Mortgage Call Reviews 92

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making complex processes seem simple and stress-free. The service provided is frequently described as outstanding, with many people highlighting the personalized care and attention received, often going above and beyond expectations. Reviewers are particularly impressed with the prompt response times and clear communication, ensuring they are kept updated and informed throughout their journey. The overall customer service is highly regarded, with consumers appreciating the approachable and supportive nature of the team, which significantly eases the process.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and efficiency... See more

Response time

Users describe positive interactions with response times, consistently noting quick and prompt replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just to say how I would Highley recommed zoe at morgage call ..zoe was very professional through out my application stage of getting my criteria and understanding our needs ..very helpful in explainin... See more

Company replied

Rated 5 out of 5 stars

Zoe has made the entire process stress free and an absolute breeze! no matter what hurdle has popped up along the way, Zoe has dealt with it quickly and clearly has an incredible amount of knowledge a... See more

Rated 5 out of 5 stars

I highly recommend Mortgage Call. Corinne was my broker for 12 years before she retired and Kelly has just taken over. The transition has been seamless and Kelly has provided the same amount of care a... See more

Company replied

Rated 5 out of 5 stars

Zoe was an absolute godsend! Couldn't have done it without her. Unbelievably helpful and invested in getting my case sorted as best as she could. Couldn't ask for a better mortgage advisor! Would give... See more

Company replied


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Income Protection Insurance Company
  4. Insurance Broker

Written by the company

Mortgage Call work from a large list of Mortgage and Insurance Companies. We provide individual tailored free advice creating long-term success and financial progression for you, our client, and the best bit, we don't charge Broker Fees! Whether you are looking to purchase your first home or next property, we can help you get the right mortgage. Our Team of experts can also help you with any available schemes. Maybe you are looking to purchase your first rental property or expand your portfolio? Again we can guide and help you with this. Residential, commercial, multi-units, houses of multiple occupancy or short term finance, for further information please do not hesitate to give us a call. Once you have your mortgage in place, it's crucial to ensure that if the 'worst' was to happen, you are fully protected. This could unfortunately mean death, critical illness, accident or sickness and unemployment - or even if your property is damaged, we have you covered. We can arrange cover for you with the UK's best providers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

92 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

We have used Mortgagecall before and…

We have used Mortgagecall before and knew they were a very professional outfit. This time our agent was Zoe Ciereszko Varga, from start to finish we had no issues, very informative and kept us up to speed every step of the way.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful and supportive.

First time buyer and Zoe was amazing and super helpful all the way through. Always kept me updated and explained everything in detail as we went through the process. Would absolutely recommend.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Zoe has been absolutely fantastic…

Zoe has been absolutely fantastic throughout the whole process. From our first phone call to receiving the mortgage offer, she has kept me updated every step of the way. Thank you for everything you have done and the help you have given me.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Zoe went above and beyond for me :D

Zoe went above and beyond for me. I'm a first time buyer and Zoe helped me every step of the way, and really helped me understand exactly what I needed to do. Thanks again! :D Brilliant service and kept me calm throughout the process

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Really highly recommend Zoe

Really highly recommend Zoe, great insight, make the process stress free and super easy to understand. I was in the process buying my next house and helped me understand all my options. Always responds quick.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Hi highly recommend Louise Phillips…

Hi highly recommend Louise Phillips from Mortgage Call. She was extremely helpful and empathetic. Even though I was experiencing a difficult period, with her extensive knowledge and professionalism she was able to help me.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Sue is wonderful

Sue is fantastic and been a real asset both personally with purchases / remortgages and for my buy to let business.
Always happy to recommend her and the wider team when asked if i know anyone.

12 March 2026
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Luke. Well that is a lovely review! Thank you so much and your feedback is very much appreciated by both myself and Sue. Sue has been with us for many years and always strives to achieve the best for her clients. May I take this opportunity to wish you all the best and once again, thank you for allowing Sue & Mortgage Call to help you with your mortgage needs. Kind Regards, Julie & Sue

Rated 5 out of 5 stars

Kelly at mortgage call was brilliant in…

Kelly at mortgage call was brilliant in helping us sort our mortgage. She was professional, friendly, and kept us informed every step of the way. She made the whole process simple and stress-free. We’d highly recommend her to anyone looking for mortgage advice. Thank you, Kelly!

6 March 2026
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Louise, Thank you so much for taking the time to leave such a lovely 5* review for Kelly. This is very much appreciated and means a lot to both Kelly and Mortgage Call. Kelly always aims to achieve the best for our clients and meet their needs and is a very valued member of the team. May I take this opportunity to wish you all the very best for your future and once again thank you for allowing Kelly and Mortgage Call to help you with your mortgage. Kind Regards, Julie & Kelly

Rated 5 out of 5 stars

We recently used Mortgage Call

We recently used Mortgage Call, specifically Susan, when we moved home. Susan advised us on the best way to move forward when our current deal was ending and found us the deal that suited us best. Susan was quick to reply and dealt with any queries promptly, she even kept looking for us when the mortgage rates dropped so that we could get a better deal. Will definitely use again in the future when it comes to remortgage.

27 February 2026
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi James, thank you so much for taking the time to leave such a lovely 5* review for Susan. It's always appreciated when people take time out of their busy schedules! I feel like I keep hitting the repeat button when I keep saying Susan always tries her hardest to achieve the best results for her clients. May we take this opportunity to wish you every happiness in your new home and thank you very much for allowing Susan & Mortgage Call to help you with this process and we look forward to being of any help in the future. Best Wishes, Julie & Susan

Rated 5 out of 5 stars

Fantastic service

Zoe was absolutely fantastically amazing, from start to finish nothing was to much trouble for her.

Thanks again Zoe

25 February 2026
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Andrew, thank you so much for taking the time to leave a 5* review for Zoe which is very much appreciated.
Zoe always goes over and above to achieve the best for our clients. May we take this opportunity to wish you every happiness in your new home and many thanks for using Mortgage Call. Best Wishes Julie & Zoe

Rated 5 out of 5 stars

Very smooth running experience

Very smooth running experience, Kelly Horton was a great help and always there whenever i had any queries. All this was very new to me as a first time buyer, and she explained everything to me in great detail to help me understand. Thank you!! :)

18 February 2026
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Georgia, Thank you so much for taking the time to leave a 5* review for Kelly. It means such a lot! Kelly always aims to deliver the best for our clients for them to achieve their ultimate goals. May I take this opportunity to thank you for your business and wish you every happiness in your new home. Best Wishes from Julie & Kelly

Rated 5 out of 5 stars

I highly recommend Mortgage Call

I highly recommend Mortgage Call. Corinne was my broker for 12 years before she retired and Kelly has just taken over. The transition has been seamless and Kelly has provided the same amount of care and attention that Corinne always did. I have recommended Corinne so many times over the years and I will continue to do so now that I've met Kelly and my first mortgage transfer has gone through. I always feel very secure and I feel like understand the process well which is all down to the brilliant explanations and very clear paperwork.

10 February 2026
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Charlotte, Thank you so much for taking the time to leave such a lovely 5* review for both Corinne and Kelly. Kelly has worked very closely with Corinne over the last 3 years in preparation for Corinne's retirement and it sounds like she has become her clone always trying to achieve the best for our clients! :)
Can I please take this opportunity to thank you so much for your loyalty to both Corinne and Mortgage Call, and now to Kelly. It means such a lot. It is also very much appreciated for the recommendations that you have passed our way over the last 12 years. Wishing you all the very best from Corinne, Kelly & the Mortgage Call Team

Rated 5 out of 5 stars

Susan has been utterly brilliant

Susan has been utterly brilliant, and we honestly can’t thank her enough for all of her hard work in helping us. We are first-time buyers and Susan has made the whole process seamless, understandable and been so patient.
Thank you Susan - Tom and Alicia.

11 February 2026
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Alicia & Tom... thank you so much for taking the time to leave such a lovely 5* review for Susan, especially when you have just moved house!! Susan is one of our very experienced Mortgage Brokers and has been with us for many years. She prides herself on achieving the best for our clients and always tries to deliver over and above. May we take this opportunity to wish you every happiness in your new home and thank you for using Mortgage Call to help you! Best Wishes Julie & Susan

Rated 5 out of 5 stars

Highly recommend

Louise was amazing! So kind, helpful & informative! Nothing was too much to ask. We were first time buyer with no idea what we needed to do or where to start. She is a credit to herself and the company, would highly recommend her to anyone looking for mortgage advice!
Thank you very much.

4 February 2026
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Kira, Thank you so much for leaving such a lovely 5* review for Louise. As you kindly say, Louise is a credit to Mortgage Call and I am very proud to have her as one of our long standing Mortgage Brokers. As with all our Brokers, Louise always goes above and beyond to provide the best for her clients. May we take this opportunity to wish you all the very best and wish you every happiness in your new home. Best Wishes Julie & Louise

Rated 5 out of 5 stars

Zoe is our Mortgage advisor

Zoe is our Mortgage advisor. We have used this service for the first time.She has been really helpful and quick in responding to all our queries. She has to do re-do mortgage few times to go for lower rates. She is very cooperative.

10 December 2025
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Pooja, thank you so much for taking the time to leave a 5* review. Zoe always goes the extra mile to deliver the best for her clients and makes herself available as best she can. Can I please take this opportunity to thank you for using Mortgage Call and wish you all the very best. Kind Regards, Julie & Zoe

Rated 5 out of 5 stars

Second time we have used Louise from…

Second time we have used Louise from Mortgage Call. Extremely helpful and guided us through the process easily. Even came back to us twice and suggested a lower interest rate. Glad I know she will be contacting me in 5 years for our next review. 100% recommend

1 December 2025
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Kim, Thank you so much for taking the time to leave a lovely 5* review for Louise. It is very much appreciated. I am proud to say that Louise has been with us for many years and always goes above and beyond to achieve the best for her clients. We look forward to helping you again in the future! Best Wishes Julie & Louise.

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