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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the products received, often finding them not as advertised, of poor quality, or ineffective. Issues with order fulfillment were also prevalent, with many reporting delays, unreceived items, or incorrect deliveries. Furthermore, a common complaint was the lack of responsiveness from customer service, with emails going unanswered or only receiving automated replies. However, some customers also noted positive experiences with customer service, highlighting instances of quick, helpful, and polite responses that effectively resolved their issues. A few other people also felt that their orders arrived quickly and easily, and they were pleased with the product and the service provided.

What people talk about most

Product

People report negative experiences with product quality and accuracy. Many consumers received items that were... See more

Order

Customers consistently express significant dissatisfaction with their orders. Many report not receiving their... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a lack of response to... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many reviewers report that their... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the excellent communication,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Unfortunately not a good experience, The product was not as advertised, nor did it perform as stated.: Wait times seemed excessive. Resolution of grievance was barely acceptable but was conducted.... See more

Company replied

Rated 2 out of 5 stars

I bought a bathroom cleaning product, advertised as foamy and magic, but I received a detergent that is not foamy, barely cleans, and definitely not magic! Contacted support and after 3 days waiting... See more

Rated 2 out of 5 stars

I have ordered AI glasses with camera and I got AI glasses with poor quality and no camera very disapointed about the false advertising got a partial refund but still had the chance to have a reply... See more

Company replied

Rated 2 out of 5 stars

No communication once I ordered the magnetic lights. Contacted support twice to see if my lights were shipped but got no response. I thought it was a scam but they ended up arriving about 3 weeks af... See more


2.3

Poor

TrustScore 2.5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 19% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If there were negative stars for review…

If there were negative stars for review I would use those. Worst company ever I have emailed them 25 times about a return and nobody will respond to me. The product they sent me was probably from the dollar store and they charged me $40 do not buy anything from this company all their stuff is garbage!!!!

8 January 2025
Unprompted review
Rated 1 out of 5 stars

Order the birds for my cat and never…

Order the birds for my cat and never received it even though the tracking number given to me claimed that t was delivered to an unknown mailbox in my town. Well it certainly was not my mailbox. It was not clear who the shipper was but it could be implied by the tracking messages that it could have been the Postal Serviced. I have not been able to get any response from the company through it many names. And when try to visit the company listed in my credit card, I could not because my security system tagged it a malicious. DO NOT BUY ANYTHING

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Total scam!!

Total scam!!! The birds I purchased did not fly. I ordered a green rolling ball got a red one and somehow was charged for another set of 3 which I never received. I have sent countless emails with no response. Don't buy from them..

30 January 2025
Unprompted review
Rated 1 out of 5 stars

I just received my chirping birds and…

I just received my chirping birds and am really disappointed to see that they don’t fly at all. Just lay there and chirp with long intervals ..a total scam. No way toget in contact with them to help get my.order fixed either.Charged me twice the price too! SCAM DONT BUY FROM THESE PEOPLE OR GIFTSPOCKET!

17 January 2025
Unprompted review
Rated 1 out of 5 stars

This is a scammer. Do Not Do Business with this “company.” I was unable to find a website for Moonycozy so I have have no idea how they got my debit card & was able to charge my card!

This is a scammer! I have had absolutely no business transactions with this company. I have never heard of this company before my debit card was fraudulently $11.98 on 1/7/2025. Pelican State credit union informed me of the charge & requested my input as to the validity of the charge. I informed Pelican State that this was undoubtedly a fraudulent charge; however Pelican State replied that they couldn’t handle it as a “fraudulent charge” because Moonycozy had already been paid. Pelican State informed me to file a dispute with the VISA department that issued my debit card. I did not order anything from this Moonycozy & I did not receive anything from this company. DO NOT do business with this SCAMMER!!!

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Not as advertised

Not as advertised. This is a total scam. We purchased an advent calendar and the first few pieces were cute then afterwords were cheap shrinky dink plastic cut outs.

19 December 2024
Unprompted review
Rated 1 out of 5 stars

SOOO PATHETIC AND CHEAP

I bought a FUNKO Nightmare Before Christmas advent calendar from these people. THEY ARE SOOO TERRIBLE!!!! They were definitely not from FUNKO. Total lies!!! DO NOT BUY!!!!

14 December 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE MOONCOZY COMPLETE SCAMMERS

DO NOT WASTE YOUR MONEY ON ANY PRODUCTS FROM THIS MERCHANT!! TOTAL RIP OFF SCAMMERS!!! GODZILLA ADVENT CALENDER Cheap pieces of acrylic I could make on my Cricut machine at home. Had to open the entire thing as the acrylic pieces had slid down into other dates. Very disappointing considering what we paid for it ($70 AUSTRALIAN dollars). Then don't have the decency to REFUND for the rubbish they do send. Also disappointed that AFTERPAY allowed them to use their service.

10 December 2024
Unprompted review
Rated 1 out of 5 stars

BE AWARE BLOODY AWARE

Well its taken 67 years but i got scams by these low lifes. Christmas prettys for my Grandchildren gone money gone.
BEWARE BLOODY AWARE.
Merry Christmas to all in this sad list.

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy

Not at all what I expected. There are no instructions. In my kit one day was completely missing. No response from customer service. The elf activities are very primitive, and some are unclear on what you are supposed to do. For example for Day 7 all it says is ‘treasure hunt’ and included plastic coin, a tiny button and strange flat bear. How am I supposed to stage that as a treasure hunt? Ridiculous.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. This "company," if indeed it really is a company survives on theft. Put simply, they take your money, for items they may or may not manufacture, and never produce the product they have promised. They knowingly commit fraud and rob people every day. The internet is without accountability when it comes to dishonest merchants. I ordered a gnome advent calendar for my sister for Christmas, back in September. When it hadn't arrived in a month I started emailing the company. They always replied promptly with assurances that they were behind in orders due to the popularity of the item, but it would be delivered shortly. All lies. DO NOT ORDER ANYTHING FROM THIS COMPANY!

5 December 2024
Unprompted review

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