Scalable Capital Reviews 6,178

Months passed while I believed I was profiting legitimately from an authentic site, leading to the eventual discovery of a $119,750 loss to an elaborate scam. The fraud involved fake dashboards and eloquent messaging to win my trust. When everything went offline, I feared irreversible loss — but I̳n̳t̳e̳g̳r̳i̳t̳y̳S̳h̳i̳e̳l̳d̳s̳ ensured the complete return of every dollar.

Scalable overcharged me withholding tax in November 2025 and they still haven't resolved the issue even after 6 months of emails and calls. Their customer support is completely useless. If you ever need any help with your account you will be on 100% your own. This company is not serious about protecting your money. If you really care about your assets go with a legitimate established broker.

Edit: HILARIOUS that Scalable replied below and said "there may unfortunately be delays in processing inquiries at the moment" because my request started in NOVEMBER 2025. Thanks for helping to slam the point home how USELESS Scalable customer service is.

I have the app for four years, but about 4 months now, every time i try to go into it, I can't it still hanging around, without showing any data, I used to uninstall theapp and install it again, and it works, but next day same thing and should be un/install again, but tilm when, I start thinking to leave the broker.

open , instructive, client oriented.

My money is in a good place, I fully trust this app and I’m happy to be investing with them.

Scalable is very simple to use. It gives me what I need to run an automatic investment plan.

Great app. User-friendly.

Very nice app. Easy and clear to handle

Overall satisfying experience and easy to use. Only two things that would help improve further:
1. Joint Accounts- I really wish Scalable Capital would hurry up and implement this. Maintaining two accounts between spouses is annoying
2. Although the new Tagesgeld account is great- not being integrated to the normal account means I have to manually transfer money from one to the other before my Sparplan and get the timing right so it doesn't try to pull the money from my bank account

Super easy to setup an account and trade. The 2,5 Interest for the overnight account with monthly payments is a plus. They keep up to date with the latest interest of their clients and provide informative videos on youtube.

The UI is sadly quite unintuitive, i havent found a way of removing the overview of the "top products" or Cryptocurrency section, im interested in neither and do my own research before i invest in anything, therefore having these products take up 2/3rds of my screen is more than annoying.

Insight into some of the transaction details is also not as easy, while i appreciate seeing the course, its not really visible from a glance at what value i purchased and how much up/down percentage im currently at vs. the purchase value.

Similarly having to pay an extra fee to transmit money from my normal bank account with a 3 day wait period is almost making me want to switch back to my original Bank Account.

Scalable offers good value with the Tagesgeld 2,5% and 2% on the depot itself, but you really need to improve your UI for better visibility and easier management if you want to get more "casual" investors instead of "Crypto-Bro's"

Interface is reall easy and the costs are low. The tax statement helps a lot during tax claim process. The black background looks amazing and the prime costs is really good value for setting as many alerts you want! Insights are also good but obviously one should do their own analysis.

I had an easy onboarding process, and the identification process was very smooth without any delays. It was done very professionally. Presently I have had no challenges even when trying to start up

Scalable is very easy and transparent to use. The app is intuitive, and the overall experience has been smooth.
The only downside is that I used my friend’s referral link when signing up, but in the end neither of us received the referral benefit. That was a bit disappointing, as the referral process did not seem as clear or reliable as the rest of the app.

Intuitive UI, very easy to learn and use. Prime products are awesome. The only problem I have is that sometimes it hangs on the first load after the login. In those cases, I had to close the app and launch it again.

Really good and easy friendly use platform for all my investments. I really recommend Scalable to be use as the main platform.

The tax report was provided very late (one week before the tax office's deadline), and communication about it was poor (with no commitment to a specific date to provide clarity).

This caused stress about filing my taxes in time for the tax office's deadline.

In the Netherlands, taxes can be filed from March 1st until May 1st. This year's Scalable Capital tax report was provided to me on April 24th, leaving me with just one week to file my taxes.

I contacted support several times about this matter, but they were unable to provide clarity on when Scalable Capital would issue the tax report.

Last year, Scalable Capital's tax report was also provided late on April 14th. Which left me with just two weeks to file my taxes.

This appears to be a recurring problem and has seriously made me consider leaving Scalable Capital for another broker that can provide the tax report in February or March, so I have enough time to file my taxes. This, even though the general Scalable Capital experience is good.

I sincerely hope you take this feedback constructively and improve your tax report process. A third time would be too much and would force me to go elsewhere.

I have met all requirements to open an account but my application was still rejected. I suspect this is based on nationality/ citizenship. I have permanent German residence permit and been living in Germany since 6+ years. Please provide an explanation

An effective broker app for ETFs with enough native instruments that yield decent returns. It supports monthly savings plans. On the downside, customer support is slow, and the app UX is not ideal. The recent migration away from Baader Bank AG was a confusing process, despite sufficient communication from Scalable.

Works as advertised, I started my investing journey with Scalable and its been good.