Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more
Company replied
Great service and kept informed at all stages. They even called to say a colour wasn’t on stock and gave us the option of a different colour for next day delivery.
Company replied
Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more
Company replied
Company details
About Metrofone
Written by the company
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Written by the company
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, United Kingdom
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Absolute terrible sent me contract…
Absolute terrible sent me contract information even set up direct debit then to be told I was declined also took £2.50 out my account but told this would be a shadow payment and the funds would never leave my account absolute scammers
28 October 2025
Unprompted review
Reply from Metrofone
Good Morning Sad,
I can see you left a 1-star review, and we are sorry that your experience hasn’t been what you expected.
I am unable to locate any of your order details, and I would love to hear more on how we could have served you better. Can you please provide your order and contact telephone number so we can discuss this with you.
Alternatively you can contact our customer service team on 0333 900 1133 and select option 2.
Kind regards,
MJ
Always order from Metrofone and never…
Always order from Metrofone and never had a problem once. Highly recommended for service and prices.
22 October 2025
Reply from Metrofone
Good Afternoon Shane,
We're happy to hear that you've consistently had a positive experience with our service and pricing. Thank you for your recommendation; we appreciate your feedback!
Kind regards,
MJ
Amazing competively priced company for…
Amazing competively priced company for mobile phones
Fast efficient service
7 October 2025
Reply from Metrofone
Good Afternoon Kevin,
We're happy to hear that you had an amazing experience with our competitively priced mobile phones and fast, efficient service. Thank you for your feedback.
Kind regards,
MJ
Absolutely shite company nothing but…
Absolutely shite company nothing but messing about avoid this company at all costs
1 October 2025
Unprompted review
Reply from Metrofone
Good Morning Aaron,
I can see you left a 1-star review, and we are sorry that your experience hasn’t been what you expected.
I am unable to locate any of your order details, and I would love to hear more on how we could have served you better. Can you please provide your order and contact telephone number so we can discuss this with you.
Alternatively you can contact our customer service team on 0333 900 1133 and select option 2.
Kind regards,
MJ
Good service
26 September 2025
The website was a little struggle for…
The website was a little struggle for just buying a handset, but great price and quick delivery!
5 September 2025
GREAT SERVICE
Very swift and efficient and easy to complete the order. Also, I liked how they kept me up to date with my order.
3 September 2025
Very quick service I got my phone in…
Very quick service I got my phone in only just 2 days and moved my number so quick, thank you😀
30 August 2025
Great company
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less than 3 minutes ! .how's that for service. Thank you kayla
3 September 2025
Unprompted review
Flawless transaction
Wow I am absolutely impressed deliver super quick fabulous tail that I probably wouldn't have found on the high Street I'm extremely impressed would give five stars and above
12 August 2025
I got delivery immediately next day
23 July 2025
I am very happy
I am very happy , my old phone was broken I came on this site and I was easily guided through and got a new I phone and good sim deal aswell
11 July 2025
I have not received my mobile yet
I have not received my mobile yet as DPD has been used as the postal service, Metrofone have been very helpful but I suggest using a different carrier as DPD are a disgrace to the postal industry
11 July 2025
Reply from Metrofone
Good Afternoon, Paolo,
Thank you for your review.
I'm sorry to hear about the issue you experienced with the delivery of your order.
As soon as you reached out to inform us that your order hadn't arrived, we took immediate action by contacting the courier and arranging for a replacement to be dispatched the same day.
I'm pleased to see that the replacement was successfully delivered to you.
If you have any further issues, please give us call on 0333 900 1133 and select option 2 for customer services.
Kind regards,
DA
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