From the moment we enquired with Anthony who advised on the air con to Charlene booking us for installation quickly after issues with stock levels we were updated and rescheduled quickly.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
From the moment we enquired with Anthony who advised on the air con to Charlene booking us for installation quickly after issues with stock levels we were updated and rescheduled quickly.... See more
Company replied
We popped into the showroom on the off-chance, and were amazed by how knowledgeable Anthony the salesperson was. He walked us through choosing the units, and told us what to expect. We then found... See more
Company replied
We had an AC installed recently. The process from quotation to installation was smooth although details and standard of quotation could be improved. A company one can do business with. It is reliabl... See more
Company replied
the installation team kept us informed at every stage of the 4 day job - what they were going to do and when. because it was a domestic situation they always removed their outdoor shoes when working... See more
Company replied
We at MAC pride ourselves on delivering a first class service to all our customers new or existing. All our colleagues within MAC are all qualified to the highest standards so you can be sure to achieve your expectations. We only supply and fit equipment that has long warranty not 1 year or 2 years but 7 years for continuous peace of mind. We also offer service plans to keep your equipment performing to its optimum performance all year round so you can enjoy your Air Conditioning all year. We work with some of the biggest names on the high street such as Claire’s and Smigle as well as Bullring and Grand central.
24 Manor park Road, B36 0DJ, Birmingham , United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole process was conducted in a very professional way from my first contact to the paperwork and to the fitting of the unit

Reply from Midland Air Conditioning and Facility Management Ltd
From the moment we enquired with Anthony who advised on the air con to Charlene booking us for installation quickly after issues with stock levels we were updated and rescheduled quickly.
To guys Brad, Calum and Jack were outstanding going above and beyond to show us how to use air con. They were professional throughout installation constantly clearing up and install went to plan to a very high standard. Would definitely recommend them

Reply from Midland Air Conditioning and Facility Management Ltd

Reply from Midland Air Conditioning and Facility Management Ltd
We reached out for maintenance of our office air conditioning units.
From initial email enquiry right through to completion of the first set of service works outstanding level customer service and communication were provided throughout.

Reply from Midland Air Conditioning and Facility Management Ltd
Great company to work with nothing is to much trouble turned up on time and nice clean and professional job thanks again

Reply from Midland Air Conditioning and Facility Management Ltd
I made an online enquiry with MAC about air con in my property and was contacted back quickly. We had an initial meeting to discuss options and what we wanted, followed by a quote we were happy with. Following deposit being paid our install was scheduled and bang on time the team arrived and completed our install complete with demo. We are really happy so far and cannot thank Lucy, Charlene and Emma in office along with the onsite teams (sorry didn't get all names) enough for making it so easy for us. We are signed up to the servicing plan ready for next year which is also a relief and ensures we adhere to the warranty of the unit (all explained by the team). I would highly recomend MAC, especially if you think air con is unachievable in your property because it is easier than you think and very competitivly priced 😀

Reply from Midland Air Conditioning and Facility Management Ltd
The installation was excellent. We were informed of what would happen & when. Everyone turned up on time. The workers were very tidy and cleaned up their mess. They were also very polite.
The office staff have also been super efficient and helpful.
I can not fault this company - every employee is a credit to you.

Reply from Midland Air Conditioning and Facility Management Ltd
What a fantastic team today. John and Brad created a great first impression as soon as they turned up, worked hard, were extremely professional and tidied up well and ran through everything really well
A credit to your business…thank you

Reply from Midland Air Conditioning and Facility Management Ltd
The service i received from Midlands Airconditioning was first class from the initial survey to the installation.
It was a seamless process and my needs were listened to. I was never over sold anything I didn't want or need.
Not forgetting the office staff who where efficient and friendly
The installation was completed wuth a very sort time with no delays, in fact the the installation was bought forward so that server to installation was only a matter of a few weeks,Anthony even referred me on to a solar panel installer after I advised him that I was giving a problem finding a reputable company, again this also was completed within a few weeks., therefore I can only recommend both companies as both are first class. And both reasonably priced

Reply from Midland Air Conditioning and Facility Management Ltd
Good showroom. Knowledgeable and helpful personnel. Quick, efficient, tidy installation. Competitive pricing.

Reply from Midland Air Conditioning and Facility Management Ltd
MAC fitted two AC systems for me over a four day period. The process could not not have gone smoother, both the guys (Jamie & Reiss) from MAC were professional and approachable and did a great job. They kept everywhere clean a tidy and kept me aware of installation throughout the process.
I have no hesitation in recommending this company.

Reply from Midland Air Conditioning and Facility Management Ltd
the installation team kept us informed at every stage of the 4 day job - what they were going to do and when. because it was a domestic situation they always removed their outdoor shoes when working inside. they cleaned up after them every day and ensured there were no access/exit obstructions. there was no smoking, no profanity and no horseplay, they just got on with the job.

Reply from Midland Air Conditioning and Facility Management Ltd
Very good from the team, they acted and worked very professionally.

Reply from Midland Air Conditioning and Facility Management Ltd
Great company and staff, really knowledgeable at advising the best options, and providing information before and after install. Respectful of our property and considerate of making sure the Install was well executed and left clean and tidy. Highly recommend

Reply from Midland Air Conditioning and Facility Management Ltd
The response to our enquiry was prompt, flexible to our needs and professional, from the site consultation, to the office support and to the installation. Since installation the support and advice has continued and nothing is too much trouble.
We have tried the units on the heating setting and are happy with them especially as the electricity is cheaper to use than gas which runs our central heating.

Reply from Midland Air Conditioning and Facility Management Ltd
Having put up with useless and very expensive storage heaters for many years and also a home that got far too hot in the summer I decided to take the plunge and look at an aircon system that would give me cheap good warmth in the winter and lovely cool rooms in the summer. I decided to go with Midland Air Con and Facility Management after perusing several other air con installation companies and I am so glad I chose this company.
Surveyor was out quickly, knew exactly the best units for my property, gave me a quote that didn’t require even thinking of haggling down as it was so good. From enquiring to installation was a matter of a few weeks. I now have a lovely warm home at a fraction of the cost I’m used to.
As for the installation crew, I don’t believe a nicer bunch of lads could exist!
Jack and Callum the installers were extremely polite and friendly and willing to answer any silly questions I had. Again the same with Jack the electrician, the whole team were a pleasure to have around the house in the two days it took to complete the installation.
My units not only provide warm air in the winter and cool air in the summer, but they also act as an air purifier and also a dehumidifier which is great and solves my wet windows every morning this time of year.
Best purchase I’ve made for a very long time.
If you’re considering using these guys, stop considering and just go for it. You will not be disappointed.

Reply from Midland Air Conditioning and Facility Management Ltd

Reply from Midland Air Conditioning and Facility Management Ltd
Very professional from start to finish. Great communications - kept me informed every step of the way. Neat installation. Great follow up and customer service. Highy recommended.

Reply from Midland Air Conditioning and Facility Management Ltd
Survey & quotation stage was super quick and thorough. Price was very competitive.
Installation team were brilliant - communicative, flexible and professional.
Everything was fitted to a high standard and work space was left clean and tidy.
Jamie and his team were super friendly and took time to explain and show the install, equipment and how to use our new air conditioning unit.
Would highly recommend the team & company - 10/10.

Reply from Midland Air Conditioning and Facility Management Ltd
From the outset when looking for home Air Conditioning, I was blitzed with many companies offering a 'deal'. Whilst price is important, so is having a company there for the long term with a proven track record of quality installation, great reviews and proper after sales service. Only one company met this criteria- Midland Air Conditioning. I enquired online, was able to get a guide as to cost, without the need to speak to anyone at this stage. I researched them online and ' checked them out'. All seemed in order, so I called to arrange an actual detailed quotation. Anthony, the director, duly came along to my home and gave excellent advice as to what would work best for me. He pointed out a few things I had not considered and was generally helpful and professional. Detailed written quotes were supplied listing everything we spoke about. Next day I decided to proceed and paid my deposit with help from Charlene in the office - and Lucy - always on hand to assist and advise. A fitting date was agreed and booked in. During this time I was updated and kept in the loop - great. Install day arrived, and Matt and Jack arrived on schedule and worked throughout to fit and test. Both are to be commended for a sound work ethic, and pleasant manner. The electrics were next, and these were done at pace to a high standard. So all in all, I was 100% right to place my trust - and money- with M A C. Seldom do you find a complete service from start to finish but with these guys and gals, you can. There is so much to recommend them, try it for yourselves and see... 😃

Reply from Midland Air Conditioning and Facility Management Ltd
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.