays can happen, but being completely uncontactable is unacceptable, especially when client money is involved. The overall efficiency and communication are extremely poor. I am leaving this review because I genuinely do not know how else to get a response.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

House sale made easy

A house purchase or sale is always a very stressful experience, but I have to say it was incredibly easy and rewarding with KMC.
I was always kept updated and guided through all the red tape involved.
Would definitely recommend them for your conveyancing needs

16 January 2026
Unprompted review
Rated 5 out of 5 stars

My Flat Sale

I would like to say thank you to KMC, but most of all I would like to say thank you to one of thier colleagues, Megan you were amazing throughout the process of my sale. You helped me understand everything clearly and constantly provided me updates on where my sale was at, you are very good at what you do and a valuable asset to KMC I can't thank you enough for what you've done for me and my family and helped get my sale completed before Christmas, thank you Megan

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Stress free conveyancing

We have just completed on our sale and purchase only 9 weeks from offer acceptance.

Jo and Suilin were amazing, always available and very responsive! Nothing was ever too much trouble.

They saved us weeks on the transaction time, and we are now moved in and ready for Christmas. Thank you, Jo and Suilin!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Dean and his team provide a fantastic service

I found kmc legal via my broker, as a first time buyer I was nervous as I had heard so many horror stories about rubbish lawyers and conveyoncers.

Kmc legal have been the most responsive and up to date partner in the whole process. I had Dean's team working on the property acquisition and they were diligent and quick in answering my questions and reassuring me.

I would highly recommend!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Stress-free, brilliant experience.

Joanna Walker/KMC Legal was fantastic start to finish for my purchase. Everything went incredibly smoothly and Joanna always had time to answer any questions or support - which was very much appreciated by an anxious and clueless first time buyer! Would 100% recommend.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Joanna managed our conveyancing buying…

Joanna managed our conveyancing buying our first home, and she was absolutely fantastic.
Really helpful, so friendly, no question was stupid and we got it over the line in 12 weeks.
Can’t thank Joanna and the team enough

28 November 2025
Unprompted review
Rated 5 out of 5 stars

efficient and professional

We’ve just completed the purchase of our new home, and Joanna Walker from KMC Legal was our conveyancing solicitor. She was fantastic throughout the whole process—very responsive, knowledgeable, and genuinely supportive. Joanna explained everything clearly and made sure we always knew what was happening at each stage. Her professionalism and calm approach gave us great confidence, and the whole transaction went through smoothly. We’re very grateful for her hard work and would happily recommend her and KMC legal to anyone needing conveyancing services !

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service start to finish

Jo and Suilin were excellent throughout the sale. Their communication was clear and quick and they were patient with us as first time buyers. I highly recommend them to anyone.

21 September 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend KMC

I would highly recommend KMC. Joanna was excellent in her professionalism and communication and gave me full confidence things would progress to plan. Guaranteed I will be using them for future property acquisitions and sales.

10 October 2025
Unprompted review

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