Metro Imaging Reviews 1,803

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I love the service - fast and efficient. The only thing i'd say needs improving is the website. I find it a bit confusing and always gets something wrong.

Rated 5 out of 5 stars

I've been using Metro Imaging for years, mostly for online self-service printing. I'm glad to report that nothing has changed post the merger/move. I still receive exactly what I expect to see, with a... See more

Rated 5 out of 5 stars

Unable to rate you because First class mail has not delivered after five working days. When do you think package will arrive? I am still unable to rate on this occasion (Royal Mail being an unwilli... See more

Company replied

Rated 5 out of 5 stars

We required several prints to complete the finishing touches to our pub and hotel here in London. We are delighted with the quality of the product. The pictures look amazing and really help lift the a... See more

Company replied

Company details

  1. Photo Printing Service
  2. Prints and Signs Store

Written by the company

40 years in the photographic industry has taught us that every person who works here is as important as our clients. Our aim is for a flexible workforce with multi-skilled and cross-trained people so that our level of expertise is second to none. We enjoy working in a friendly atmosphere and we want you to feel welcome too. Walk through our doors and you’ll find us a very approachable enthusiastic sort, just take a look at our staff profiles for a sneak peek into who we are and our backgrounds. We know a lot about photography and we take the time to understand your needs and tailor our service to best suit you. This personal approach, means that whatever you throw at us we are confident we can exceed your expectations. Don’t just take our word for it, drop in or give us a call and we’ll be happy to show you what Metro can do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great Service

I love the service - fast and efficient. The only thing i'd say needs improving is the website. I find it a bit confusing and always gets something wrong.

5 May 2026
Rated 5 out of 5 stars

No change - Still the Best

I've been using Metro Imaging for years, mostly for online self-service printing. I'm glad to report that nothing has changed post the merger/move. I still receive exactly what I expect to see, with a very quick turnaround.

24 February 2026
Rated 5 out of 5 stars

What a great service

What a great service, super quick delivery and a terrific final print via the self service option, great communication throughout & very happy. I will be ordering again from Metro Imaging!

28 January 2026
Rated 5 out of 5 stars

they went the extra MILES (not mile).

they went the extra MILES (not mile).. Superb afjustment of the phote, frame and non-reflective glass superb and wonderful manager to work with. Metro People really care about what they offer in terms of skill, test and workmanship.

HL MINDLIN

27 August 2025
Rated 5 out of 5 stars

First experience

This is the first time that I've used an online print service, having always printed my own images, so I was somewhat nervous about preparing the images and the end result.
The advice given was concise and made me feel more confident and the results exceeded my expectations.
Very relieved and very happy with my images.
Will definitely be doing this again

3 November 2025
Rated 2 out of 5 stars

questionable customer service

I was under the assumption that, similarly to other print shops, they would advise and offer their services/expertise to ensure that your print order was sized, formatted, and color-corrected correctly. Metro Imaging did none of this and genuinely sold me a print of a pixelated image that was incorrectly sized and was not color-corrected.

I understand that by using the self-service printing service that the customer is supposed to take the reins on this, but to neglect to give any feedback or advice to the customer whatsoever, KNOWINGLY giving the client a terrible print and taking their money (overpriced, all things considered), is bad practice. I was truly disappointed by my last order because, although I had communicated with the owners/supervisors of the shop, I opened my package to find truly terrible prints. So bad that I had to reorder them from another service that actually took the time to understand my intentions and needs before printing and asking for money.

Really disappointing for a seasoned photographer who has used Metro Imaging a number of times. Will think twice before spending that much money, knowing that the customer service and communication may be lacking when you need it most.

11 October 2025
Rated 3 out of 5 stars

Fast and efficient but...

I have just one criticism - the envelope provided for the single 10 by 8, collected from your premises, was much flimsier than any I've had from you in the past. I've been using Metro since around 2007/8. By the time I got home (tube and bus) there was a slight crease in the picture, corresponding to a slight crease in the envelope. I was handling it with care throughout.

10 October 2025
Metro Imaging logo

Reply from Metro Imaging

Many thanks for the feedback, and sorry to hear about the packaging issue. We can provide extra stiffeners and wrapping materials. If you are collecting, please speak with Production, and they will be more than happy to help.

Rated 5 out of 5 stars

Ive used metro imaging twice now and…

Ive used metro imaging twice now and they do not disappoint at all. Will keep using them for my future projects.

25 September 2025
Metro Imaging logo

Reply from Metro Imaging

Thank you for the positive feedback, and hope we can be of service again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look