What a fantastic experience! The results speak for themselves—my Home & Garden area is now both functional and stunning. The team was efficient, courteous, and truly skilled. Worth every penny for the... See more
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Review summary
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Reviews shaping this summary
I have had my Mila’s for two years now. I needed to replace one so I reached out to their customer service department. They responded quickly and were able to help me out within 24 hours. Their commun... See more
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My experiences with Mila Cares have been always outstanding!!! No matter what, I've always have had wonderful experiences, from the purchases, any maintenance issues, Customer and Support services are... See more
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I recently purchased 2 Mini Mila's. I got a blue one and a green one. Love the colors. The green one in the bedroom was noisier than the blue one in the family room. I contacted Mila Cares and they ha... See more
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Company details
Written by the company
Say hello to Mila — the refreshingly thoughtful air purifier. With seven custom filters, category-leading CADR, and an app designed for both iOS and Android, Mila makes adjusting your home's air quality as intuitive as setting your thermostat. Please reach out with any questions to hello@milacares.com.
Contact info
1 Belvedere Dr, 94941, Mill Valley, United States
- 5103190895
- support@milacares.com
- milacares.com
3.3
Average
130 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I can't even express how terrible my…
I can't even express how terrible my experience with Mila has been. First of all, if your unit malfunctions (two of mine have) outside of 30 DAYS you can't even get your money back.
Then if it it's out of their warranty period, you are just out of luck and they give you some crappy discount to what? Just buy another.
I fell for this sunk cost fallacy once and now that it's happening again I'm out a ton of money on a piece of garbage that doesn't even work properly.
Trust me, GO WITH A DIFFERENT COMPANY.
12 April 2026
Unprompted review
Reply from Mila Cares Inc.
Kaitlin, we're sorry this has been such a frustrating experience. Two units with issues is not what anyone should go through, and we completely understand why your confidence in us is low.
To clarify, Mila carries a 2-year warranty, extended to 5 years for active Auto-Refill subscribers. We are actively working with you on your current unit and will continue to do so.
Great when it works
Great when it works! Not so great policy if it breaks now i have two units that are impossible to recycle or fix in my area. Never again. Loved them while they worked, looked nice in my home, but for the money I spent I'm super disappointed. Bought in 2021 Date box won't let me fill it in that far back.
11 March 2025
Unprompted review
Reply from Mila Cares Inc.
Thanks for sharing this, and we hear you on the frustration, especially given the investment.
We’ve actually reached out to you directly on January 21 and again on Wednesday the 11th to help review what’s going on with your units, but haven’t heard back yet. We’re always happy to take a closer look and walk through the best way forward rather than leave you stuck with unusable units.
If you can, please reply to that email or reach us at support@milacares.com so we can pick this back up with you.
Units fail swiftly after warranty period ends
I purchased two Mila air purifiers in 2022, and unfortunately, both units have proven unreliable. One has already failed, and the other has started making unusual noises and appears to be heading the same way.
When I contacted support, Mila acknowledged that my unit was from their first-generation product and that they have since moved on to newer versions with upgraded components and different manufacturers. However, despite this, they declined to replace the faulty unit because it was outside the original warranty period.
Given the price of these devices and the realistic expectation that an air purifier should last significantly longer than a couple of years, this was extremely disappointing. The response essentially amounted to explaining how much better their newer models are rather than resolving the issue with the existing product.
In my view, the warranty period is too short for a product like this, especially given reports of reliability issues with earlier versions. Based on my experience, I cannot recommend Mila and will be switching to another brand.
10 November 2025
Unprompted review
Reply from Mila Cares Inc.
Thank you for sharing your experience. We appreciate you taking the time to lay this out, especially while we’ve been working with you directly.
The units you purchased in 2022 were from our earliest hardware generation. Since then, we’ve made significant changes to the product based on what we learned from those early models. That includes redesigning the internal components and releasing a new generation, Mila Air 3, built with upgraded hardware and a new motor and fan redesign to improve long-term reliability. We also extended our standard warranty from one year to two years, and for customers on Auto-Refill, coverage can extend up to five years.
While warranty terms do set the framework for replacements, our goal has always been to review each situation carefully and work toward a reasonable path forward. We’ll continue to work with you directly via email regarding your current unit.
We appreciate the time you’ve spent with Mila and the feedback you’ve shared.
Purifier doesn't last
Bought a purifier in 2021 and the machine lasted two years. This product is too expensive ($500 CAD) to only last two years before having issues. It worked on and off after the two years. The company offers a two-year warranty against defects. I feel their product should not be on the market. They knew there was a problem and did nothing to inform users who bought the one version that there was a known issue of motor bearing failure. The only solution was to offer their upgraded purifier for a discounted price.
I'd be interested in knowing when the company knew of the defect/issue and never informed customers.
I have another purifier that was used in a different room/floor and it was bought years before the Mila and has outlasted it, also at a fraction of the cost.
1 June 2025
Unprompted review
Reply from Mila Cares Inc.
Thank you for sharing your experience. We understand why this was disappointing, especially given the price point and your expectations around longevity.
To provide some clarity: your unit was from our earliest hardware generation (2021). Over time, we did identify that a small percentage of early units could develop motor bearing issues, which prompted a series of hardware improvements in later generations. As those learnings emerged, we focused on correcting the issue in production rather than issuing a blanket notice, since it did not affect the majority of units and often appeared well beyond the original warranty window.
When issues did arise, our approach has been to review cases individually and offer meaningful accommodations where possible — including a new 2-year warranty and extended warranty program for Auto-Refill users, discounted upgrades to newer models that incorporate redesigned internal components, quieter operation, and improved long-term reliability. While we understand that an upgrade isn’t the outcome every customer hopes for, it’s the most responsible way we can support customers outside of warranty while continuing to improve the product.
We appreciate you taking the time to share your perspective. If you have any further questions, we are always happy to answer.
4 Year Lifecycle
I owned a Mila originally purchased in 11/12/2021. In the same time, I also purchased a Germ Guardian and a Coway Air Purifier. I have replaced filter every 6 months - year. The Mila fan and screen stopped working in Dec 2025. 4 years is not bad lifetime, but when the other purifiers brands are still working fine, I would not recommend Mila.
The Support team is responsive and nice, mentioned that my unit is understandably out of warranty. I was offered a generous discount to purchase a newer model, but with would rather invest in a different brand that lasts at least 8-10 years.
25 December 2025
Unprompted review
Reply from Mila Cares Inc.
Thank you for taking the time to share your experience, Sam. We appreciate the thoughtful note and understand why longevity matters when you’re investing in a premium product.
You’re right that four years of use isn’t insignificant, but we also understand your disappointment when comparing against other units that are still running. When you reached out, our Care Squad reviewed your case in full, confirmed your Mila was outside its warranty window, and did their best to offer a meaningful path forward with a heavily discounted upgrade to our latest model. While we respect your decision not to move forward, we wanted to ensure you weren’t left without options.
Since your original purchase in 2021, we’ve made substantial changes to improve durability and long-term reliability, including extending our standard warranty, introducing extended coverage for active subscribers, and redesigning our hardware with a new Nidec motor and custom fan in Mila Air3.
We’re grateful you acknowledged the responsiveness and care of our support team, and we truly appreciate you having given Mila a place in your home. Your feedback is heard and appreciated.
Tech is great ONLY if it works
Tech is great ONLY if it works. I purchased three and only one is still working and is extremely loud as all the internal components make loud noises. I’ve replaced them several times and had to pay $100 for each replacement and those stopped working as well. Terrible product. Dont let the technology fool you. Breaks down all the time.
21 December 2024
Unprompted review
Reply from Mila Cares Inc.
Thanks for taking the time to share this. That experience isn’t normal, and we're genuinely sorry it’s been so frustrating.
Repeated failures and excessive noise are not what we expect from Mila, and we absolutely want to look into this more closely.
If you’re open to it, please reach out to our Care Squad at support@milacares.com with more details so we can review what’s going on. Our goal is always long-term reliability — not repeat headaches.
We appreciate you flagging this and hope you’ll give us the opportunity to help.
Terrible company
Terrible company, product doesn't work and unsubscribing follows UI dark patterns. Same for mail unsubscribe.
2 December 2025
Unprompted review
Reply from Mila Cares Inc.
We’re sorry to hear this left a frustrating impression, Kasper. For clarity, once you wrote in, we immediately confirmed that you were fully unsubscribed from all marketing communications and ensured no further messages would be sent.
We never aim to make unsubscribing or account management difficult, and your feedback here is noted.
Very poor service
Very poor. Pre ordered Mila mini back in may and paid for it. Time after time delivery has moved August then November and guess what December and still nothing. Would not recommend at all. Poor communication have to chase for updates yourself.
2 December 2025
Unprompted review
Reply from Mila Cares Inc.
We’re really sorry for how frustrating this preorder experience has been, Scott — we completely understand why the shifting timelines have been disappointing. Your Mila Air Mini (along with UK Mila Air Mini and filter inventory) has arrived in the UK, but it’s currently being held for customs examination and clearance, which is what caused the most recent delay. This part of the process is unfortunately outside of our direct control.
Our latest update is that we expect the shipment to be fully released and received into the warehouse next week, with orders beginning to ship the week of December 15. As soon as your unit ships, you’ll receive your tracking email.
We truly appreciate your patience and the time you’ve spent following up. If you’d like another live check on your exact order status, our Care Squad is always happy to help at support@milacares.com.
Illegal
Illegal, fraudulent behaviour. Refuse to cancel my subscription. Bypass a merchant block on my credit card. Refuse to answer emails. Predatory behaviour and violates the UK consumer rights act. Unfortunately not the first time and this company is a recurring nightmare. Their customer service are very rude. Shocking behaviour displayed here. Money grabbing service.
26 November 2025
Unprompted review
Reply from Mila Cares Inc.
We’re really sorry to hear this! That’s absolutely not the experience we want anyone to have. We always respond to emails (though we do have limited coverage on weekends), so if you haven’t seen a reply yet, please double-check your spam folder just in case. If you’re still not hearing from us, please try again at support@milacares.com and we’ll make sure your message is handled promptly.
Just to clarify, we would never refuse to cancel an Auto-Refill subscription. You can always cancel it yourself any time by logging into My Account on our site, and we also send a reminder email four days before every shipment so you have time to pause or change anything before you’re charged.
We’re absolutely here to help — once you’re able to reach us, we’ll take care of whatever you need.
Customer service is solid
I have had my Mila’s for two years now. I needed to replace one so I reached out to their customer service department. They responded quickly and were able to help me out within 24 hours. Their communication was clear and they kept their promise on the war warranty. I love this company.
17 November 2025
Unprompted review
Reply from Mila Cares Inc.
Thank you so much for taking the time to share this. It means a lot to our team. We’re thrilled to hear your Mila has been with you for two years and that our Care Squad was able to help quickly when you needed a replacement. Clear communication and keeping our promises are things we take seriously, so it’s wonderful to hear that came through.
We’re grateful to have you in the Mila family! If you ever need anything down the road, we’re here for you.
Mila "Cares"...about their bottom line.
I purchased a large Mila air purifier several years ago, and was pleased enough with it that I bought a second, smaller unit afterwards. They can sometimes be a little slow to pick up on increasing particulates due to cooking, but are generally pretty good machines. That being said, when you buy one, you're immediately enrolled into a filter renewal plan that you can't chance or cancel without emailing the "customer 'care' team."
I keep my windows open during the summer, so don't generally run my purifiers year round. As a result, I don't need regular deliveries of filters.
Several months ago, I emailed and requested to cancel my filter subscription. The "Care" team said they did that. But it turned out that they only canceled the recurring order for one machine. The other was still in place.
Fast forward to earlier this week when I was notified that an order had gone through. I emailed the customer care team and asked to cancel, but the filter was already on its way and there was nothing anyone could do to stop it. As a result, I am out $73 for an air filter I don't need. On top of that, there was no real apology of any kind for not canceling both subscriptions, or any offer of even a partial refund for the error. Typical corporate behavior at this point, but truly obnoxious nonetheless. This type of behavior is deliberately designed to ensure that companies rake in as much money as possible from consumers. I don't like it.
My recommendation is that you don't do business with these people. You can get perfectly good air purifiers for less money with filters that are easy to get and can easily be purchased on an as-needed basis.
17 October 2025
Unprompted review
Reply from Mila Cares Inc.
We’re really sorry this experience left such a bad impression. That’s not how we want anyone to feel.
To clarify, Mila’s filter plan is optional and can always be canceled or adjusted by visiting account.milacares.com or emailing support@milacares.com. We also always send a reminder email four days before every shipment to give you time to pause or cancel if you don’t need it.
It sounds like one of your subscriptions didn’t get fully canceled, and we’d like to fix that if we haven't already. If you reach out again, we can review your account, and make sure both are fully canceled.
Reply from Mila Cares Inc.
❤️
Amazing customer service
Amazing customer service. Very happy. Looking forward to my new Mila product and having clean air.
8 October 2025
Unprompted review
Reply from Mila Cares Inc.
Thank you for the kind words, Jeff, and thank you for being part of the Mila fam!
My experiences with Mila Cares are beyond a doubt...Outstanding!!
My experiences with Mila Cares have been always outstanding!!! No matter what, I've always have had wonderful experiences, from the purchases, any maintenance issues, Customer and Support services are top notch people whom I've had the pleasure of doing business. There's not many businesses that treat their customers fairly, and quickly. I'm up to 5 (Five) Mila's now and truly enjoy the investment, which is great for my family allergy sufferers. I'm happy to have found a great product, backed by professional, talented, and customer-oriented individuals. Thank you for all that you do. I appreciate it tremendously.
5 October 2025
Unprompted review
Reply from Mila Cares Inc.
This absolutely made our day. We’re so grateful for your kind words—and for welcoming five Milas into your home! It means the world to hear that your experience with our Care Squad has been such a positive one. We’ll be sure to share this with the whole team. Thank you for being part of the Mila family!
Jeannie was very helpful and understanding
Jeannie was very helpful and understanding of my need to get this shipped out as soon as it became available.
Thank you Jeannie.
Regards,
Nari
9 September 2025
Unprompted review
Reply from Mila Cares Inc.
Thank you so much for the kind words, Nari. We’ll be sure to pass this along to Jeannie—our Care Squad works hard to make things smooth and stress-free, and it means a lot to see that reflected back. We’re glad we could get this sorted quickly for you!
Customer service is quick and polite
Customer service is quick and polite! Easily handled my issue and was a pleasant change from other companies.
3 September 2025
Unprompted review
Reply from Mila Cares Inc.
Thanks so much for sharing this. Our Care Squad works hard to make sure every experience feels personal and supportive, so it means a lot to hear that reflected back. We’re so glad we could help make things easy for you!
Mila is a great product
Mila is a great physical product, beautiful and works well, with an excellent app to match. Customer service is top notch as well.
15 July 2025
Unprompted review
Reply from Mila Cares Inc.
This absolutely made our day. We’ve put so much heart into Mila—both the purifier and the app—so hearing that it all comes together for you (with our Care Squad, too!) means the world. Thanks for the kind words and for being part of the Mila fam.
Excellent service and product
Thanks for found in air quality in my house have improved significantly. The app is easy to use, and the purifier is effective and silent. Regarding the filter selection, I said support, and they immediately gave me useful guidance. Both customer service and goods are very good.
2 July 2025
Unprompted review
Reply from Mila Cares Inc.
We’re so happy to hear Mila has made such a big difference in your home’s air quality. Clean air should feel simple, and it’s wonderful to know you’re finding the purifier both effective and whisper-quiet.
We're also glad our Care Squad could quickly guide you on filter selection, making sure you’ve got the right setup for your needs is always a top priority.
Thanks so much for sharing your experience, and for trusting Mila to keep your air fresh. We’re grateful to have you in the Mila fam!
Mila looks cool
Mila is not only a superior air purifier it is the coolest looking one
27 August 2025
Unprompted review
Reply from Mila Cares Inc.
This is what we love to hear! 🤗 Thanks for sharing your experience and for being part of the Mila fam!
I have nothing but praise for the care…
I have nothing but praise for the care ink found. His employees were favorable, thoughtful and honest in the desire to help me from contacting him for the first time. A company that mixes professionalism with such human touch is difficult. They really care about their customers and the neighborhood, as you can see. Perfectly advised!
12 June 2025
Unprompted review
Reply from Mila Cares Inc.
If you are referring to Mila, your kind words mean so much to our team. 🙂 We’ve always believed that clean air should come with care that feels personal, thoughtful, and human. It’s wonderful to hear that came through in your experience. Our goal is to always combine professionalism with compassion for the people and communities we serve.
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