The website was easy to use, and it was easy to get the model bricks sent to another address - they were for a gift and I didn't want them to be late for his birthday so I wanted to have them sent dir... See more
Company replied
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Review summary
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I have used this company many times as they do an excellent selection of items for those modelling at particular scales - they often have things that I have been unable to find anywhere else. Their pr... See more
Company replied
Good web site, easy to use and order. Prompt response by email confirming order and despatch details. Item arrived promptly as ordered, well packed. Will use this supplier again.
Great products at a very good price. Arrived quickly and safely. My favourite were the apple trees. The trees and wattle fencing Looks great on my 28mm model of medieval Alresford, Essex.
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Company details
Written by the company
Model Scenery Supplies is a UK leading online shop supplying hundreds of highly detailed scale model products and scenery sourced from over 100 manufacturers around the world. With many hard to find products or exclusively only available in the UK from their online shop. Supplying items to industries and the hobbyists, including Architectural and Civil Engineering, Film and Television, Stage and Theatre, Special-effects Companies, Model Railway and Wargamer, Diorama Modelling and School Projects.
Contact info
North Norfolk Business Centre, Northrepps, NR27 9RQ, Cromer, United Kingdom
- modelscenerysupplies.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Model Scenery Supplies
We are pleased your order arrived in good time, thank you for your 5 stars and review.
Model Scenery Supplies doesn't deliver to Northern Ireland
Unfortunately, Model Scenery Supplies doesn't deliver to Northern Ireland. My understanding is that this is because of the additional costs which would be incurred as a result of the Windsor Framework. It is a sad indictment of the Government that British citizens living in Northern Ireland cannot get goods from mainland UK as a result of the European Union. I had purhased goods from MSS before and found them to be of good quality.
25 July 2025
Reply from Model Scenery Supplies
Hello Terry,
I am sorry you are unhappy with the cancelation of your order, We are too, especially because you are an existing customer of ours.
We had no option but to suspend all shipping to Ireland when the Windsor Framework (customs declarations needed) came into effect earlier this year. The new regulations meant extra work for these orders, and being a very small business we did not have the staffing for and unfortunately our system is not set up for.
We have tried to make this clear to all customers before an order is placed, with a highlighted statement in red on the checkout page, unfortunately you misunderstood this.
We are sorry for any inconvenience, and at no time are we discriminating against any of our cusomers or where they live. A refund has been arranged.
Reply from Model Scenery Supplies
We are pleased you are pleased with what we do. Thank you for your review and 5 stars.
Lovely company.
Lovely company.
Felt that you were dealing with someone who knew and cared.
26 June 2025
Reply from Model Scenery Supplies
We are a small business and love what we do, I am pleased it shows. Thank you for your review and five stars.
Fantastic product range.
Fantastic product range.
Prompt execution of order which was well packed and arrived safely.
25 June 2025
Reply from Model Scenery Supplies
We are pleased we had what you were looking for, I will pass on your message to Debbie who dealt with your order and always takes great pride in her packing. Thanks for your 5 star review.
Great selection of products
Great selection of products at competitive prices and quick delivery
25 June 2025
Reply from Model Scenery Supplies
Thank you for your review and five stars, we are please your order arrived in good time.
Great products and quality
Great products and quality. Very efficient delivery service and friendly staff.
25 June 2025
Reply from Model Scenery Supplies
We are pleased we could supply you and you are happy with your order, thanks for your review and giving us 5 stars.
All round great.
As always,great products,great price,great choice.Service is first class,very speedily delivered,well packaged. Highly recommended
24 June 2025
Reply from Model Scenery Supplies
Thank you for your review and giving us five stars. Also thanks for your orders and coming back to us.
Reply from Model Scenery Supplies
We are pleased we could help you. Thank you for your review and giving us five stars.
Two great products
Ordered two products on different days and both arrived the same day. Great service and customer care
27 May 2025
Reply from Model Scenery Supplies
Thank you for your five stars and review, we are pleased your orders arrived in good time.
Reply from Model Scenery Supplies
Thank you for your feedback and 5 stars.
1st class service
Always a pleasure to do business with this company. Always telling you how your order is progressing and so friendly. And quick service.
27 May 2025
Reply from Model Scenery Supplies
Firstly a big thank you for your orders and continued custom over the years, it's much appreciated. Thank you, also for your review and giving us five stars.
Reply from Model Scenery Supplies
Debbie prides herself on her packing, we are pleased your order arrived safely and on time. Thanks for your review and 5 stars.
Reply from Model Scenery Supplies
Thank you for giving 5 stars with your review, we are pleased you are happy with what we do.
Terrain building supplies
Bought as part of a present, super quick delivery and awesome products
26 May 2025
Reply from Model Scenery Supplies
Thank you for your review, we are pleased you are happy with our service and the products.
Reply from Model Scenery Supplies
We are pleased we could help with your project, thanks for your review and 5 stars.
Excellent service
Excellent service, keep you fully informed.
Have access too one of the fastest and reliable Royal Mail systems in the country.
26 May 2025
Reply from Model Scenery Supplies
We are pleased you like what we do, thanks for your review and giving 5 stars.
I found exactly what I was looking for…
I found exactly what I was looking for quickly. Delivery was very quick and the fragile item was very well protected. I’m glad I found this shop
26 May 2025
Reply from Model Scenery Supplies
We are pleased you are happy with your order and delivery. Thank you for your review and 5 stars.
Two nice products
Two nice products, small chapel and wedding party painted figures. Well packaged and quick delivery.
25 May 2025
Reply from Model Scenery Supplies
We are pleased you like your order and it arrived well packed and on time. Thanks for your review and 5 stars.
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