mobileguruaustralia.com.au Reviews 

655
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally swift turnaround times and highly efficient processes when selling or trading in their used mobile devices. Many people emphasize that the overall service is extremely reliable, secure, and accompanied by very friendly communication throughout the entire process. However, some customers also noted unexpected valuation drops after mailing in their items, frequently receiving much lower final offers than initially quoted online. Others experienced frustrating communication delays and struggled to get timely responses from customer support when tracking their payments or resolving device issues.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in how device conditions and trade-in... See more

Service

Customers consistently note positive experiences with service, highlighting fast processing and prompt... See more

Price

Consumers find price to be ambiguous, with strongly contrasting experiences reported. While many reviewers... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying dramatically between... See more

Payment

Reviewers express mixed opinions regarding payment experiences. Some customers highlight fast transactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received payment in full for my iPhone 11 Pro Max from Mobile Guru. I had previously stated that I had been scammed due to the time frames with no contact. I highly recommend that they need to reass... See more

Rated 5 out of 5 stars

On Tuesday 3rd February 2026 I sold my iPhone 13 Pro Max (2021) - 256 GB, Mint for $535. On Thursday 5th February 2026 they accessed it and the device met the conditions so they offered me the price I... See more


Company details

  1. Cell Phone Store

Written by the company

Mobile Guru is 100% Australian-owned and trusted by thousands of customers nationwide. We make selling your phone simple with fair pricing, free express shipping, fast inspections and 24-hour payouts, while giving devices a second life through refurbishment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(655)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Top notch communication

Top notch communication. Prompt payment. No fuss service.
Also thankful that the phone receptionist can speak good English as sometimes its hard to understand others
Offered a great price for my used phone.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Samsung s22 plus sale

Less money than what I thought but a comprehensive video showed me the issues causing the reduction from the original quote. Exceptional speed of money transfer

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I sold multiple iPhones to Mobile Guru…

I sold multiple iPhones to Mobile Guru as it is easy to use their website, simply search for the model you’re selling get an estimate quote, send it to them free shipping (not including packaging you have to buy separately) then get paid within 2-3 business days.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Using The Mobile Guru to sell my used…

Using The Mobile Guru to sell my used phones a couple of years. Good prices offer and easy to send your device to them via Post Office.

Just sold my iPhone 16 pro max with good price a couple days ago.

Again, they did it an excellent services.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Fast, reliable and secure

I recently sold a phone with Mobile Guru and their service was fast, reliable and very secure. Once they recieved the phone via postage they send me detailed comments and a video for the valuation which was reassuring for a trade-in. Great service and really recommend!

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Fast and easy process.

I was very happy once again with the sale of my second Samsung Galaxy Smartphone, like the first time, it was a fast and easy process, well done again team!!!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience
the trade in process was seamless and the payment was done in a quick and fast manner. will recommend to use them in the future.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect service

Absolutely perfect service. Quotation received Monday, phone posted on Tuesday via express post label, phone received in Wednesday, assessed on Thursday, payment made thru PayPal on Friday. Exceeded all expectations and will definitely recommend and use in the future.
Offered value higher than the competition as well. Just wow!

29 August 2025
Unprompted review

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