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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with my investment within MF but a few years ago we appointed a local financial advisor to help guide us through investments and trusts and the like. We are extremely happy with the advice... See more
Company replied
I enjoy the regular financial blogs. Offered regular contact with a personal advisor. Regular review and movement of portfolio to keep investment in risk parameters. A bit disappointed that cash ISA h... See more
Company replied
Hi i opened an account with revolute and have not yet received the £20 I did use the link in your news ketter Thank margaret Letham
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Company details
About Moneyfarm
Written by the company
Moneyfarm is a digital wealth manager that supports you with expert-managed portfolios and DIY investing options. Whether through ISAs, pensions or general investment accounts, our platform adapts to your goals. By combining smart technology with human insight, we make it simple to grow and protect your wealth—with confidence and peace of mind.
Moneyfarm è la piattaforma di investimento digitale che rende gli investimenti semplici, accessibili e adatti alle tue esigenze. Ti affianchiamo con soluzioni personalizzate: dai portafogli gestiti al conto titoli, ai piani pensione e assicurativi. Coniugando tecnologia avanzata e supporto umano, ti guidiamo in ogni momento, per aiutarti a costruire un futuro sereno per te e la tua famiglia.
Contact info
90-92 Pentonville Rd, London, N1 9HS, London, United Kingdom
- 0203 745 6990
- support@moneyfarm.com
- moneyfarm.com
4.2
Great
7K reviews
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Absolutely disgusting delay on a ISA transfer…
Absolutely disgusting on a ISA transfer communication is so poor and when they say it will happen it doesn't. The ISA transfer company has also been ignored this really is not good enough.
It appears to me they are quick to take your money but words fail me when you want to move your money to another provider which is a right you have !!’
How can a company get away with this.
Wouldn’t recommend to anyone.
Compensation is certainly deserved !!
Please beware !!! I’ve never had such poor customer services, communication non existent to poor, and delivery of service poor.
4 June 2026
Unprompted review
Reply from Moneyfarm
Hello there,
Thank you for taking the time to leave your review and share your experience.
We are very sorry to hear about the difficulties you have encountered with your ISA transfer and the level of communication you have received. We understand how frustrating delays and uncertainty can be, particularly when transferring your investments to another provider.
We take feedback such as yours seriously, as it helps us identify where we can improve both our processes and our customer experience. We would like the opportunity to investigate this matter further and better understand what has happened in your case.
Unfortunately, we have been unable to identify your account from this review. We have sent you a request for further information and would appreciate it if you could respond so that we can look into this for you as quickly as possible. Alternatively, you can contact us directly on trustpilot@moneyfarm.com
We are committed to reviewing your concerns thoroughly and working towards a resolution.
Kind regards,
The Moneyfarm Team
Dreadful business. Shirks responsibility. Not interested in making things right for customers
Dreadful business.
Messed up transferring my money into a pension account and has since offered my £200 in compensation for the several thousands (>£10k) that it has cost me.
Technology clearly doesn't work. Despite speaking to their team about 5/6 times they still were unable to allocate my funds to my pension on time.
Have since blamed the error on not being able to "automatically allocate" money into the fund despite me speaking to them several times before the end of the tax year and knowing exactly what I wanted to achieve.
Hiding behind pathetic excuses and not interested in making this right for a customer. It would be refreshing if they would hold up their hands when a clear error has been made, but instead they would rather push the financial loss onto me.
Dreadful business to deal with.
3 June 2026
Unprompted review
Reply from Moneyfarm
Hello Phil,
Thank you for taking the time to share your feedback with us. We genuinely appreciate all feedback, as it helps us identify where we can improve our service and better support our clients.
We're very sorry to hear about your experience and understand your frustration regarding the issues you have raised. We recognise that this has not been the experience you expected, particularly when dealing with something as important as your pension.
I can see that we have received your recent response, and and this is currently with the Head of our department so that the matter can continue to be reviewed and investigated thoroughly.
We are committed to ensuring that all aspects of your concerns are carefully considered.
Thank you again for bringing this to our attention. We appreciate your patience while we continue our investigation, and we are sorry for the inconvenience and disappointment this situation has caused.
Kind regards,
The Moneyfarm Team
Money Thieves
For nearly two months I have been trying to withdraw my money from Money Farm without any success …. They are nothing but a bunch of thieves who refuse to give back my money at every request !
Avoid this company at all costs !!!
3 June 2026
Unprompted review
Reply from Moneyfarm
Hello Marc,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand how frustrating this situation must be.
After reviewing your account, we can see that our team has previously contacted you regarding your withdrawal request. We would like to continue working with you to resolve this matter, so we will be sending you a further email shortly with additional information and assistance.
We appreciate your patience and thank you again for bringing your concerns to our attention. Your feedback is important to us, and we are committed to helping you reach a resolution.
Kind regards,
The Moneyfarm Team
Cannot recommend, very poor communication
I will never use or recommend Moneyfarm due to its unbelievably poor communication and customer service.
An ISA transfer request that was delayed because of Moneyfarm's own clerical error was left unresolved for more than two months, with virtually no meaningful progress made, leading me to cancel it altogether. Throughout this process, communication has been consistently inadequate. Each email went unanswered for a week, leaving me completely in the dark.
When I attempted to resolve matters by phone, I was assured that I would receive a callback on a Saturday. Instead, I received an email the following week informing me that they do not work Saturdays. This perfectly sums up the level of organisation and customer care on display.
The lack of coordination between staff is equally concerning. The employee answering calls appeared to have no knowledge of the employees corresponding by email, creating the impression that different parts of the company operate in complete isolation from one another. There seems to be no ownership of issues, no accountability, and no effective internal communication.
When dealing with people's investments and savings, these standards are simply unacceptable. Based on my experience, I would strongly advise others to think carefully before trusting a company that appears to be managed in such a disorganised and inefficient manner.
26 May 2026
Unprompted review
Reply from Moneyfarm
Hello there,
Thank you for taking the time to share your experience with us.
We sincerely appreciate your honest feedback, although we are very sorry to hear about the difficulties you encountered during your ISA transfer.
From what you have described, the delays, lack of communication, and inconsistent information you received fell well below the standard of service we aim to provide.
We understand how frustrating and disappointing this must have been, particularly when dealing with your investments and savings.
Please accept our sincere apologies for the inconvenience and concern this situation has caused.
We take your comments very seriously and fully acknowledge that we need to do better.
The issues you have highlighted regarding communication, ownership of your case, and coordination between teams are not reflective of the experience we want our customers to have.
We will be investigating this matter thoroughly to understand where we fell short and to help prevent similar situations from occurring in the future.
Unfortunately, we have been unable to identify your account from your review alone. We have therefore sent a request for further information so that we can locate your account and carry out a full investigation into what happened.
Once we receive these details, we will review your case as a priority.
Alternatively, you are welcome to contact us directly via email at trustpilot@moneyfarm.com, and we will be happy to assist further.
Thank you again for bringing this to our attention.
We are truly sorry for your experience and appreciate the opportunity to investigate and learn from your feedback.
Kind regards,
The Moneyfarm Team
When ever I have had a problem
When ever I have had a problem, you have always been on hand to help with my problem, and you have always sorted it. Makes for a safe place for me to invest.
30 May 2026
Reply from Moneyfarm
Thank you so much for your wonderful 5-star review. We are delighted to hear about your positive experience with Moneyfarm.
Providing helpful and reliable support is incredibly important to us, so it's great to know that our team has been able to assist you whenever you've needed help. We're especially pleased to hear that this has helped you feel confident and secure in your investment journey with us.
Thank you for your kind words and for placing your trust in Moneyfarm. We look forward to continuing to support you in the future.
Kind regards,
The Moneyfarm Team
1-star is the lowest rating Trustpilot…
1-star is the lowest rating Trustpilot allows, but if I could give Moneyfarm's Cash ISA a -1 star, I would.
I opened this ISA through eToro because I've always had a positive experience with their platform. Unfortunately, my experience with Moneyfarm has been extremely disappointing.
The issues started with slow deposit processing, inaccurate investment statistics, and poor customer service. The biggest problem, however, has been trying to withdraw my own money. What should have been a simple process turned into weeks of delays, repeated verification requests, conflicting information from customer service agents, and multiple failed withdrawal attempts.
On several occasions, I was told by different agents my funds would reach my bank account the next day, only for nothing to happen and the money to be reversed back into the Cash ISA account, up until this morning, I have not gotten my funds, which were first requested on 8th MAY, 2026.
For any financial platform, seemless withdrawals, accurate reporting, and good customer service are basic expectations. Sadly, Moneyfarm has fallen short in all of these areas.
I only wish I had read the reviews here before opening the account.
I tested both MoneyFarm and Trading 212 Cash ISAs (the whole experience for customers is easy; you won't even have to reach out to any customer service agent) unlike MoneyFarm Cash ISA, I will not advise anyone to open a Cash ISA with them.
28 May 2026
Unprompted review
Reply from Moneyfarm
Hello Ugochukwu,
Thank you for taking the time to leave a review and share your experience with us.
We're very sorry to hear about the difficulties you've encountered with your Cash ISA, particularly regarding the withdrawal process and the level of service you received.
We understand how frustrating this situation must have been, and we are disappointed that your experience has not met the standards we aim to provide.
Having reviewed your account, I can confirm that our Complaints Team is currently investigating the matter. They will be in touch with you directly to discuss your concerns in more detail and provide an update on the outcome of their review.
Please contact us on trustpilot@moneyfarm.com for further information.
Thank you for bringing this to our attention and for your patience while we look into this further.
Kind regards,
The moneyfarm team
Zero star
Zero star. I opened a Cash ISA transfer request and initiated a transfer request from another ISA provider to Moneyfarm. After Moneyfarm confirmed they had been working on the transfer, 3 weeks passed with no news, only for the other ISA provider to tell me they never received any request. I contacted Moneyfarm by email, they took a long time time to reply and had no idea what was going on, nor could they explain why no request had been made. Totally chaotic, clueless. I would not trust them with my money or their unprofessional service. AVOID.
29 May 2026
Unprompted review
Reply from Moneyfarm
Hello Wendy,
Thank you for taking the time to leave us a review. We truly appreciate your feedback and are very sorry to hear that your experience with Moneyfarm has not been a positive one so far.
We understand how frustrating delays and a lack of clear communication can be, especially when it comes to ISA transfers. Please accept our sincere apologies for the confusion and inconvenience caused.
I have looked into your case and can confirm that we have sent you an email with an update regarding your transfer request. We are also taking your feedback on board internally to help improve our processes and prevent similar issues from happening in the future.
Again, we are very sorry for your experience, and we appreciate you bringing this to our attention.
Kind regards,
The Moneyfarm team
Incompetent
Zero stars if I could. Trying to transfer out my money. No one answers the phone, leaving you completely in the dark while they hold your capital. To make matters worse, when they finally released my funds, they sent them completely blank without an account name or personal reference number. My money is now sitting in limbo because Moneyfarm won't answer inquiries from my new broker to confirm the transfer details.
Avoid this platform if you want reliable access to your own money or expect any form of competent customer support.
28 May 2026
Unprompted review
Reply from Moneyfarm
Hello Mon,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear about the difficulties you’ve experienced with your transfer and the frustration this has caused.
Customer feedback is extremely important to us, as it helps us identify where we need to improve our processes and service to ensure situations like this do not happen again.
We would really like the opportunity to investigate this further, help get this resolved for you as quickly as possible, and ensure the transfer is fully processed for you.
To assist with this, we have sent you a request for additional information so we can locate your account details and review the transfer status with our team. Alternatively, please email us at trustpilot@moneyfarm.com so that we can locate your account.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Kind regards,
The Moneyfarm team
Non Existant Customer Service
Terrible almost non existent customer service. I have messaged / emailed 3 times to try and change my bank details for deposits and withdrawals. To date 2 weeks later and nothing has been updated.
UPDATE 02-06-26
Words fail me. I post a negative review and of course there is an instant "We are sorry. This is not the service our clients expect" etc etc. I contact Moneyfarm again and foolishly expect action. All I wanted to do was update my bank details. I am still waiting. Next step is to report them to the FCA and close my account. If they can't manage a simple admin request I am not prepared to trust them to look after my finances.
Dear MoneyFarm I have come to the conclusion that the best method of communication with you is via Trustpilot as all my direct emails never receive a response. Two weeks ago I requested that my account is closed. Can you please action this as a matter of urgency. Thank you.
28 May 2026
Unprompted review
Reply from Moneyfarm
Hello Craig,
Thank you for taking the time to leave us a review. We appreciate all feedback, as it helps us identify where we need to improve our service.
I’m very sorry to hear about the delays and lack of communication you have experienced while trying to update your bank details. I completely understand how frustrating this must be, and I apologise that we have not provided the level of service you expected from us.
To help resolve this for you as quickly as possible, I have requested some further information so that we can locate your account and get this information updated for you. Once we receive your response, we will contact you directly to get this sorted for you.
Alternatively, you can also reach out to us via email at Trustpilot@moneyfarm.com and a member of our team will be happy to assist further.
Kind regards,
The Moneyfarm Team
Where do I even begin to start with…
Where do I even begin to start with this company !
I decided to transfer my cash ISA on the 29th April. After finding a better option elsewhere, I decided to cancel the transfer, which they even state in their terms you are allowed to do within 30 days.
I emailed and phoned on the 30th April and spoke to a lady explaining that I wanted to cancel and was told i’d be contacted by their ISA team. No contact that day, but received a reply to the email on the 1st May, saying that they had sent a request to the ISA team to cancel the transfer. Heard absolutely nothing for over a week, and had to send another email, which they eventually replied to on the 15th May with the usual excuses of receiving a high volume of queries (hate to think why) confirming the my transfer request was cancelled. During this time I noticed that my funds were still showing in the account, occasionally making a few quid in interest, so it clearly hadn’t been cancelled, and instead invested. Tried calling, and you are left on hold for around 5 minutes and then cuts off as no advisors apparently available.
The ISA Transfer to my new provider has taken 3 weeks, where as if you moved to any other ISA provider, you’d have your cash moved over within a couple of days. Not here, it has literally dragged on for the full 15 business days. After all this, I made about half in interest with Moneyfarm than I would have if I’d have left it in my previous account which had a worse interest rate. Says it all really, and easily the worst financial decision I’ve ever made.
29 April 2026
Unprompted review
Reply from Moneyfarm
Hello Simon,
Thank you for taking the time to leave us a review and share your experience. We truly appreciate all feedback, whether positive or negative, as it helps us improve our service.
I’m very sorry to hear about the difficulties and delays you experienced with your ISA transfer and cancellation request. I completely understand how frustrating this must have been, particularly given the communication delays and the length of time the transfer process took.
We appreciate that your journey with Moneyfarm has not met the standard of service we aim to provide.
As we are unable to discuss account specific information on Trustpilot, I will send you an email directly to provide you with an update regarding your case.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
The Moneyfarm Team
warning re withdrawing funds
warning - to withdraw your savings/investments is a slow two stage process that is poorly explained on their website and its awkward to navigate. You have to first give the request to withdraw a certain sum. You then have to wait 2/3 working days until that sum appears as 'cash' in your account. You have to log in again to instruct Moneyfarm to transfer the cash to your bank account. Moneyfarm then take another 1 or 2 working days before the sum will appear in your bank account. So you have to log in between stage 1 and stage 2 to check if the funds are available - they don't message to tell you. Nor do they message to inform you of the progress of stage 2 to see if the sum has been transferred. I logged in only to see the word "pending' and had to phone them for more info. Why are the funds not transferred to your bank as soon as the sale proceeds are available ? It should be the same day . When I raised these issues over the phone nobody was available to explain or justify. It should be a clear,simple and quick procedure to withdraw funds but Moneyfarm make it a slow and cumbersome process with no clear and obvious guidance.
27 May 2026
Unprompted review
Reply from Moneyfarm
Hello Chris,
Thank you for taking the time to leave us a review and share your feedback. We genuinely appreciate hearing about our clients’ experiences, as it helps us identify where improvements are needed.
I’m very sorry to hear about the difficulties you experienced during the withdrawal process, as well as the lack of clear communication from our customer service team. I completely understand how important it is for withdrawal requests to feel straightforward, transparent, and well supported, and I apologise that this was not your experience with us.
Your feedback regarding the stages of the withdrawal process, the lack of progress notifications, and the difficulty in obtaining clear information has been shared with the relevant team for review. We recognise that clearer guidance and more proactive communication throughout the process would help provide a much better client experience.
As your funds are invested within an ISA, withdrawals first require the investments to be disinvested and settled before the cash can be transferred to your nominated bank account. Once the funds are available as cash, the transfer is then processed through the banking system before reaching your account. While these steps are required as part of the process, we understand that the overall experience can feel longer and less transparent than expected.
I’m also sorry that when you contacted us, we were unable to provide the level of explanation and reassurance you were looking for at the time. We appreciate you bringing this to our attention, and your comments will help us improve both our communication and support processes moving forward.
If there is anything further we can assist you with, or if you would like to discuss your experience in more detail, please feel free to contact us at trustpilot@moneyfarm.com.
Kind regards,
The Moneyfarm Team
Reply from Moneyfarm
We're glad you enjoyed your experience. We appreciate your feedback.
Moneyfarm team
Do not use this company if you want…
Do not use this company if you want good customer service. They are virtually impossible to get on the phone and handle Probate cases in the most appalling and undignified manner!!
26 May 2026
Unprompted review
Reply from Moneyfarm
We sincerely regret that your experience with our services and customer service did not meet your expectations. Please contact us @ trustpilot@moneyfarm.com with your account details and one of the team will review and contact you.
Thank you
Regards
Moneyfarm team
I was facing a technical issue with…
I was facing a technical issue with disinvesting funds and Anna kept me informed regularly of the progress of the engineering fix, and I got access again within 24h which was great.
21 May 2026
Unprompted review
Reply from Moneyfarm
We are so glad to hear we could resolve your technical issue quickly. We appreciate you sharing your positive experience with us!
Regards
Moneyfarm team
Moneyfarm helps me maintain a clear and…
Moneyfarm helps me maintain a clear and organised investment portfolio. My time invested in managing this portfolio is minimal. I trust the team to rebalance the portfolio when necessary. They keep me informed and rebalance it promptly if required. I am very pleased with the outcome to date.
22 May 2026
Reply from Moneyfarm
We are delighted to hear you find our service helps maintain a clear, organized investment portfolio with minimal effort. We appreciate your trust in our team and are pleased with your positive outcome.
Regards
Moneyfarm team
Very good returns completely passive investment
Very good returns over the last seven years, better than my ETF. The cost is a little higher but it's more than covered by the results.
The few times I have needed to ask questions the customer service was excellent.
Easy to use interface both on desktop and mobile.
MOST IMPORTANT: very minimal nagging offering new product and services: just the occasional email so that I am informed, but not so much that it makes me want to leave!
Update: the reply below is clearly AI. Fine, I don't them to waste human capital on this, but perhaps this indicates their support won't be as good now.
21 May 2026
Reply from Moneyfarm
We are so pleased to hear about your positive experience with us! It's wonderful that our returns have exceeded your expectations and that our customer service has been excellent when you've needed assistance. We also appreciate your feedback on our user-friendly interface and minimum nagging!
Regards
Moneyfarm team
Excellent
Excellent. I have been investing with Moneyfarm for a few years. Very easy to use and easy to get money out if needed. Professional service all around. Would recommend.
21 May 2026
Unprompted review
Reply from Moneyfarm
We're so glad to hear you've had such a positive experience investing with us over the past few years. We appreciate your recommendation!
Thank you
Moneyfarm team
Very happy but have other advisor.
Very happy with my investment within MF but a few years ago we appointed a local financial advisor to help guide us through investments and trusts and the like. We are extremely happy with the advice he provides and, only fair to say, he has never suggested that I should switch our MF investment to a facility under his control.
21 May 2026
Reply from Moneyfarm
We are so pleased to hear you are happy with your investment and the guidance from your financial advisor. Advice and investment expertise can be, and often are different things - finding the balance and fit for your personal circumstances is great. Thank you for sharing your positive experience with us.
Regards
Moneyfarm team
Zero customer service
It is impossible to get in touch with them once you are invested. Chat bot conversations are ignored. Emails are ignored. Calls are never answered. Avoid at all costs
1 May 2026
Unprompted review
Reply from Moneyfarm
We are truly sorry to hear about your difficulties reaching us. We understand how frustrating this must be and are actively working to improve our service during, what has been, a unprecedened increase in calls and contacts to our UK service team. We are totally committed to improve accessibility for all our valued customers. Please email us at trustpilot@moneyfarm.com with your account details and one of our team will review and come back to you.
Regards
Moneyfarm team
Took out cash ISA because the rate…
Took out cash ISA because the rate looked decent, then watched it drop almost every week until it was nowhere near the market rate. Decided to move some of it out and put in a transfer request , that was 20 days ago. Request just sitting there being ignored. Moved the rest over to capitize in the meantime, at least I know that's not going anywhere.
21 May 2026
Unprompted review
Reply from Moneyfarm
We appreciate you sharing your experience regarding the ISA rate changes and the transfer request. We are concerned to hear about the delay you've encountered and would like you to contact us @ trustpilot@moneyfarm so we can investigate this directly with you. Please include your account details.
Regards
Moneyfarm team
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