mobileguruaustralia.com.au Reviews 

655
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally swift turnaround times and highly efficient processes when selling or trading in their used mobile devices. Many people emphasize that the overall service is extremely reliable, secure, and accompanied by very friendly communication throughout the entire process. However, some customers also noted unexpected valuation drops after mailing in their items, frequently receiving much lower final offers than initially quoted online. Others experienced frustrating communication delays and struggled to get timely responses from customer support when tracking their payments or resolving device issues.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in how device conditions and trade-in... See more

Service

Customers consistently note positive experiences with service, highlighting fast processing and prompt... See more

Price

Consumers find price to be ambiguous, with strongly contrasting experiences reported. While many reviewers... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying dramatically between... See more

Payment

Reviewers express mixed opinions regarding payment experiences. Some customers highlight fast transactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received payment in full for my iPhone 11 Pro Max from Mobile Guru. I had previously stated that I had been scammed due to the time frames with no contact. I highly recommend that they need to reass... See more

Rated 5 out of 5 stars

On Tuesday 3rd February 2026 I sold my iPhone 13 Pro Max (2021) - 256 GB, Mint for $535. On Thursday 5th February 2026 they accessed it and the device met the conditions so they offered me the price I... See more


Company details

  1. Cell Phone Store

Written by the company

Mobile Guru is 100% Australian-owned and trusted by thousands of customers nationwide. We make selling your phone simple with fair pricing, free express shipping, fast inspections and 24-hour payouts, while giving devices a second life through refurbishment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(655)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Mobile Guru phone trade in...does not match their website

I've traded phones with other companies in the past and had a much better experience.

Details on their website seemeded competitive, which is why I thought i'd give them ago.

EDIT POST RESPONSE FROM MOBILE GURU: No attempts to contact me were made as stated.

Mobile Guru were dishonest per the listing on their website and the interactions I experienced, per my review.

WOULD NOT RECOMMEND. DISHONEST.

Posting to their store was easy.

That's when the games started.

Firstly, I got a low-ball offer that was ridiculous. It didn't even match what is listed on their website and the corresponding description.
Website = $240
Offer = $170

They supposedly did another review of the phone, and surprise, it operated as I described. They came back with another lowball offer.
Offer = $190
Option = not sell, pay for post, $10

I said the phone matched the description I listed on their website, but I was over negotiating on an old phone. I stated $220 in my bank, or return the phone.

Magically I had $220 deposited in my account.

Don't trust this company. They like to play games.

I would recommend to use any one else by Mobile Guru. Mobile Monster would be my next choice.

26 August 2025
Unprompted review
mobileguruaustralia.com.au logo

Reply from mobileguruaustralia.com.au

Hi Ben,

Thank you for your feedback. Our team has attempted to reach you but was unable to connect. We’d like to clarify that all offers are made transparently, and customers always have the option to decline or request their device to be returned. In your case, the final offer was agreed to and accepted before payment was processed.

At Mobile Guru, we take customer satisfaction seriously and aim to provide fair, straightforward service. Please reach out to us at hello@themobileguru.com.au or 1300 362 017 so we can resolve this matter directly with you.

Kind regards,
Mobile Guru Team

Rated 5 out of 5 stars

Very happy with The Mobile Guru

Very happy with The Mobile Guru, dealing with them was a breeze! I was a bit hesitant to start with but they were great! I sent in my old iPhone & Apple watch, their communication & payment was prompt! Definitely recommend!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Great phone recyclers

Used them to sell two old phones that would otherwise have been disposed of. Happy with the service and glad that someone will eventually get some use out of these phones rather than go to landfill. Their service was amazingly fast and the funds were in my account within three days of interstate posting from regional Australia.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Superb

Superb! Received payment on time and got a fair quota on my phone receiving the highest cash

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Selling device

Selling process is very straightforward, fast and reliable. I sold my Ipad Air 5th generation and the process only took 2 days to get all done. Highly recommend this shop

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Sold my IPhone 14pro to Mobile Guru

Sold my IPhone 14pro to Mobile Guru. Can I tell you this company are absolutely amazing : )
I decided to drop my mobile myself, within minutes I was told how much I’d receive and later that night my money was in my account.
I found them to be honest, fast and super friendly 10/10

12 August 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend them

I highly recommend them! Their service is excellent, and communication was clear and prompt throughout the process. I received my money right within the promised time frame, which made the entire experience smooth and hassle-free. Very satisfied with their professionalism and reliability!

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Quick

Quick, easy and responsive. The easiest way to trade in an old phone if you want zero fuss

11 August 2025
Unprompted review
Rated 5 out of 5 stars

The whole selling process was so easy…

The whole selling process was so easy and stress free. Highly recommended!
Got a quote on the website, downloaded the postage barcode, send item. Only took a couple days to get to MG and got paid the very same day. :)

1 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look