MGI Direct Reviews 

168
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge. Reviewers frequently mention that advisors go above and beyond, providing excellent support and clear explanations throughout the process. The service is often described as efficient, seamless, and stress-free, leading many to recommend the company. Customers often recommend the company to others, expressing a strong desire to use their services again in the future. Many also appreciate the constant communication and round-the-clock support provided by the team.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their efficiency, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and support received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt wit... See more

Rated 5 out of 5 stars

Aled was very helpful. He supported me throughout my journey. He went to that extra mile to show me how to get the right supporting documents for my application. He responded to me anytime I needed he... See more

Rated 5 out of 5 stars

The service provided by your mortgage broker was second to none. The best thing your company did was hiring her. We had a complicated and changing financial situation over a long period of time which... See more

Rated 5 out of 5 stars

We had a great experience all around with Huw - he is friendly and professional. He always had our best interest at heart - looking for the best mortgage offer for our needs and was quick to communic... See more


Company details

  1. Mortgage Broker

Written by the company

Providing expert Mortgage & Insurance advice for everyone from first time buyers to experienced buy to let landlords. We have access to a comprehensive range of mortgage lenders and can explain the benefits and pitfalls of each of the thousands of products available, making for an easier life for you. Our business partners, our experience and our determination to gain a suitable Mortgage offer make it ALL happen, from initial conversation to money in the bank on mortgage completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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4.9

All reviews

(168)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Patrick

Excellent service from Patrick.
He went above and beyond to help us secure our mortgage to be able to finally buy our first home!

It wasn't the easiest of applications due to no fault of Patrick but he managed to sort everything out stress free!

Patrick was very flexible and quick to reply with any of our queries or concerns.

Always happy to help in any way possible.
The whole process was stress free for from our point of view.
Patrick would ensure that we understood everything down to the nitty gritty details. There wad no surprise costs or information we were unsure of and if we were unsure of anything Patrick would explain to ensure we understood.

Thank you Patrick for being able to allow us to finally have our own home!

21 May 2024
Rated 5 out of 5 stars

Dealing with our adviser Robert Morgan

Dealing with our adviser Robert Morgan, was accurate, sensible, collaborative, time and satisfying. He is the best. Always keeping us posted. Quick in answering our calls, soft spoken, polite, doing his best to satisfy our request. I will happily make use of his services again and recommend him to all my friends.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

The Best Mortgage Broker

I recently had the pleasure of working with Lloyd Thomas who was our mortgage broker from MGI Direct. He provided exceptional service throughout the entire home-buying process. His expertise and dedication were evident from the start. Lloyd was always available to answer questions, clarify complex financial details, and offer guidance that was both insightful and reassuring. I would highly recommend him to anyone in need of a knowledgeable and reliable mortgage broker.

2 May 2024
Rated 5 out of 5 stars

Fantastic advice and guidance from Aled

Aled was absolutely fantastic from day 1. He answered all my questions and gave me alternative options which no other mortgage advisor had ever mentioned. I would have no hesitation in recommending MGI but specifically Aled's expertise. I'm very grateful for his hard work on getting me a fabulous buy to let rate - thanks so much Aled!

7 March 2024
Unprompted review

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