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mobileguruaustralia.com.au Reviews 

655
•
TrustScore 4.5 out of 5

4.4

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the overall service is exceptionally fast, highly efficient, and consistently accompanied by very helpful communication from the support staff. Many loyal customers truly appreciate the exceptionally smooth transaction process when selling their phones and various electronic devices online. However, some people mentioned that their final trade-in cash offers were significantly lower than the initial price quotes displayed on the website. Consumers also noted that devices were occasionally downgraded after being inspected, with claims of unexpected scratches or minor defects reducing the final payout.

What people talk about most

Product

Clients share ambiguous opinions on product condition and trade-in evaluations, with many reviewers reporting... See more

Service

Users describe ambiguous interactions with service, reflecting sharply divided customer opinions. Many... See more

Price

Consumers express deep dissatisfaction regarding pricing practices, consistently highlighting unexpected... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of differing... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received payment in full for my iPhone 11 Pro Max from Mobile Guru. I had previously stated that I had been scammed due to the time frames with no contact. I highly recommend that they need to reass... See more

Rated 5 out of 5 stars

On Tuesday 3rd February 2026 I sold my iPhone 13 Pro Max (2021) - 256 GB, Mint for $535. On Thursday 5th February 2026 they accessed it and the device met the conditions so they offered me the price I... See more

Company details

  1. Cell Phone Store

Written by the company

Mobile Guru is 100% Australian-owned and trusted by thousands of customers nationwide. We make selling your phone simple with fair pricing, free express shipping, fast inspections and 24-hour payouts, while giving devices a second life through refurbishment.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

655 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(655)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Efficiency

Prepaid express return label, regular updates and swift payment. An overall positive experience selling my phone at a reasonably good price.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Super fast

Super fast, Super efficient, had no hassles, just sent my phone away and received cash a few days later. A painless way of selling your old phones.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication through the whole process and postage was paid for my to trade in my phone. I got a great deal for cashback on my phone. More than my telecom company offered.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

The service was quick and the price I…

The service was quick and the price I got for my phone was very reasonable for trade in. The email went to my spam and when I called they immediately resent it and I could see the old email in my spam. The funds were processed within a day of my call. The person I spoke with (Liz) was very polite and professional. I would recommend The Mobile Guru

29 July 2025
Unprompted review
Rated 5 out of 5 stars

The Best Device Sale Sevice

The ease of the sale was amazing and super easy. I choose to drop off my device which for me was great. I was paid in less than 12 hours. By far the best service I have used. I highly recommend Mobile Guru.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Blown away!

From the moment I began my enquiry, I was impressed with how efficient the communication and process was. Payment was made within 24 hours of my items arriving with the company. Would recommend to everyone.

25 July 2025
Unprompted review

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