Anna P rescued me and followed through with her promise to rectify what was a pending disaster. Anna communicated her intentions, kept me up to speed and notified me of her up and coming a/l giving... See more
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Review summary
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Very happy with my investment within MF but a few years ago we appointed a local financial advisor to help guide us through investments and trusts and the like. We are extremely happy with the advice... See more
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I enjoy the regular financial blogs. Offered regular contact with a personal advisor. Regular review and movement of portfolio to keep investment in risk parameters. A bit disappointed that cash ISA h... See more
Company replied
Hi i opened an account with revolute and have not yet received the £20 I did use the link in your news ketter Thank margaret Letham
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Company details
About Moneyfarm
Written by the company
Moneyfarm is a digital wealth manager that supports you with expert-managed portfolios and DIY investing options. Whether through ISAs, pensions or general investment accounts, our platform adapts to your goals. By combining smart technology with human insight, we make it simple to grow and protect your wealth—with confidence and peace of mind.
Moneyfarm è la piattaforma di investimento digitale che rende gli investimenti semplici, accessibili e adatti alle tue esigenze. Ti affianchiamo con soluzioni personalizzate: dai portafogli gestiti al conto titoli, ai piani pensione e assicurativi. Coniugando tecnologia avanzata e supporto umano, ti guidiamo in ogni momento, per aiutarti a costruire un futuro sereno per te e la tua famiglia.
Contact info
90-92 Pentonville Rd, London, N1 9HS, London, United Kingdom
- 0203 745 6990
- support@moneyfarm.com
- moneyfarm.com
4.1
Great
7K reviews
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Consistent growth of my funds and…
Consistent growth of my funds and excellent communication and guidance
2 May 2026
Reply from Moneyfarm
We are so glad to hear about your positive experience and consistent growth. Thank you for your kind words!
DO NOT TRUST THIS COMPANY
It appears this company does not like giving you your money back.
My experiece is typical of the numerous complaints on Trustpilot of deliberately delaying payments by failing to action transfers out for many weeks and ignoring requests for updates.
After 3 weeks delay and 2 ignored emails asking for an update I telephoned and quickly realised they had NOT DONE ANYTHING DURING THAT TIME. Like other reviewers I was quoted ''15 working days'' which they interpreted as time in which they needed to do NOTHING and once elapsed they would look at raising a request to start the process of recoveing the investments ''as soon as possible'' which was interpreted as at least a week or two.
I have transferred to numerous ISA providers in the past and the process is always quickly concluded in a matter of days.
Moneyfarm clearly has a Company policy of deliberate obscuration, delaying, lying and misleading its customers.
XXXXX Note to Moneyfarm Team XXXXX
Please do not reply with your usual smug response ''This is not the standard of service we expect to provide'' as the many dozens of 1 star reviews on this page prove otherwise that as in my case it is not poor service but NO SERVICE! This is intentional.
Start to do the decent thing and treat your customers with some respect.
1 May 2026
Unprompted review
Reply from Moneyfarm
Good morning Mr Sinclair - firstly thank you for leaving a review. My name is Jason Chapman, I am the Chief Commercial Officer at Moneyfarm. No smug response. No poor excuses. We need to be better. I am fully aware of the current high volumes of calls and requests and our ability to respond in a timely manner. Clearly, this is not our intent to cause you or any customer undu dealys or frustrations. Please email trustpilot@moneyfarm.com and your request/questions and we can discuss your account privately.
Great app, but fees are too high
The app is great and well designed, and the team are friendly and offer good customer service.... but their fees are so high. I wouldn't bother buying stocks through them, unless you are investing loads. The transaction fees are so high (£3.95 to buy, £3.95 to sell!!). For stocks, use Freetrade. For Stocks & Shares, pensions, GIA, I'd recommend Vanguard. I had a great start with Moneyfarm, but after a few years of a stagnating UK economy, nearly all my returns were used to pay their management fees, which is why I did the switch.
1 May 2026
Unprompted review
Reply from Moneyfarm
We appreciate your detailed feedback regarding your experience with our app and services. We understand your concerns about the transaction fees and how they impacted your returns, especially with the stagnating economy. We are always reviewing our fee structure to ensure we remain competitive and provide value.
Regards
Moneyfarm team
Problems with Transferring to Another Provider
I set up two managed ISA's with MoneyFarm, for myself and also my wife. Over the year since the initial investment, the performance of the two ISA's has been significantly worse than the performance of other ISA's. We decided to change to another firm, by transferring the ISA. This process has been like drawing teeth, and has been going on for over two months, with MoneyFarm being chippy and unhelpful when I complained. They will also not give a definite transfer date - also unhelpful.
*********
I have read the response, which is more salad speak I am afraid. Why do I need to contact MoneyFarm, when the valid request for transfer is coming through the organisation that the ISA is being transferred to?
I see no reason for the delay in transfer - I have authorised it, the new organisation has validly requested it, but still no transfer or transfer date.
Next stage will be financial ombudsman - so unnecessary.......
***************
Finally obtained OUR money from this organsaition.
Customer service very chippy and nothing is ever their fault. Any valid criticism, is strenuously denied by them, and nothing proactively was done until I threatened to escalate the complaint.
It was a costly decision when we invested with this organisation, .........
30 April 2026
Unprompted review
Reply from Moneyfarm
Hi Byron,
Thank you for taking the time to share your feedback, and I’m sorry to hear about the frustration you’ve experienced with the transfer process for both ISAs.
We understand how important it is for transfers to another provider to be handled smoothly and with clear communication, and it’s disappointing to hear that this has not been your experience. We also regret that you feel our responses have not been as helpful as they should have been.
We would really like the opportunity to look into this further and help bring this to a resolution for you. If you’re willing, please contact us at trustpilot@moneyfarm.com, where we will review your case in detail.
Alternatively, you can also reach our Customer Service Team on 0800 433 4574 or via support@moneyfarm.com, and they will be able to assist you or direct your case appropriately.
Thank you again for your feedback, we appreciate the opportunity to address this properly and improve your experience going forward.
Kind regards,
Moneyfarm Team
Very slow responding to my previous…
Very slow responding to my previous manager for a transfer request. Now I would like to transfer away some of my S&S ISA, but I can't find a reference/account number to give to the new manager.
29 April 2026
Unprompted review
Reply from Moneyfarm
We are sorry to hear about the difficulties you experienced with your transfer request and locating your account number. We are committed to improving our response times and ensuring all necessary information is readily available. Please contact us directly @ trustpilot@moneyfarm.com so we can assist you in finding your reference/account number and facilitate your S&S ISA transfer.
Regards
Moneyfarm team
Moneyfarm is a great tool for my…
Moneyfarm is a great tool for my investments. I use it with my investment ISA. I like very much the market reports they produce.
28 April 2026
Reply from Moneyfarm
We're so happy to hear you find our platform a great tool for your investments and enjoy our market reports! Thank you for your positive feedback.
Marie Mchutchison
Marie Mchutchison
I have been trying since end of January to cash in my pension. Called and emailed almost every week…..still waiting on the forms to be sent out.
28 April 2026
Unprompted review
Reply from Moneyfarm
Dear Marie,
Thank you for your message, and I’m very sorry for the ongoing delays you’ve experienced in trying to access your pension. This is not the standard of service we expect to provide, and I appreciate how frustrating this situation must be, especially given the time you’ve already spent following up.
I can see that one of my colleagues has recently sent you the relevant forms to progress your request. Should you require any further assistance please contact our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we’d be happy to assist you.
Thank you for your patience, and again, I apologise for the inconvenience caused.
Kind regards,
Moneyfarm Team
I have been trying to transfer for months
I have been trying to transfer money (a pension) out of Moneyfarm for almost two months - no response from them, no way to contact them. They ignore email, chat messages, all of it.
I am concerned now there may be a real problem at this company. I will be contacting the regulator today.
28 April 2026
Unprompted review
Reply from Moneyfarm
Hi there,
Thank you for your message, and I’m very sorry for the service you have received. This is not the standard of service we expect to provide to our customers.
We’d really like to look into this for you as a priority. If you’re happy to do so, please send your contact details (such as your full name or the email address linked to your account) to Trustpilot@moneyfarm.com and I’ll personally ensure this is investigated as quickly as possible.
Alternatively, please feel free to reach out to our Customer Service Team on 0800 433 4574.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Kind regards,
Moneyfarm Team
Take forever to let you have YOUR money
Requested a transfer out of cash Isa on the 1st of April, still waiting! Supposed to take up to 15 working days. Well that time has passed! Ignored requests from new isa provider Contacted Moneyfarm on the 21st of April for update and was told would be processed “as soon as possible” requested a specific date for completion of transfer on the 22nd of April and was told on the same day they were actioning the transfer and to allow 3-4 day for the funds to reach the provider. Guess what still waiting and now stopped earning interest altogether. Forgive me if I am wrong but aren’t bank transfers instant? Never had a problem with transferring Isa’s to or from other providers. Quick enough to transfer the money in but try a get your money out that’s another matter. Will never use again or recommend to anyone.
27 April 2026
Unprompted review
Reply from Moneyfarm
Hi Sue,
Thank you for your message, and I’m very sorry for the delay and the frustration this has caused you. This is not the standard of service we expect to provide, particularly where customers are waiting on access to their funds.
To clarify, ISA transfers are not processed as instant bank transfers. They are handled between providers and can take longer than standard payment transfers. That said, the timeframe you’ve experienced is clearly not what we would aim for, and I’m sorry this has impacted you.
We would like to urgently look into the status of your transfer and ensure it is progressed as quickly as possible.
Please could you contact our Customer Service Team on 0800 433 4574, or via trustpilot@moneyfarm.com, so we can provide you with a clear update.
Thank you for your patience, and again, I apologise for the inconvenience caused.
Kind regards,
Moneyfarm Team
I had difficulty with website
I had difficulty with website. I couldn't find information to carry out a request. Couldn't get a drop-down list of options. Chatline also difficult to use as it was overlaid on the page and I couldn't erase it.
Had to phone customer services and finally got help quickly and issue was resolved, although made two phone calls before having success with my request. Very time consuming. Customer service agents were however helpful.
Had to phone Money Farm
27 April 2026
Reply from Moneyfarm
We appreciate you sharing your experience. We are truly sorry to hear about the difficulties you encountered with our website and chatline. We are actively working to improve these areas for a smoother user experience. It's good to know our customer service agents were helpful, and we regret the time it took to resolve your issue. Your feedback is valuable as we strive to enhance our services.
Regards
Moneyfarm team
Professional investment Advice
Inciteful explanations of what factors are affecting our economy during very troubled times. Very good and timely updates when they re-balance your portfolio.
27 April 2026
Reply from Moneyfarm
We're so glad to hear our explanations and timely updates are helpful during these economic times. We appreciate your positive feedback!
Cash ISA with eToro
Me and my husband transferred our existing Cash ISAs to eToro Moneyfarm's account. Inspite of us filling 2 separate forms, the entire ISA balance was transferred to my account. I called them several times, but there is no direct access to the cash ISA team. The receptionist just takes the details and passes on the message. The cash ISA team does not call back. They don't even have a formal complaints process. This is pathetic and very bad customer service. As soon as I'm able to sort out this issue, I plan to take my money out as I'm not confident about this company.
20 April 2026
Unprompted review
Reply from Moneyfarm
Hi Kinjal,
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience.
We understand how concerning this situation must be, particularly regarding the transfer of your Cash ISAs and the difficulties you’ve faced in getting a response. This is not the level of service we aim to provide.
We can confirm that your complaint has been received and has been escalated to our Complaints Team, who are now actively reviewing your case. They will be in touch as soon as possible to investigate this matter thoroughly and work towards a resolution.
We appreciate your patience while this is being looked into, and we’re committed to addressing your concerns.
Should you have any further questions or If you would still like us to look into this further, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com.
Kind regards,
Moneyfarm Team
Caution - Cash ISA - transfer (out) is complex
I've been with MoneyFarm for over a year, and i was very happy with my stocks and shares ISA investment, and it certainly appears to be developing well.
However i made the error of thinking that moving my cash ISA to them was a good idea.
Unaware that the advertised rate was not applicable to me because i had an account open with them already, so when i moved money in i found i was getting 0.007% less than i expected.
So the long trawl of trying to get my money out...Because MoneyFarm is NOT a bank then you'll not have an associated account number & sort code. So for me to transfer my cash ISA to another provider then (provider 1) i need to visit a branch, fill out forms, and have that actioned, or (provider 2) have forms sent to me, fill them out, post them back.
It's really easy to transfer you cash ISA in, but a royal pain in the bahookie to get your cash ISA out!
Exercise caution if this is a step that you're taking.
27 April 2026
Unprompted review
Reply from Moneyfarm
We appreciate you sharing your detailed feedback regarding your experience with our cash ISA. We understand your frustration with the interest rate not meeting your expectations and the difficulties you encountered when trying to transfer your funds to another provider. We are actively reviewing our processes to make transfers smoother for our customers.
Regards
Moneyfarm team
would rate zero if i could
would rate zero if i could, impossible to get hold of, £16,000 and £500 just disappeared into thin air and nobody responds, with the FCA now.
2 April 2026
Unprompted review
Reply from Moneyfarm
Hi Darren,
We’re very sorry to hear about your experience and the concerns you’ve raised regarding your account and ability to contact us. We understand how worrying this situation must feel, particularly where you feel unsure about the status of your funds.
We can also confirm that our team has been in contact with you and has requested a bank statement as part of the standard verification checks.These checks are part of our regulatory obligations under FCA requirements and are in place to help protect customers.
We appreciate your frustration regarding communication and delays, and we’re sorry for any inconvenience this has caused.
Should you have any further questions or If you would still like us to look into this further, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will prioritise assisting you.
Kind regards,
Moneyfarm Team
Reply from Moneyfarm
Hi Aidy,
Thank you for your feedback.
We’re delighted to hear that you’re enjoying the platform and that you’ve had a positive experience with our Customer Service Team.
We really appreciate your support and kind words.
If you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we will be happy to assist you.
Kind regards,
Moneyfarm Team
Reply from Moneyfarm
We appreciate your positive feedback and are glad to hear this.
It's impossible to get hold of someone
It's impossible to get hold of someone, occasionally they'll reply to an email. I tried to increase my payment but they said I had to cancel the DD and create a new one - I'm unable to do that as DD as set up by the supplier! I decided to take my money out and can't get them to answer me. I don't trust them and I would never recommend or use them.
24 April 2026
Unprompted review
Reply from Moneyfarm
Hi Karen,
Thank you for taking the time to share your review.
We’re sorry to hear about your experience and that you’ve had difficulty getting in touch with us and progressing your request. We understand how frustrating this can be, particularly when you’re trying to make changes to your payments or withdraw your funds.
We also appreciate your concerns regarding the direct debit process. In some cases, changes do need to be made by cancelling and re-setting instructions depending on how the mandate was originally set up, and we’re sorry if this was not clearly explained to you.
We can see that you’ve been in contact with our Customer Service Team, and that one of our team members has responded to your query and is currently looking into it.
We understand that delays in responses can impact your confidence, and we’re sorry that this has been your experience.
Should you have any further questions or If you would still like us to look into this further, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will prioritise assisting you.
Kind regards,
Moneyfarm Team
Reply from Moneyfarm
Hi,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you’re happy with the service and your experience with our platform. Your feedback is greatly appreciated and will be shared with the team.
If there’s anything we can help with, please don’t hesitate to get in touch with our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we’d be happy to assist you.
Kind regards,
Moneyfarm Team
Olivia and all the liars.
Happy to have your money, but when it comes to transferring to another provider they are useless. Promised in an email to expedite the transfer as a matter or urgency and now told could take another week. This has been a horrendous experience 😕. Since the response from Moneyfarm below another week passed and still no transfer. Olivia the manager who doesn't speak to customers because she is far too important to deal with people keeping her in a job. Stop your BS and deal with the issue. I've missed my 28 day window to transfer to another provider. Do not trust this bunch of LIARS!!!!
22 April 2026
Unprompted review
Reply from Moneyfarm
Hi there,
I’m really sorry to hear about your experience, this certainly isn’t the level of service we aim to provide, especially when it comes to something as important as transferring your funds. I understand how frustrating delays like this can be, particularly after you were promised an expedited process.
Please know that our Customer Service Team is here to help and will be more than happy to look into this for you as a priority.
You can reach us on 0800 433 4574, or by emailing support@moneyfarm.com, and we’ll do everything we can to resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to put things right.
Kind regards,
Moneyfarm Team
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