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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the products received, often finding them not as advertised, of poor quality, or ineffective. Issues with order fulfillment were also prevalent, with many reporting delays, unreceived items, or incorrect deliveries. Furthermore, a common complaint was the lack of responsiveness from customer service, with emails going unanswered or only receiving automated replies. However, some customers also noted positive experiences with customer service, highlighting instances of quick, helpful, and polite responses that effectively resolved their issues. A few other people also felt that their orders arrived quickly and easily, and they were pleased with the product and the service provided.

What people talk about most

Product

People report negative experiences with product quality and accuracy. Many consumers received items that were... See more

Order

Customers consistently express significant dissatisfaction with their orders. Many report not receiving their... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a lack of response to... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many reviewers report that their... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the excellent communication,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Unfortunately not a good experience, The product was not as advertised, nor did it perform as stated.: Wait times seemed excessive. Resolution of grievance was barely acceptable but was conducted.... See more

Company replied

Rated 2 out of 5 stars

I bought a bathroom cleaning product, advertised as foamy and magic, but I received a detergent that is not foamy, barely cleans, and definitely not magic! Contacted support and after 3 days waiting... See more

Rated 2 out of 5 stars

I have ordered AI glasses with camera and I got AI glasses with poor quality and no camera very disapointed about the false advertising got a partial refund but still had the chance to have a reply... See more

Company replied

Rated 2 out of 5 stars

No communication once I ordered the magnetic lights. Contacted support twice to see if my lights were shipped but got no response. I thought it was a scam but they ended up arriving about 3 weeks af... See more


2.3

Poor

TrustScore 2.5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 19% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Cheap product, delayed shipping, no instructions

24-Day Elf kit finally came, but not as described. Shipping from China, which took a full month. Each day has a card that says flip over for instructions, but the cards did not include any instructions. They would just say something like "rock these hats" or "snowflakes." Says there is a 30 day money back guarantee, but no response from company when inquiring due to missing instructions.

26 November 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. I bought 3 advent calendars for my kids and they are crap. The items inside are not as advertised and the quality from dollar store. I paid $35 each for this crap.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT SHOP!!!!!!

DO NOT SHOP!!!!!!! DO NOT BUY!!!!!!SCAM SCAM SCAM!!!!!!I absolutely wish I could give a lower star rating. This company is absolutely horrible. And I would recommend never purchasing anything from them. I never received my order and it says that it has been delivered over 2 weeks ago from the notes of all the other reviews. I wish I would have definitely read this beforehand because this company is complete s*** do not buy

1 November 2024
Unprompted review
Rated 1 out of 5 stars

ZERO

ZERO! TERRIBLE COMPANY!
I ORDERED A FITTED XMAS DOOR COVER. I RECIEVED A CLOTH POSTER OF VERY CHEAP QUALITY! I HOPE PEOPLE READ REVIEWS BEFORE ORDERING. TERRIBLE TERRIBLE TERRIBLE!
MOONYCOZY IS A RIP OFF. THIS COMPANY IS STEALING FROM PEOPLE AND SHOULD BE STOPPED. I WILL PUT THE SAME REVIEW ON ALLLLL PLATFORMS!!!!!

15 November 2024
Unprompted review
Rated 1 out of 5 stars

Gnome advent calendars are about a quarter size of the ad

I ordered 2 sets of the gnome advent calendar offer (halloween, new christmas and classic christmas). I had then shipped to my sister's house in the next state. It took almost a month, and when they arrived, they were about a quarter of the size of the video ad i purchased from. Once i saw the pictures, i sent an email with my complaint. I had an answer the next day. They offered to refund me 50% ($105) and said to keep them rather than paying to ship them back and get a full refund. I agreed and was told i would see the refund in 3 to 5 days. It is pending in my account this morning. Mynyounger neice and great neice and nephew are enjoying them so I am ok with their solution. Don't think i would ever purchase from them again though.

13 November 2024
Unprompted review
Rated 1 out of 5 stars

I finally received the two birds that…

I finally received the two birds that you advertised that do not even sound like birds and do not fly. I could not reach customer service for help. I wanted to cancel this I spent $36 on two raggedy looking birds. Very unhappy with this purchase. I would not go back to you again as you never responded when I emailed you four times. I will be telling my friends who wanted to buy this for their cats not to buy it it's a waste of money. I would like my refund of $36 please

6 November 2024
Unprompted review
Rated 1 out of 5 stars

Zero stars

Zero stars! Don't order! It's a bait and switch operation for the Gnome Advent calendars. Do NOT order from this company! I have sent emails which have all been ignored. I see they also sell on Amazon so I will be contacting them to report this company doing business as LilyRyhme. I wouldn't be surprised if Moonycozy probably sells under other different names as well.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Gnome advent calendar money taken but never received

I ordered an October and they took the money out October 14th a gnome advent calendar here it is October 30th and have not received it yet all phone numbers that I tried to reach I disconnected or just get a fast busy signal. I sent an email and have not heard back. Please do not send your money or your orders to this company unless you just want to donate to the cause.

14 October 2024
Unprompted review
Rated 1 out of 5 stars

Wrong poor quality product

I ordered 3 special diaries, but was sent 3 completely different books of low quality. No response was received when I sent an email to complain. DO NOT TRUST THIS SELLER. Since then I have found many reviews that warn AGAINST this company.

10 October 2024
Unprompted review
Show reviews in all languages. (185 reviews)

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