Yes very good experience and better prices overall its good that you can pay when picking up your order than to pay money first and wait to be approved by data providers sometimes they don't approve a... See more
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Literally saved my life. I took the phone with subscription, not knowing that such a neglect piece of money can affect my mortgage. They helped me to cancel order when it was too late for odido
Company details
About Mobiel.nl
Written by the company
Het vergelijken en kopen van je mobiele abonnement of nieuwe telefoon doe je eenvoudig en snel bij Mobiel.nl. De online shop met telefoons en abonnementen. Wij zetten al het aanbod overzichtelijk op een rijtje, zodat jij zelf kunt bepalen wat bij je past.
Een nieuw abonnement bestellen of verlengen kan bij Mobiel.nl altijd. Het maakt hierbij niet uit of je je huidige abonnement ergens anders hebt besteld. Wij zorgen ervoor dat alles makkelijk en snel geregeld is. Kom je er online niet uit, dat zit er een team van specialisten klaar om je te helpen.
Bereikbaarheid klantenservice
- Ma-Vr: 09:00 – 22:00
- Za: 09:00 – 17:00
- Zo: 10:00 – 18:00
Mobiel.nl Support
Written by the company
Contact info
Nieuwstraat 22, 2266AD , Leidschendam, Netherlands
- info@mobiel.nl
- mobiel.nl
4.5
Excellent
76K reviews
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Wasted my time and money
Wasted my time and money. First tried to order a phone with a new plan through their website, but that just got stuck asking me for a "valid IBAN". After calling them twice managed to set everything up through the phone support.
Drove to their store to then pick-up the phone, where I paid for the phone by card, and then had to wait for an hour for them to sort things out. They didn't manage in the end and so couldn't give me the phone I ordered. They also couldn't immediately return my money - instead opting to make me wait five working days to get my money back.
In the end spend close to two hours driving there and back, an hour in their store, half an hour on the phone. All I got to show for it is being out 326 euro, hoping I ever get my money back.
If zero stars were an option, that's what I'd choose for this company.
Edit: They responded, they are not taking any responsibility. I "should have waited for a pickup notice" from them. Something they conveniently left out during my phone call with them. None of their other mails from them mention this. On the phone I explicitly asked them whether the phone was in stock - which it was - and it could all easily be arranged in the shop.
They also claim their payment terminals don't support return payments, which is of course nonsense. All modern terminals (which they had in the shop) suppor this - they just choose to make their POS not allow this. Very easy to claim "the machine can't do it" when you're the one refusing to do it.
1 November 2025
Unprompted review
Reply from Mobiel.nl
Beste Martijn Otto,
Bedankt voor het plaatsen van je review.
We vinden het jammer om te lezen dat je niet tevreden bent. We willen dit graag zo snel mogelijk voor je oplossen.
We hebben je een mail gestuurd met extra informatie en zouden je willen vragen om op deze mail te reageren. Mocht je de mail niet hebben ontvangen raden we je aan om je reclame/spam folder te controleren.
Met vriendelijke groeten,
Team Mobiel.nl
Good experience
Clear, structured interaction with the website and products on offer, leading to a successful outcome. Satisfied with the results and would recommend.
28 October 2025
Great deal found
Great deal found. Quick to answer questions and help solve any problems.
25 October 2025
Always with Best Offers
Mobiel.nl and independer always surprises me with great offers. I am a customer of them since 5 years. Highly recommend their services and offers.
21 October 2025
good cusotmer service
good cusotmer service
they have nice deals, they are reachable via whatsapp easily, if you have a problem with your contract and not getting a response mobiel.nl sends a message on your behalf and get the provider to response. i like their after sale service.
3 June 2025
the person who took the call was…
the person who took the call was patient and knowledgeable...helpful. and it was great actually speaking with someone since that seems to be impossible with Lebara...
19 October 2025
Great and reliable service
Good, fair and reliable service. I use mobiel for years and I will probably continue using them in the future.
18 October 2025
Good 💯😊💯💯💯💯
15 October 2025
good services
14 October 2025
Everything went smoothly and the most…
Everything went smoothly and the most important thing is the response i got from the customer service on WhatsApp. The order placing was so easy to.
13 October 2025
Great service with Best Price
I am using the services for the last two years and very much satisfied. Clear communication, easy process, they do most of the work for you.
10 October 2025
very bad experience with kliantservice…
very bad experience with kliantservice i order an porting number and thennumber was prepaid and still I have to wait 30 days for my number
i received an invoice even that i couldn't use the service because of the porting issue
I wouldn’t recommend your service to anyone even though I have two abonnements with you
6 October 2025
Reply from Mobiel.nl
Dear S. HOXHA,
Thank you for posting your review.
We are sorry to hear that you are dissatisfied and would like to resolve this issue for you as soon as possible.
We have sent you an email with additional information and a possible solution. We kindly ask you to respond to this email. If you have not received the email, we recommend checking your junk/spam folder.
Kind regards,
Team Mobiel.nl
Good offers and service
5 October 2025
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