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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the products they received, often describing them as being in excellent or like-new condition. Many highlight the fast delivery service and appreciate being kept informed throughout the shipping process. Consumers also value the company's commitment to sustainability, noting the eco-friendly packaging. The reasonable prices are another aspect that people find appealing. Consumers report positive interactions with customer service, with staff going above and beyond to resolve issues. The ordering process is generally described as easy and straightforward. People also appreciate the wide range of products available and the overall value for money. The company is considered trustworthy, with many reviewers expressing their intention to make future purchases.

Based on these reviews

Rated 4 out of 5 stars
Verified

The watch arrived on time, for which I was grateful. It was in perfect condition and I am very happy with it, even though I’ve had it for nearly a year now. For this, they deserve five stars.... See more

Company replied

Rated 4 out of 5 stars
Verified

The watch I bought was great and would have received five stars, but … Not being able to contact the company in Australia over issues that arose - getting a watch band I did not order and paying fo... See more

Rated 4 out of 5 stars
Verified

I was very impressed - the mobile works perfectly. My only issue is I would have liked to have known that Samsung no longer supports updates for the A51. The message came up "an update available" bu... See more

Rated 4 out of 5 stars
Verified

Phone is great , The only complaint would be that the one I ordered wasn’t in stock and I had to wait a bit longer for one from another source. I wasn’t fussed about the colour as I keep it in a case... See more

Rated 5 out of 5 stars
Verified

I received Samsung galaxy a53 in excellent condition. I really appreciate it. It feels like new. I got this as a gift for my mum. The product arrived on time as mentioned and the packaging was also ve... See more

Rated 5 out of 5 stars
Verified

I received exactly what I ordered in a prompt manner. I’d highly recommend them to anyone, five stars 👍

Rated 5 out of 5 stars
Verified

Samsung S23plus Easy transaction,Great price, fast delivery with tracking.Perfect condition and battery life .camera is amazing .Super happy with my purchase. Thank you Back Market

Rated 5 out of 5 stars
Verified

The flip phone I purchased was great value for money and in excellent condition.I am impressed. Back Market kept me updated until Australia Post delivered. Well done

Rated 5 out of 5 stars
Verified

Fabulous experience! I really love the humour used throughout too! 😁 I bought a refurbished Apple MacBook Air 2020, pink, love it! The price made buying a near-new device affordable which was importa... See more

Rated 5 out of 5 stars
Verified

Great range! Such amazing prices. My iPad arrived quickly and looks and works like brand new. Couldn't be happier.

Rated 5 out of 5 stars
Verified

The phone arrived reasonably quickly, in spite of it being in the middle of the easter break. It was nicely packed and in great condition. I was recommended by my family to get an Iphone SE to replace... See more

Rated 5 out of 5 stars
Verified

This is a genuine well-restored phone from a reputable company that will still be there tomorrow. Unlike my last attempt, which turned out to be a rooted Korean phone not usable with eSIMs from a comp... See more

Rated 3 out of 5 stars
Verified

I had to upgrade my iPhone from international SE2 & chose an SE3, as I like the phone's physical size. I needed to check with the seller about compatibility but when I tried I found that none of the c... See more

Rated 5 out of 5 stars
Verified

Good service, nice product at a good price. Very happy with phone aniPhone 8 Bit of advice when using Australia Post, allow people to receive their product to their post office box as they messed u... See more

Rated 5 out of 5 stars
Verified

Received the ordered iPhone 13 Mini a bit later than promised, but in premium condition as described, so for me a no problem buying experience and happy to recommend. A negative is that buyers have no... See more

Rated 5 out of 5 stars
Verified

Everything went like clockwork. All great. Good delivery timing, good product wrapping (important for this type of goods). Product itself is great. I’m happy all round. Will use Back Market again. App... See more

Rated 5 out of 5 stars
Verified

Order an iPad which was delivered quickly and in as new condition. Also ordered an iPhone 12 Pro Max after another vendor let me down. The iPhone was also perfect condition with 100% battery capacity... See more

Rated 5 out of 5 stars
Verified

Perfect condition. Super fast postage. Will be using Back Market from now on for all my tech purchases and recommending to everyone. Very good value and a win for the environment – I don't know why an... See more

Rated 5 out of 5 stars
Verified

I ordered a phone which arrived on time and in great condition. It came with a charging cable and the packaging was new and secure. I’d pay the extra next time to avoid the standard Australia Post del... See more

Rated 5 out of 5 stars
Verified

Love my new "Platinum" android phone. Price was unbelievably low. Received promptly. Virtually brand new, still in box etc. Shall shop with Back Market again. Have passed them on to colleagues as... See more

Rated 5 out of 5 stars
Verified

Great service from start to finish. Good presentation on website, good pricing, the phone we received looks like new. Delivery was done in a few of days and we received a case and a screen protecto... See more

Rated 5 out of 5 stars
Verified

Purchased two second hand smartphones with Back Market, they were as described in near new condition and arrived promptly. All correspondence was polite and friendly, very happy, thank you!

Rated 5 out of 5 stars
Verified

I had been putting off buying a new phone for years. My iPhone7 was still working fine and I hated the thought of adding to environmental waste so had delayed upgrading to a new phone for as long... See more

Rated 5 out of 5 stars
Verified

Ordering has never been this easy. Delivering the product on time was accurate. Cleanliness was a smudge away from being perfect but that was fixable. Other then that this website it trustable.

Rated 5 out of 5 stars
Verified

Why buy new when you can purchase quality phones and tablets from Back Market. The iPad I bought was in better condition than expected. I’m very impressed and will make more purchases in the future fr... See more

Rated 5 out of 5 stars
Verified

Of course it was annoying to lose my phone, bit it was balanced out nicely by how happy I was with my new phone. Everything about the deal was great -- the price, the phone, quick shipping and good,... See more

Rated 5 out of 5 stars
Verified

First time buyer of a refurbished phone and was a little suss but gave it a crack. Was Easy to navigate and understand what I was buying. Turned up as quick as an Amazon package, was better than expec... See more

Rated 5 out of 5 stars
Verified

Simple easy online purchase. Item was in fantastic condition. Came with charging cord. Boxed safely for postage. Came within the timeframe stated even to a rural area. Works perfectly.

Rated 5 out of 5 stars

I just had the best experience with BackMarket! A problem I created with my order was dealt with promptly and Burak from the Customer Care Team went above and beyond to assist me in resolving it. I w... See more

Rated 5 out of 5 stars
Verified

As a first time customer Im very impressed and will definitely buy from BackMarket again. The company ethos and product delivery are top notch. Loved the sustainable packaging that my phone arrived in... See more

Rated 5 out of 5 stars
Verified

Great customer service. First, I was disappointed as I received a phone call saying that you weren't able to supply the phone I wanted and then we discussed a full refund. As I was waiting for my refu... See more

Rated 5 out of 5 stars
Verified

If you want to save money, do the right thing for the environment and have a generous returns policy, this is the platform for you! As a returning customer, I can vouch for the quality of the items a... See more

Rated 3 out of 5 stars

I'm very happy with my silver Samsung s24 Ultra. Problem was that I was supposed to have recieved a BLACK Samsung s24 Ultra last week. After a lot of enoying chats back and forth and 4 different Austr... See more

Rated 5 out of 5 stars
Verified

Found the product on the websites. Looked at what others were offering. The model I purchased had the bigger 512mb not 256mb that others had. Time from purchase to delivery was excellent.

Rated 5 out of 5 stars
Verified

A trusted source for good quality refurbished phones. The iphone 12 I received exceed my expectations, with a new battery and nil scratching or marks on the screen or body it was as good as new. Great... See more

Rated 5 out of 5 stars
Verified

I was very happy with my purchase - the iPhone arrived in pristine condition and functioning well. The packaging was protective and the delivery was also timely. I appreciate the efficiency and accu... See more

Rated 5 out of 5 stars
Verified

Was easy to purchase, Back Market kept informing me while the product was shipping and also let me know the day it was coming. I bought for a christmas present so can't review the item but I was happy... See more

Rated 5 out of 5 stars
Verified

You delivered no more than was expected from a retailer. You offer an item for sale at a reasonable price , you agree on a delivery date and you deliver on the promises. All good .

Rated 5 out of 5 stars
Verified

The phone I received (12 months old) was in excellent condition (rated premium) barely a mark on it. Battery health was 100%. Very happy with the whole experience, would recommend based on this experi... See more

Rated 5 out of 5 stars
Verified

I was very happy with my phone. From the time I ordered it to receiving it was within the week. Its condition was a lot better than it stated. I was very happy with the notifications on the progress... See more

Rated 5 out of 5 stars
Verified

Back Market is so efficient and simple to deal with. Was thrilled with my purchase that delivered beyond my expectations. Thanks so much….I am not sure I will buy new tech again when the refurbished... See more

Rated 5 out of 5 stars
Verified

Good reliable products. Good communication Delivery Good Would use them again as I have now purchased several products without any issues

Rated 4 out of 5 stars
Verified

They’re great, fast efficient, good products. Only negative is the barrage of emails you get after purchase asking to review and award them stars

Rated 5 out of 5 stars
Verified

Experience was great . Phone was great condition and postage came with tracking number

Rated 5 out of 5 stars
Verified

Great product and trustworthy company I will be a returning customer, don’t look anywhere else if you want a company you can trust.

Rated 5 out of 5 stars
Verified

Phone arrived quickly and is in perfect condition. So happy with my purchase. I’m so impressed with Back Market. I will recommend to all my friends. 10/10 great job 👏🏻

Rated 5 out of 5 stars
Verified

Good price, excellent product, excellent delivery times. Just good old fashioned service.

Rated 5 out of 5 stars
Verified

Trustworthy simple and easy hub and controls and easy transaction

We perform checks on reviews


Company details

  1. #3 of 3 best companies in Cell Phone Recycling and Unlocking Service
  2. #4 of 5 best companies in Computer and Accessories Store
  3. #12 of 17 best companies in Electronics Store
  4. #12 of 20 best companies in Online Marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. https://backmarket.com.au https://www.backmarket.com.au/reviews


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

Very happy with the purchase

I received Samsung galaxy a53 in excellent condition. I really appreciate it. It feels like new. I got this as a gift for my mum. The product arrived on time as mentioned and the packaging was also very safe.

22 September 2025
Rated 1 out of 5 stars

I’m extremely disappointed with my…

I’m extremely disappointed with my experience at Back Market.
The first iPhone 14 Pro I ordered arrived with an “unknown” battery and display. After just one week, the screen went completely black and stopped working. I had to return it and, after a lot of back and forth, finally received my refund - but this left me without a phone for almost a month.
I then ordered another phone. This time, the wrong model was delivered (no eSIM slot, which was already frustrating, though I tried to overlook it). Unfortunately, the screen was defective again, showing rainbow effects whenever I used the inner camera.
Now I’ll have to send this second phone back as well. Back Market won’t refund me for the two screen protectors I had to buy and waste during this process, and it adds to the frustration of the whole experience.
This has been exhausting and disappointing. I’ve bought refurbished phones before and never had these issues, but after this I will never order from Back Market again. Next time, I’ll buy directly from Apple.

10 September 2025
Unprompted review
Back Market - Australia logo

Reply from Back Market - Australia

Hi Kim,

Thanks for taking the time to share your feedback. We're genuinely sorry this experience hasn't met your expectations, and I understand your frustration.

I can see you've been in touch with our team about both devices, and our customer service agents have been working with you on the return process. While there was a delay with the return label due to a system error, I'm pleased to see this has now been resolved and your return is in progress.

I realise this situation hasn't been ideal, particularly receiving the wrong model on your second order and dealing with screen defects on both devices. Your experience clearly falls short of the standards we aim for with our refurbished devices. We have followed up with the Seller on the defective screens to ensure that their refurbishment practices are up to scratch and compliant with our quality standards going forward.

Our team will continue supporting you through the return process to ensure you receive your full refund once the seller receives the returned device. For any updates on your case or if you need further assistance, please log in to your Back Market account where you can track the progress.

Cheers,
Back Market Australia Customer Care

Rated 1 out of 5 stars

It’s disappointing to see them respond to their own errors

It’s disappointing to see them respond below way to their own error.....

** Thank you so much for your prompt response and providing us with these photos.

We can offer you three options to make things right:
1. Receive a refund equal to 10% of the price of the item. Unfortunately, we are unable to adjust this amount due to our current pricing structure.
2. Return the item for exchange. Please note this solution takes longer and the seller may not have the item in stock.
3. Receive a full refund after returning the item.

Just let me know how you would like to proceed, and I will provide you with the next steps promptly.

*******
instead of option 01 , all the options are set up in their favor, leaving customers with no real choice except Option 01.

2 September 2025
Unprompted review
Back Market - Australia logo

Reply from Back Market - Australia

Hi Madushika,

Thanks for sharing your experience about the resolution options we provided. I can see you were in touch with our team about your Apple Watch condition issue, and I understand your frustration with feeling the options were limited.

Looking at your case, I can see our team worked with you through the photo upload technical issues and ultimately processed a 10% partial refund of $30.00 for the condition difference. I realise this situation wasn't ideal - receiving an item in Fair condition when you paid for Excellent, especially when it was intended as a gift.

We genuinely appreciate your feedback about our resolution structure. Customer insights like yours help us evaluate how we can better support situations like this in the future, and I've passed this along to our team for review.

If there's anything else we can help with or if you have further concerns about your experience, please don't hesitate to reach out to us at help.backmarket.com.au.

Cheers,
Back Market Australia Customer Care

Rated 4 out of 5 stars
Verified

The watch arrived on time, however…

The watch arrived on time, for which I was grateful. It was in perfect condition and I am very happy with it, even though I’ve had it for nearly a year now.

For this, they deserve five stars.

The product also arrived with a watchband, which I did not order, nor did I desire.

The inability to send my old watch in for processing and the inability to contact anyone here in Australia is the reason they lose a star.

Their American website provides services to reduce landfill, but not our own Australian website. I would see that changed.

7 November 2024
Back Market - Australia logo

Reply from Back Market - Australia

Hi Deborah,

Thanks for sharing your feedback, and I'm really happy to hear that you are enjoying the watch.

I wanted to let you know that we launched our Australia trade-in service in July this year, and you can send in your device for either cash if it is accepted for trade-in, or free recycling if it's not. The shipping is paid for, so you just need to print the label and drop it off at your local post office :)

Head over to https://www.backmarket.com.au/en-au/buyback/home to get started.

Cheers
Back Market Customer Care

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