Millers of Wokingham Reviews 

53
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, compassion, and understanding during difficult times. Many people highlight the respectful and professional service, noting how the team made challenging situations easier to manage. Customers particularly appreciate the thoughtful details provided, such as paw prints, certificates, and personalized memorial items. The availability of round-the-clock service and flexible arrangements, including collection options, further enhances the overall positive experience. Reviewers consistently recommend this company for their dedication to providing a caring and dignified service.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their compassion, understanding, and warmth... See more

Service

Clients share positive opinions on service, consistently describing it as helpful, flexible, and... See more

Customer service

Consumers find customer service to be positive, highlighting the team's empathetic, supportive, and... See more

Product

People report positive experiences with the products, highlighting the thoughtful inclusion of complimentary... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second time using this service and they're always so helpful, flexible and understanding. Everything was done promptly and with respect. Thank you for taking care of Marlo. He was a truly s... See more

Rated 5 out of 5 stars

My beautiful little boy Teddy passed away yesterday, Lisa at Millers was amazing. At such a difficult time she was compassionate, empathetic and beyond helpful. Teddy was collected straight away and L... See more

Company replied

Rated 5 out of 5 stars

Very sensitive and caring and couldn’t have been more accommodating in making everything as easy as possible. They did the ashes in 2 separate scatter tubes for us and the way the ashes and fur clippi... See more

Rated 5 out of 5 stars

I would highly recommend Millers of Wokingham. We sadly lost one of our beloved guinea pigs after 6 years. Not only were they kind and caring, but also very accommodating which was much appreciated gi... See more


Company details

  1. Pet Funeral Service

Written by the company

Pet & Equine Cremation Service - We are an independent family business offering a dignified and compassionate service during what is a difficult time for any horse or pet owner.


Contact info

4.8

Excellent

TrustScore 5 out of 5

53 reviews

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No recent history of asking for reviews

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4.8

All reviews

(53)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

We recently lost our 17 year old dog…

We recently lost our 17 year old dog Fred. Millers were recommended to us and they were brilliant. Reacting and dealing with everything so quickly and efficiently with care and compassion during a difficult time. Highly recommend. Thank you

6 May 2025
Unprompted review
Rated 5 out of 5 stars

We unexpectedly lost our pet snake late…

We unexpectedly lost our pet snake late at night, and we didn't know what to do. Thankfully we found Millers of Wokingham which were open and ready to help, showing genuine compassion and care. They treated our snake with the same respect and empathy you’d hope for any beloved pet, which meant so much to us. We received his ashes the following day in a lovely box along with a certificate and forget-me-not seeds. Their kindness brought real comfort during a very difficult moment.
Thank you Millers, for everything.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic local family business

Lisa made the whole experience of dealing with the loss of our 15yr old cat Jasper so much easier, nothing was too much trouble. Everything was completed in a very short time scale and we were kept updated every step of the way. The service provided was fantastic and Lisa is a wonderful person and so easy to deal with. Thank you

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Lisa was compassionate and empathic

Lisa was compassionate and empathic. Made us feel like our girl was special. Nothing clinical just a beautiful place to be. Highly recommend Millers very happy and felt completely comfortable. The paw print and forget me knot seeds were a lovely touch. I liked the idea that Millers is a family business. Lisa kept up fully informed. She rang to say our girl was with her which gave us comfort knowing she wasn’t in the vets all weekend

27 April 2025
Unprompted review
Rated 5 out of 5 stars

The team at Millers are honestly just…

The team at Millers are honestly just fantastic. The kindest most understanding people. They handled the transportation and cremation of my beloved pony of 23 years and I really couldn’t have asked for more. I am so deeply thankful and would highly recommend them.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful!

I lost my little chihuahua to a tumor, it broke my heart and millers picked him up straight away and looked after him until he was cremated later that day. I got a call the following morning saying he was ready to go home. What an amazing place and the service couldn’t have been any more perfect. They looked after my little boy and me. Highly recommend this wonderful pet crematorium.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience great business

The day of loosing our Alpaca was an extremely difficult time trying to find a place to take him for cremation, having received many declines over the phone, these answered with a lovley manner and no negativity, there was nothing they would not do to help. When we arrived with our alpaca they had all the time in the world, respectively took him from us and sorted him, sadly we could not collect him for a good month or so as we were very busy but we arranged collection and the whole experience was loving respectful and calm. Lisa was amazing and the cost was affordable. It is clear the animals matter to this family run business and not profit first. Thank you for all you did. We have hour details now and did not know you existed. Again thank you

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Mr Binks and Lola

We lost Mr Binks and Lola within 3 months of each other. Lisa was great in organising the collection of both from the vets and she was very considerate with us giving us time to adjust to our loss and there was no pressure on us to collect the ashes which were very well presented I can not thank them enough for all their help.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Maya’s cremation

I cannot thank Lisa and Richard enough . Lisa was just so brilliant very professional and looked after me while I was grieving for my Beautiful Maya. And the service was done beautifully and I had my Mayas ashes back within 48 hours as promised. So thank you.

12 February 2025
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

We are so sorry that you found yourself in the position of needing our services and are extremely grateful to you for taking the time to leave this review. Thank you.

Rated 5 out of 5 stars

Recent loss of Westie

We recently said goodbye to our beloved Westie. Through the whole painful process, Lisa was empathetic and considerate. She did what she said she was going to do - punctually. We are very greatful for the way Millers handled our loss. We cannot recommend them highly enough.

1 February 2025
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you Simon for your kind words which are very appreciated.

Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used Millars of Wokingham and was very pleased with everything, especially with it being a very sad time. From Lisa picking up my fur baby on the same day to our phone call explaining the process etc. Lisa was very empathetic and kind and helpful. I would thoroughly recommend this company! 5 stars all the way! Thanks Lisa!

8 February 2025
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you so much Lisa for your lovely review which is very much appreciated.

Rated 5 out of 5 stars

Wouldn’t hesitate to recommend Richard!

I have had Richard come out to two of our unfortunate losses of ponies at my retirement livery. Both times he couldn’t have been more professional, he was patient whilst we plaited one’s mane and allowed their owner to say goodbye. Always welcoming and friendly despite the ungodly hour. Wouldn’t hesitate to recommend him, and will use him again when the time unfortunately comes again.

18 June 2024
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you Daisy for your kind words which are always very appreciated.

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