Moneyfarm Reviews 6,465

Enjoyed using their Stocks and Shares ISA, easy to set up and choose investment options

Very good experience thus far. Making a decent return on investment and communication from Moneyfarm is clear and concise

I requested cancelling my SIPP since 02/02/2026 by email, phone, chat. I keep getting told migration is in place so can’t do much. I do not even get updates. How long does migration take I have been told it’s 20 days process. This is ridiculous

Me and my late husband been with Moneyfarm since 2017 they are very accommodating and very helpful. 6yrs ago my husband passed away, Ms. Jasmine Sunga one of the staff was so accommodating all throughout the process of claiming bereavement.

Moneyfarm easy to contact the staff, communication is brilliant, easy to access thru app, they will keep inform you about then status and changes on the market value.
and very friendly approach. I am satisfied with Moneyfarm.

Excellent returns and site is easy to use.

MoneyFarm have failed to transfer my pension as requested on the 1st December due to some 'technical failure'. I requested the transfer as Moneyfarm Pension scheme, with Embark, is moving to the MFM Pension scheme, with Quai Investment Services Ltd (QISL). I am now being told that there is nothing they can do until after their internal transfer and with no date in sight.

A pension transfer you would imagine would be a basic task for a pension provider which raises serious questions about their processes and capabilities. I will stay well away if I ever get my money out. Appalling practices.

Good returns, range of investments and excellent communication.

Good transparent process

I have easy access to view my earnings. I have confidence that my money will grow in the long term.

The good: The website is a comprehensive information source for checking up on performance, but perhaps it's become slower recently due to trying to pack even more in. They are easy to deal with and very responsive to comments (so I expect to be grilled after this).
The not-so-good: I've been a customer for almost a decade and feel qualified to comment on the 'time in the market vs timing the market' argument. In my experience, Money Farm has not been a particularly astute manager when it comes to market movements and my net returns (on upper-middling risk profile) have probably been the same as I would have obtained from risk-free cash savings, but accompanied by much anxiety. They want investors to hand over money and forget about it and I'm not like that. In fairness, all investment managers are probably the same in that respect - we ordinary folk are just milch cows for their fee income - it's just an occupational hazard of being a plebeian investor. If you are truly wealthy, you use wealth managers and pay accordingly. If you invest at the Money Fram level, it costs less and you should expect less in return.
In summary - OK if you can relax and put your trust in them, but don't expect miracles.

Great investing platform. Offering competitive rates and customer service is excellent.

I have been investing with Moneyfarm for 2 years and I am very happy with the performance. Moneyfarm is easy to get in contact with on any working day for advise. They also keep you well informed on changes to the market and future out look. There app is very easy to use and you can clearly see any changes etc to where your money is invested. I would highly recommend Moneyfarm to anyone wishing to invest.

The right amount of information/attention for me, attentive and responsive without being cloying, and I’m happy with the returns I’ve seen over the last 5 years.

Even though they have your money they do not produce figures on time and are slow in responses and I will be surprised if they hit advertised figures. Low returns are blames on the markets ? I thought you were the experts.. ?
I would look elsewhere if you want a good service. I have a case number 00630559 I have tried ringing you before ... no answer for over 10 minutes....

First class customer service & easy to use app. Highly recommend Money Farm as a investment provider

The agent Mike was absolutely great and very helpfull thank you very much.

Have been with Moneyfarm for several years and although like all platforms your money can fluctuate while ultimately giving very good returns, I have always found them excellent to deal with if indeed you have any questions etc. I particularly like their Liquidity Plus product as it is nice to have a steady % especially in a short term pot you may be drawing from.