I was asked for my simcard replacement in the last week and couldn't get until today. Again today I contacted the lebara customer service provider, the kind and supportive one. Immediately, I got the... See more
Company replied
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Bad provider! Medewerker Screming to the costumer! Everymouth extra 76 cent! And i dont have noting using extra! They call me layer because i say to lebara my conctract is almost finish i have even f... See more
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I spoke to Michael today to assist us with a switch. He is very knowledgeable about the products and services available. He is patient and clear in his explanations. He absolutely went the extra mile... See more
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I am a Lebara user in the Netherlands and I use my sim card frequently abroad within the EU. I had an issue with establishing calls back to the Netherlands while staying in Italy. I tried everything t... See more
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Company details
Written by the company
Al twintig jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
62K reviews
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They need to hire good and expensive IT…
They need to hire good and expensive IT specialist who can solve my problem. I had bad experience with them and still the problem is not solved.
Problem is number transfer.
2 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad provider
Bad provider! Medewerker Screming to the costumer! Everymouth extra 76 cent! And i dont have noting using extra! They call me layer because i say to lebara my conctract is almost finish i have even foto van my acount they say is not true and i lie! The same thinks they do to my wife! I am out of lebara! Guys do not use this provider better use bell sim of ben of rest of the are better and beter prijs! I was wait lebara to contact with me they never do it!!
5 May 2026
Unprompted review
Reply from Lebara NL
Hi Dilyan,
Thank you for your review. We’re very sorry to hear about your experience, this is not the level of service we aim to provide, and we understand how frustrating this must be.
We would really like to look into this for you and help resolve the situation. Could you please send us an email at trustpilotnl@lebara.com with reference number 370 and your phone number? We will contact you as soon as possible.
We look forward to hearing from you.
Kind regards,
Ashnie
The Lebara Team
Reply from Lebara NL
Thank you! 😊 Glad you’re happy with the quality and service!
Today the customer service provider was an excellent professional
I was asked for my simcard replacement in the last week and couldn't get until today. Again today I contacted the lebara customer service provider, the kind and supportive one. Immediately, I got the email notification for the order she made. I hope this order will be delivered soon.
5 May 2026
Reply from Lebara NL
Thank you! 😊 Glad to hear our colleague could assist you quickly. We hope your SIM arrives soon!
Vanessa was super nice
Vanessa was super nice , she proactively helped me to solve the billing issue which has been a lingering problem since February
5 May 2026
Unprompted review
Reply from Lebara NL
Thank you for your great review, Rafsan! 😊💬
We are happy to read that you were helped so well by our colleague Vanessa. We always do our best to provide the best possible service! 🌟💪
Reply from Lebara NL
Bedankt voor je review 😊 Fijn om te horen dat je tevreden bent met het product 👍
Good customer service
4 May 2026
Unprompted review
Reply from Lebara NL
Thank you for your review! We’re glad to hear you experienced good customer service.😊
Reply from Lebara NL
Thank you for your review. We’re glad to hear everything is good.😊
Changing the paying bank account is…
Changing the paying bank account is stupidly complex
3 May 2026
Unprompted review
Reply from Lebara NL
Dear Thomas,
Thank you for your review. We understand how frustrating it can be when something that should be simple feels unnecessarily complicated.
Your feedback is completely valid, and we are sorry that this process caused annoyance. We take comments like yours seriously and use them to look at how we can improve and make things easier for our customers in the future.
If there is anything we can help you with, we would be happy to do so. In that case, please feel free to contact us. You can reach us via our website, by phone, or through our social media channels.
Kind regards,
Vanessa
The Lebara-Team
Never have problem with the connection…
Never have problem with the connection and easy to change my bundle every time I need more or less
2 May 2026
Unprompted review
Reply from Lebara NL
Thank you for your review, Meilanie! 😍
We are delighted to read that you have never had connection issues and that changing your bundle is quick and easy whenever your needs change.🌟
Very good service
1 May 2026
Reply from Lebara NL
Thank you for your wonderful feedback, I! 😍
We are happy to read that you are satisfied with our service.
Reply from Lebara NL
Thank you for your review. We are sorry to hear that your experience was not to your liking 😕 We would be happy to help you improve this. Please feel free to contact us so we can see what went wrong.
Reply from Lebara NL
Bedankt voor je review! Fijn om te horen dat je onze service excellent vond 🙌📱
Ashnie was a life-saver in helping me…
Ashnie was a life-saver in helping me with a topup as my existing tariff was not compatible for online topup and I was out of data on my mobile. Thanks again Ashnie :)
30 April 2026
Unprompted review
Reply from Lebara NL
Thank you for your kind review! 😊 Great to hear Ashnie could help you so quickly. We’ll make sure to pass on your compliments 💙
Reply from Lebara NL
Bedankt voor jouw geweldige review, Teun! 😊💬
Fijn om te lezen dat je zo goed geholpen bent door onze collega Vanessa. We doen altijd ons best om de beste service te bieden! 🌟💪
Lebara is a cheap and flexible mobile…
Lebara is a cheap and flexible mobile network with good coverage and excellent international calling. Overall, it offers very good value for money.
29 April 2026
Unprompted review
Reply from Lebara NL
Thank you for your great review, Pawel!😍
We are happy to read that you’re finding Lebara to be affordable, flexible, and reliable. Your feedback is much appreciated and motivates us to keep delivering a service that suits our customers’ needs.🌟
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