I love the service - fast and efficient. The only thing i'd say needs improving is the website. I find it a bit confusing and always gets something wrong.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been using Metro Imaging for years, mostly for online self-service printing. I'm glad to report that nothing has changed post the merger/move. I still receive exactly what I expect to see, with a... See more
Unable to rate you because First class mail has not delivered after five working days. When do you think package will arrive? I am still unable to rate on this occasion (Royal Mail being an unwilli... See more
Company replied
We required several prints to complete the finishing touches to our pub and hotel here in London. We are delighted with the quality of the product. The pictures look amazing and really help lift the a... See more
Company replied
Company details
Written by the company
40 years in the photographic industry has taught us that every person who works here is as important as our clients. Our aim is for a flexible workforce with multi-skilled and cross-trained people so that our level of expertise is second to none. We enjoy working in a friendly atmosphere and we want you to feel welcome too. Walk through our doors and you’ll find us a very approachable enthusiastic sort, just take a look at our staff profiles for a sneak peek into who we are and our backgrounds. We know a lot about photography and we take the time to understand your needs and tailor our service to best suit you. This personal approach, means that whatever you throw at us we are confident we can exceed your expectations. Don’t just take our word for it, drop in or give us a call and we’ll be happy to show you what Metro can do.
Contact info
32 Great Sutton Street, EC1V 0NB, London, United Kingdom
- 0207 865 0000
- enquires@metroimaging.co.uk
- metroimaging.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Metro Imaging
Thank you for the five star review, it is very much appreciated.
Thanks for your help.
Thanks for your help.. We tried ordered this from france beforehand and it all went wrong, so thanks.
24 May 2024
Reply from Metro Imaging
Hi, many thaks for the five star review and glad to be of assistance and please get in touch directly if you have any further issues or queries.
Reply from Metro Imaging
hello, many thanks for the five star review and hope we can be of service again soon.
Reply from Metro Imaging
Hi, not sure what message you left but thank you for the five-star review!
Reply from Metro Imaging
Many thanks for the five star review, it is very much appreciated.
Quality
Super fast turn around, great quality of prints, tweaks to exposure spot on and final product is hanging on a very happy clients wall
17 May 2024
Reply from Metro Imaging
Many thanks for the positive review and five stars and hope we can be of service again in the future.
Fast and reliable
You promised to do a job in a few days yet we were able to pick up the print after a couple of hours. Very happy with quality and speed.
30 April 2024
Reply from Metro Imaging
many thanks for the feedback and five stars and glad we could turn things around for you so quickly.
Reply from Metro Imaging
Hi, Many thanks for the five star review, it is very much appreciated.
Very very bad experience of mine ever 🖐
14 May 2024
Reply from Metro Imaging
Hello, I am sorry to hear that you recieved a poor service from us. We will contact you directly so that we can discuss and investigate so that we can rectify any issues you may have.
Excellent and super simple.
10 May 2024
Reply from Metro Imaging
Many thanks for the five star review and positive feedback it is very much appreciated. We hope we can be of service again soon.
Reply from Metro Imaging
Thank you for the very kind feedback and hope we can be of service again in the future.
Reply from Metro Imaging
Thank you for the five star review and I'll pass on the positive review to our colleagues in production.
Reply from Metro Imaging
Thank you for the five star positive review, it is very much appreciated and hope we can be of service again soon.
Quality is excellent
Quality is excellent. However, the persistent problems with Royal Mail with delays and lost parcels is an issue when ordering from the UK.
4 April 2024
Reply from Metro Imaging
Many thanks for the feedback. We are reviewing our Royal mail delivery service, unfortunately their service is out of our hands, we have persevered for some time but now having to look at alternaives. I hope this doesn't put you off using the services we can control.
cancelled order within 2 hours of…
cancelled order within 2 hours of placing it. I was still billed and sent the item.
13 April 2024
Reply from Metro Imaging
Hi, many thanks for the feedback it is greatly appreciated. It is important that our clients are satisfied with our services, so we will investigate and reply.
Excellent work
I had just a small job, but it was done to a really high standard and with the same care and attention a big contract would get. The staff are also fantastic - helpful and cheerful.
11 March 2024
Reply from Metro Imaging
Thank you for your very kind words and five star review, it is greatly appreciated.
Reply from Metro Imaging
Hi, Many thanks for the positive five star review, it is very much appreciated.
I've used self-service premier…
I've used self-service premier printing, which I always find to be reliable and quick.
12 March 2024
Reply from Metro Imaging
Thank you for the positive feedback regarding our online print services, I'll let the team know.
Great giclee prints
27 February 2024
Reply from Metro Imaging
Thank you and very glad you like the giclee prints.
Reply from Metro Imaging
Many thanks for the five star review and glad you like our range of services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.