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Rated 5 out of 5 stars

I have owned a Mitox 5250LRK PRO hedge trimmer for the last three years and it is a superb piece of kir. It starts easily and every time without difficulty, runs evenly and ploughs through the hawthor... See more

Rated 4 out of 5 stars

Delivered on time, though unfortunately without the chain in the packaging, but two provided by return of post when Mitox contacted. Only used the chainsaw lopper so far to attack a long length of... See more

Rated 4 out of 5 stars

I bought this direct and delivery was very expeditious even during Covid. My first experience with other than light domestic electric tools. First impression of construction - not adequate if you want... See more

Company replied

Rated 2 out of 5 stars

Just bought a second hand Mitox 268LRH. Very low use, belonged to a retired guy who just used it on his own hedge. It ran nicely but died after about 20 minutes and wouldn't restart. Good spark... See more

Company details

  1. Garden Center

Information provided by various external sources

Mitox was introduced into the UK in 2005 and has since become one of the fastest growing garden machinery brands, earning popularity with homeowners, landowners and professionals who recognise the outstanding quality and value for money that Mitox products deliver. All Mitox products benefit from the latest technology in their design and manufacture, providing excellent ergonomics, outstanding performance, and efficiency. Engineered for durability, all Mitox products feature comprehensive homeowner warranties as standard


Contact info

3.1

Average

TrustScore 3 out of 5

352 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This is a new company to me

This is a new company to me, but l called because l obtained a 2nd hand chainsaw, & wanted to get as much information about it that l could & to find if parts were still available. Because l was impressed with the service, I decided to buy a good quality brush cutter. As l ordered it before 3pm, l had it delivered mid morning the following day, & found everything in excellent condition. Hopefully l will be using Mitox
more in the future
Andy Reed

15 June 2020
Unprompted review
Mitox logo

Reply from Mitox

Hi Andrew. Thank you very much for taking the time to leave a review and I am glad that you were impressed with the service you received .

Rated 5 out of 5 stars

Good product quick delivery have used…

Good product quick delivery have used it a few times very pleased so far and reasonable price thanks

15 June 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Afternoon Terry.
Thank you very much for leaving a review following your recent purchase. If we can help with anything else, please let us know.

Rated 1 out of 5 stars

Would avoid

Would avoid!
Bought a brand new 550 UX Brushcutter, used it for roughly 6 hours and the petrol tank has developed holes in it, not even on the outside casing, right on the inside next to the shaft, no way anything could’ve pierced it! Obviously cheap plastic. Not fit for purpose.

14 June 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Morning, we are very sorry to hear you have experienced this issue with your Mitox Brushcutter. Please could you email us at info@mitox.co.uk so we can obtain further information on this issue.

Rated 1 out of 5 stars

Have a Mitox hedge trimmer

Have a Mitox hedge trimmer, since I bought it I only ever get 4-5 minutes running.
Then won't restart for a couple of hours

13 June 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Morning, we are very sorry to hear that you have experienced this issue with your hedge trimmer. Would it be possible for you to email us at info@mitox.co.uk so that we can try and help get this issue resolved for you?

Rated 1 out of 5 stars

would not rev

Sir I bought a mitox blower /vac two years ago . For a short time it was working fine then it would not rev, started ok took it to my local main dealer, small bill no change to the machine. My friend next door bought a strimmer and a blower. the strimmer was great but he also had problems with the blower which were not resolved. strimmer 4stars blower/vac1 (just for starting) do not buy , save your money

12 June 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Morning, we are very sorry to hear that you are experiencing problems with your Mitox blower/vac. We would very much like the opportunity to try and help resolve this for you so if you could send an email to info@mitox.co.uk with a note of the model of blower/vac you have, one of our customer care team will be in contact with you.

Rated 5 out of 5 stars

The service was excellent it assemble

The service was excellent it assemble together easily. and very pleased with how it runs and makes a good job of things nice tool.

10 June 2020
Unprompted review
Mitox logo

Reply from Mitox

Thank you very much for your review and we are pleased that you are happy with the service and the product. If we can help with anything at any time, just let us know.

Rated 4 out of 5 stars

Brushcutter Review

I bought a brushcutter online and the process was straightforward. The machine arrived within 24 hours as stated on their website..

I assembled the machine and within 15 minutes there was a problem because the casing had slipped off the vibration springs. It was a production error.

I rang Mitox who were helpful and put me through to their dealer in KIdlington. He refused to help as it was a warranty case, was rude and I certainly will not be buying from him in the future.

I rang Mitox and gave me a second dealer in Witney. He was polite and politely said because I did not buy the machine from him he would not touch it.

I rang Mitox and Andy in technical support was very helpful. We boxed up the machine, Fedex picked it up on a Friday and delivered it back on the Tuesday. Hopefully problem solved.

I guess the moral is to always deal with the organ grinder never his monkey!

10 June 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Afternoon,
We are very sorry that you experienced a problem with your brushcutter and that you feel you didn't experience a good level of customer service at your local dealer which is something we are looking into. We are pleased to hear that the issue was quickly rectified following your communication with our customer care team. Of course if there is anything we can help with in the future please let us know.

Rated 5 out of 5 stars

Just purchased a mitox mt28

Just purchased a mitox mt28. Must say, for the price, I am very impressed.

Packaged very well, does look very good quality whilst unwrapping.

Easy to assemble and started with no problems.
Engine runs very smoothly and responsive, unlike my cheap old multi tool.

Strimmer works well, as does the hedge trimmer.
Gearbox is a tad noisy but seems to work fine.

It is slightly heavy, but didn’t really cause me any problems.

7 June 2020
Unprompted review
Mitox logo

Reply from Mitox

Hi James,
Thank you for taking the time to leave a review following your recent purchase of a Mitox 28MT and I am glad to hear that you are impressed with the quality and value. Do not hesitate to contact us if you require any help in the future.

Rated 4 out of 5 stars

mitox 280bvx blower…

Very happy with my mitox 280bvx blower and 460uvx brushcutter.
Delivery was quick.

5 June 2020
Unprompted review
Mitox logo

Reply from Mitox

Thank you very much for taking the time to leave a review and we are pleased to hear that you are happy with your two new machines.

Rated 5 out of 5 stars

Service

Great service no complaints at all.

3 June 2020
Unprompted review
Mitox logo

Reply from Mitox

Hi David. Thank you for your review and we are delighted to hear that you were impressed with the service.

Rated 4 out of 5 stars

Fast shipping

Excellent service and got the item delivered really fast. I bought a Which? recommended petrol leaf blower/vacuum along with some accessories. The only issue that I faced was that many accessories were out of stock which makes our job hard as a customer to buy it from elsewhere. Otherwise overall a good experience. However, I am yet to assemble and use the product.

3 June 2020
Unprompted review
Mitox logo

Reply from Mitox

Thank you very much for taking the time to leave a review and we are pleased that you received your order quickly. We are sorry that you were unable to get everything you wanted to purchase from us due to lack of availability. We are now starting to see new stock being delivered regularly as things start to return to some kind of normality after the recent events.

Rated 5 out of 5 stars

I was very impressed with the service…

I was very impressed with the service from Mitox. This is my brand of choice due to reliability when I needed to replace my brushcutter of some 10 years. The model selected was a very competitive price and delivery was easily arranged The item arrived promptly and was easy to assemble. Great service all round.

30 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Dear Alan. We are very pleased to hear that you are impressed with the service you received from us. If you do need any help with anything in the future, just let us know!

Rated 5 out of 5 stars

Excellent value for money perfect

29 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Dear Aaron. Thank you for leaving a review and we are pleased that you found your purchase to be great value. Just let us know if we can help with anything in the future.

Rated 5 out of 5 stars

Easy to order on line

Easy to order on line - kept me updated regularly with the delivery process and arrived on time

28 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Morning.
Thank you very much for your comments and we are pleased that you found the ordering process simple. Do not hesitate to contact us if we can help at all in the future.

Rated 5 out of 5 stars

All good

All good. No issues

25 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Hi Gareth,
We appreciate you taking the time to leave a review following your recent purchase and are happy that you are pleased with the product.

Rated 1 out of 5 stars

Outperformed by own-brand engines from the DIY superstores

I bought a Mitox 650DX Petrol Hedge Trimmer just under 2 years ago thinking that it would be worth spending a little bit more money than going for an own-brand machine from one of the big retailers. Since then I have had the primer plunger, fuel pipes and carb all replaced, twice (£60+ a time) and even then it is a real effort to start (make sure you start the process an hour before you actually want to cut anything). My other tools are all own-brand, all start first time, don't need to be mollycoddled when storing and starting. I have just given up with the machine now that the piece of plastic which attaches the starter cord to the engine has sheared. I will be giving this back to my local garden tools shop as I refuse to throw any more money at it.

25 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Good morning, we are sorry to hear that you are encountering issues with your petrol hedge trimmer. Would it be possible for you to send your contact details to info@mitox.co.uk so we can try and assist you in getting this issue resolved?

Rated 5 out of 5 stars

Robust tool

Robust tool, bit on the heavy side but works well

23 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Morning, thank you very much for taking the time to leave a review following your recent purchase. If you require any assistance in the future, please just let us know

Rated 5 out of 5 stars

very pleased with my strimmer and…

very pleased with my strimmer and service

23 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Hi Keith. We are happy to hear that you are pleased with both the service and product. Just let us know if there is anything we can help with in the future.

Rated 5 out of 5 stars

Quick delivery in these times

Quick delivery in these times, done the job nicely.

15 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Hi Kevin,
Thank you for taking the time to leave us a review. We are happy to hear that you were pleased with both the fast delivery and the product you ordered. If there is anything we can help with in the future, just let us know.

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