Cala Homes Reviews 

4,548
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 815 reviews, reviewers overwhelmingly had a great experience with this company throughout their property purchasing journey. Customers frequently praise the extremely helpful, friendly and knowledgeable sales staff who actively guide buyers smoothly through every single step. People also deeply appreciate the attentive maintenance team, noting that any minor house snags are handled professionally, respectfully and efficiently. However, some customers also noted occasional difficulties regarding the aftercare service, experiencing prolonged delays in resolving various post-purchase property defects. Reviewers specifically mentioned facing continuous challenges with unresponsive support teams and a notable lack of proper communication when attempting to fix issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising friendly sales advisors and maintenance teams... See more

Service

Reviewers highlight positive aspects of service, noting that the team provided exceptional support and made... See more

Customer service

Users describe positive interactions with customer service, often praising staff for being supportive,... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent workmanship,... See more

User experience

People report positive experiences with user experience, highlighting how helpful staff members made the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are not in our home yet probably not until late December- early February. Fraz and Rossana in the Aurs Meadows site have been and continues to be so very helpful and nothing is to much bother... See more

Company replied

Rated 5 out of 5 stars

Bought a house in bucklers park and I'm very satisfied about the whole experience. Sale was smooth and the team supportive, the house had only a few snags that were addressed promptly and the... See more

Company replied

Rated 5 out of 5 stars

Brilliant company with brilliant services. They give you first class and posh services, housing and then a thoughtful welcome pack when entering your new bought home. The whole process from start... See more

Company replied

Rated 5 out of 5 stars

Heather and Chad at the Ufford Chase development listened to my needs and managed to get it all agreed over the weekend. Exceptional service from these two. Could not be happier with their efforts. Re... See more

Company replied


Company details

  1. Home Builder
  2. also in
  3. Housing Development

Written by the company

Cala Homes builds a range of houses and apartments in sought-after areas in Scotland, the Midlands and the South East of England. All Cala customers are independently surveyed by the Home Builders Federation after they move into their new home.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

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4.6

All reviews

(4,548)

759 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cala Painters Top Job

Cala painters Alan and Stevie very friendly and great workers

7 October 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Craig

Thank you for leaving your lovely review about your experience with Alan and Stevie. We'll make sure your feedback is shared.

Many Thanks,
Cala

Rated 5 out of 5 stars

Oakwood Park Development

Liz was very approachable & knowledgable about the development. We had all our questions answered and as a result have reserved a Cala Homes property.

4 October 2026
Cala Homes logo

Reply from Cala Homes

Hello Chris,

Thank you for leaving your lovely review about your experience with Liz. We'll make sure your feedback is shared.

Many Thanks,
Cala

Rated 5 out of 5 stars

10/10

Another productive working day by Chris Denny. All jobs completed to the same high standard that we've come to expect.

6 October 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Carole,

Thank you for leaving your wonderful review about your experience with Chris. We'll make sure your feedback is shared.

Many Thanks,
Cala

Rated 5 out of 5 stars

Cala's service

Much appreciate Cala's service. Paul and Connor helped sort out snagging issues flawlessly.

6 October 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Ganesh,

Thank you for leaving your lovely review about your experience with Paul and Connor. We'll make sure your feedback is shared.

Many Thanks,
Cala

Rated 5 out of 5 stars

great service

great service , super quick , did a great job !!

5 October 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Thank you for leaving your review. We're delighted to hear that you had a great experience with our team.

Many Thanks, Cala

Rated 1 out of 5 stars

DREADFUL customer service

DREADFUL customer service, go buy elsewhere

5 October 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Calum,
We are disappointed to read your review and we would like to look into this further.
If you would like to share more details with us via cala.group@cala.co.uk, we can look into this for you.
Kind regards, Cala

Rated 5 out of 5 stars

Vickie at the Cala development in…

Vickie at the Cala development in Killearn was so unbelievably helpful and personable today (04/10/26).
She was able to inform us not only about the development itself but also provided a great deal of information about the wider area - amenities, public transport etc. A rare experience these days to find someone so professional and friendly!

4 October 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Caroline,

Thank you for leaving your wonderful review about your experience with Vickie at our Killearn development. We'll make sure your feedback is shared.

Many Thanks,
Cala

Rated 5 out of 5 stars

Cala homes

Meg showed us around the lovely show homes and provided us with really good information and was able to answer all our questions.

4 October 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Chris,

Thank you for leaving your lovely review about your experience with Meg. We'll make sure your feedback is shared.

Many Thanks,
Cala

Rated 5 out of 5 stars

Sales Team at Aurs Meadows

Our son bought a Cala home at Aurs Meadows and when we visited the show home we absolutely fell in love with it. We hadn’t thought of moving however the sales team of Jenny & Lizi talked us through the development and we decided it would suit us. We spent a lot of time with both Jenny & Lizi and their professionalism is outstanding. Unfortunately we won’t be proceeding due to changes in the Cala specification however I cannot recommend Jenny and Lizi enough and if you are looking to buy a Cala home at Barrhead you will be in exceptionally good hands.

4 October 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Elisa,

Thank you for leaving your wonderful review about your experience with Jenny & Lizi at our Aurs Meadows development. We'll make sure your feedback is shared.

Many Thanks,
Cala

Rated 5 out of 5 stars
Cala Homes logo

Reply from Cala Homes

Thank you for leaving your review. We're delighted to hear that you had a great experience with our team.

Many Thanks, Cala

Rated 5 out of 5 stars

The wonderful team especially Philippa

The wonderful team especially Philippa. She is kind and patient. When I have any problems she explained clearly and help me to solve it. You should pay her more!She is an outstanding guy in your company.it is worth to provide her more salary.

3 October 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Alice,

Thank you for leaving your lovely review about your experience with Philippa.

Many Thanks,
Cala

Rated 5 out of 5 stars

Visited the Lathallan Grange site

Visited the Lathallan Grange site. Meg was really helpful and cheerful. She gave us all the information we needed and suggested which house type might best suit our needs

1 October 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Mike,

Thank you for leaving your lovely review about your experience with Meg at our Lathallan Grange development. We'll make sure your feedback is shared.

Many Thanks,
Cala

Rated 5 out of 5 stars

Brilliant experience with CALA Homes

Brilliant experience with CALA Homes – David & Ian

My partner and I have just bought our first home with CALA Homes and honestly couldn’t be happier with the experience we’ve had.

David, the Sales Advisor, and Ian, the Builder, have both been absolutely brilliant from start to finish. As first-time buyers, there was obviously a lot we didn’t know, but they were always there to answer our questions, explain things and make the whole process feel really easy and straightforward.

What has stood out the most is that their support hasn’t stopped since we’ve moved in. They’ve both continued to check in with us to make sure we’re settling in okay and that we’re happy with everything, which has genuinely meant a lot to us.

Any snags we’ve had have been dealt with incredibly quickly, and both David & Ian in particular have always made sure things are sorted rather than leaving us waiting around.

It’s clear that both David and Ian really care about the people buying the homes and take pride in what they do. They’ve made buying our first home such a positive experience and we honestly couldn’t have asked for better people to deal with throughout the process.

A massive thank you to both of them — they’re a real credit to CALA Homes! ⭐⭐⭐⭐⭐

1 October 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Mikey,

Thank you for leaving your wonderful review about your experience with David and Ian. We'll make sure your feedback is shared.

Wishing you all the best in your new home.

Many Thanks,
Cala

Rated 5 out of 5 stars

Paul was friendly and helpful and…

Paul was friendly and helpful and completed all work that he could

30 September 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Paula,

Thank you for leaving your lovely review about your experience with Paul.

Many Thanks,
Cala

Rated 5 out of 5 stars

Great service

Overall very pleased with the customer service to rectify any issues. We have had joiner Paul in a number of times and he has always been friendly, thorough, and hardworking.

28 September 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Alyssa,

Thank you for leaving your wonderful review about your experience with Paul.

Many Thanks,
Cala

Rated 5 out of 5 stars

Great service

Great service. Quality houses. Cant wait to move into my own home😊

4 September 2026
Cala Homes logo

Reply from Cala Homes

Thank you for leaving your review. We're delighted to hear that you had a great experience with our team.

Many Thanks, Cala

Rated 5 out of 5 stars

Andy couldn’t have done more or been…

Andy couldn’t have done more or been nicer, even my dog thought so!

28 September 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Dawn,

Thank you for leaving your lovely review about your experience with Andy.

We'll make sure your feedback is shared.

Many Thanks,
Cala

Rated 5 out of 5 stars

He is professional and detail in his…

He is professional and detail in his work.
Very Neat in the job Execution.

28 September 2026
Unprompted review
Cala Homes logo

Reply from Cala Homes

Hello Boniface,

Thank you for leaving your review. We're delighted to hear that you had a great experience with our team.

Many Thanks, Cala

Rated 5 out of 5 stars

Heather and Chad at the Ufford Chase…

Heather and Chad at the Ufford Chase development listened to my needs and managed to get it all agreed over the weekend. Exceptional service from these two. Could not be happier with their efforts. Really pleased to have purchased a CALA homes property and shall look forward to getting to the exchange date.

27 September 2026
Cala Homes logo

Reply from Cala Homes

Hello Daniel,

Thank you for leaving your wonderful review about your experience with Heather and Chad at our Ufford Chase development. We'll make sure your feedback is shared.

Many Thanks,
Cala

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