Miller Homes Reviews 

Joanna at Windlestone point , Chilton. Joanna has looked after us very well with the purchase of our first home. Ever since she took our reservation over from a previous sales assistant , her care and advice has truly been appreciated and made our experience 5 star. A very big thank you for being exceptional.

Liz is a very knowledgeable in the new house building market. She in very empathetic to your needs and lets the quality of Miller Homes sell themselves.
Would recommend this housing development

I'll start by saying that I was pleasantly surprised to met Craig today. Such a polite and kind man who was very focused on his job and did an amazing job! I recommend Craig to everyone who needs work to be done around the house. He's careful to details and nicely explained the solutions to our problem! Well done Craig, nice to met you!! 5*

There are 3 main things I am very unhappy with.
1) My home leaks. Miller have been to investigate by removing some bricks. They have acknowledged verbally that the damp proof course has not been constructed correctly, as per the technical drawings, but I have not yet been offered a solution, and it now feels like they are trying to avoid the problem all together. The bricklaying contractors have quit. The technical rep has quit. And the above/below ground engineers have stopped responding to my emails. I suspect the build error may affect a lot more houses than just mine, but it is only recognisable when the skirting boards are removed under specific weather conditions.
2) Block Paving Driveway subsided very early on and it floods whenever it rains. I have been chasing this up for over 2 years, and the problem is still unresolved. Communication and feedback are appalling.
3) The communal areas of the estate were not finished on schedule. No work has been done for a long time and the schedule for doing it seems to constantly go back further and further, to the point that it feels as though it is never going to be completed.

This 5* Review is specifically for Marek, who today carried out remedial work at our property.
Marek was outstanding from start to finish. Friendly, professional, knowledgeable, and incredibly thorough, he approached the job with genuine care and attention to detail. The quality of his workmanship was excellent, and he took the time to ensure everything was completed to the highest standard.
It's really refreshing to meet someone who clearly takes so much pride in their work. Marek made what could have been a stressful experience completely straightforward and hassle-free.
I couldn't be happier with the result and I'm very grateful for his efforts. Marek deserves full recognition for the fantastic job he did. Highly recommended.

Massive thank you to Jackie and Alison at Portside Village Middlesbrough!! We are just beginning our house journey and though we aren’t ready to buy just yet, we will definitely be back to miller thanks to these two ladies who have been very helpful and provided great customer service. Thanks again!!

We had Chris smith attend our home today, he took the time to fix a multitude of issues around my house, paying great attention to detail and making sure everything was completed to a high standard. Nothing seemed too much trouble, and he was happy to explain what he was doing along the way.
I couldn't be happier with the service I received. Thank you for doing such a fantastic job!

Mark Taylor came and visited my property today. Mark was very helpful, and went the extra mile to ensure I was happy with repairs completed. Mark explained everything and even cleared up after his self! Thank you so much Mark.

Jake ,was amazing .polite. professional, and did a perfect job on repairs to out staircase
10/10 very happy

I am really pleased with all the site team and sales at Meadowbrook Chase. The sales team have been great with answering questions and dealing with visits by myself and my contractors. They are efficient and prompt with replies to emails and always answer the phone.
The meetings with the site team throughout the purchase process were professional, well structured and very informative. They answered my questions without hesitation and left no stone unturned informing me about my house and the surrounding areas.
The house has been treated well throughout the build, no mess left in the house and the brickwork has been clean throughout the build process.
The final product is looking amazing and I am excited to move in.

Sam Taylor has been a few times now to fill, sand , paint as well as other jobs and I cannot fault him. He works so hard, cleans up after himself, he’s very friendly and does a fantastic job. Even when there are extra little bits that needs doing, instead of me phoning them through, he gets them sorted there and then. I cannot rate him highly enough. Thanks Sam

Jake came round to paint my porch but said that it definitely needed filling and rubbing down before any paint could be applied. Very thorough, thoughtful, conscientious and tidy. Thank you. 🙏🏼

Best customer service and advice for first time buyers by Matt and Fiona at Eastgate gardens, Houlton.

Great service visiting the East Calder Oaks development. The sales advisor on site offered to show us around the show home and a few different house types they have available. She went above and beyond to answer questions we had.

I visited East Calder Oaks and was able to view their show home and a plot house. Service was great and has given me lots of information about purchasing a new build home. Many thanks

Chris Smith came round and did a great job really happy with his workmanship 👌🏻 Highly recommended.

Chris and mark

Chris and Mark have been fantastic with correcting our house (pop marks, fixing the shower etc). Professional, friendly and have done a great job. Tidied up after themselves and went above and beyond!

5 star service and would highly recommend

We dealt with Jo Crofts at Willowbrook Rise development and from the beginning she was a star!
As first time buyers, it was difficult for us to understand the process of buying, and there was alot for us to do, however, Jo explained everything in a clear and concise way. She always provides updates on the progress of our home and has been a great support throughout. We couldn't thank Jo enough for her support and guidance.

Amazing customer service from Matt and Fiona at Houlton. Very informative and seamless reservation process they have. Highly recommend them for new builds.

My experience with Miller Homes was absolutely unacceptable. I hadn’t even lived in my home for two years, and my front door had already been adjusted three times. It then failed for a fourth time and would no longer lock properly. A front door on a new-build home should not become an ongoing maintenance issue.

What made the situation even worse was the way the West Midlands Inspection Manager dealt with it. His attitude was incredibly patronising.

One of the most unbelievable conversations was when my front door would not lock one evening. To secure my home and my child, I removed the top lock so that I could at least lock the door overnight. The West Midlands inspect manager later told me I should never have done that because it had voided the warranty. When I asked what I was supposed to have done instead, he simply said I should have called somebody. Who? If simply removing the top lock was enough to void the warranty, how would calling somebody out to remove the same lock have been any different? As a single woman with a child, leaving my home unsecured overnight was never an option. I found his reasoning completely absurd.

He then went on to tell me that “everyone adjusts their front doors twice a year” and suggested I should simply adjust it myself. He even said the first time he adjusted the door, and I quote, “Adjusting your door is general maintenance, it’s part of being a homeowner, love.”. For less than 6 months later it to be unable to lock again. I found that comment incredibly patronising. Personally, I struggle to believe he would have addressed a large male customer with the same statement.

I asked him whether he adjusted his own front door twice a year. He said yes.

Readers, take a moment before continuing. Have you adjusted your own front door four times in the last two years? Or even once? That’s exactly what I was expected to accept as “normal” on a brand-new home.

This isn’t a five-minute job either. Correctly aligning the door involves adjusting 24 screws. I am not a door engineer, and I don’t believe any homeowner should be expected to know how to carry out this kind of work on a brand-new home. In my case, this wasn’t simply a settling issue. The door had a bow and ultimately had to be replaced rather than adjusted yet again.

After the West Midlands inspect manager reinstalled the top lock, I asked him to try locking the door himself. Neither I nor two representatives from the independent company could lock it using normal force. The West Midlands inspect manager eventually managed to lock it, but only by using so much force that my door handle was left noticeably loose and remained wobbly for the following few weeks until the entire door was replaced.

I also raised concerns that the front door was not meeting the relevant safety standards because it could not be secured properly. I felt those concerns were dismissed rather than taken seriously, despite the obvious security implications for my home and my child.

The condition of the door had also continued to deteriorate. The bow increased from 2mm to 2.5mm in less than eight months, yet the West Midlands inspect manager maintained that this was not the reason the door wouldn’t lock because it had not reached 3mm. I found it astonishing that a door could visibly worsen while the problem was repeatedly dismissed.

The door has since been replaced by Nationwide Doors and Windows. The engineers who replaced it told me they could not believe Miller Homes had considered the condition of the original door acceptable.

For the price of a new-build home, I expected quality, accountability and a front door that actually locked. Instead, I experienced repeated failures, excuses and patronising customer service.

Based on my experience, I would strongly reconsider buying from Miller Homes, particularly if you’re a single woman with a child. I was made to feel as though repeated failures, carrying out my own repairs and accepting dismissive treatment were all considered normal.

Finally, please don’t respond to this review with the same generic request to email your customer service address that appears on so many other Trustpilot reviews. I already did that, multiple times, and was ignored. If Miller Homes genuinely wants to improve its customer service, it should start by looking at how this case was handled by the West Midlands Inspection Manager rather than sending another template response.