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Metrofone Reviews 

4,091
•
TrustScore 4.5 out of 5

4.5

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and straightforward service, often highlighting the ease of the process from start to finish. Many people also appreciate the prompt and reliable delivery, with numerous mentions of next-day arrivals. Furthermore, consumers frequently commend the excellent prices and affordable contracts offered, making their overall experience very positive. However, some customers also noted issues with the product itself, such as receiving unwanted items or phones with fingerprints, diminishing the new device experience. A few other people also felt that while the company's service was helpful, certain delivery partners caused significant delays and failed deliveries, impacting their overall satisfaction.

What people talk about most

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient... See more

Product

Reviewers highlight ambiguous aspects of the product, with many customers expressing satisfaction with the... See more

User experience

Customers consistently note positive experiences with the user experience, describing it as pleasant, simple,... See more

Price

Consumers find price to be positive, with many reviewers highlighting great prices for their phones and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more

Rated 5 out of 5 stars

Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more

Company replied

Rated 5 out of 5 stars

Great service and kept informed at all stages. They even called to say a colour wasn’t on stock and gave us the option of a different colour for next day delivery.

Company replied

Rated 5 out of 5 stars

Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more

Company replied

Company details

  1. Cell Phone Store

About Metrofone

Written by the company

At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades. Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.

UK Based Customer Service

Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.

FREE Next-Day Delivery

Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.

Helping Hands

If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.

Written by the company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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4.5

All reviews

(4,091)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very easy and great deals

Very easy and great deals. I took their 3 deal into a 3 store who stated the offer for an iPhone 16 was too good to be true and that it would not be real. Well it was, will Definately use again.

27 June 2025
Rated 1 out of 5 stars

Fake prices

The price you show on the website is not the price I have been billed somehow the 43 pound contract I took out has become 50

3 June 2025
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Reply from Metrofone

Good Afternoon, Darryl,

Thank you for your review and we are sorry to hear that you have not had the best experience with Metrofone!

I have tried giving you a call to discuss your billing and to see if we can assist with the issue. I have followed up with an email, please feel free to respond at your earliest convenience. We look forward to helping you get this resolved.

Kind regards,
DA

Rated 1 out of 5 stars

Mis-selling phone insurance

I am still awating a reply, emailed them over 2 weeks ago because i belive I have been Mis-sold phone insurance by them and only just realised after a year in contract. They added a free 2 month phone insurance policy onto my contract without me knowing or agreeing, i was not asked if i wanted it and was not made aware that I would be paying it for the length of my contract. I did not get an email to say this was continuing to be taken from my account and I have noticed now after quiering the monthly direct debit that I have been paying £9.99 every month for the duration of my contract, and have unknowingly had phone insurance since then. They should have asked if I wanted it adding on and made me aware that it was going to contine and that they had passed on my card information to another provider to take the funds. I am still awaiting a reply but doubt that they will offer to help retrieve the money. Next stop financial ombudsman!

12 May 2025
Unprompted review
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Reply from Metrofone

Good Afternoon, Robert,

Thank you for your review and for leaving your order details so we could look into this.

I can see that your order was placed through a comparison site, which directed you to our website and into your shopping basket for checkout. During the checkout process, customers are given the option to add insurance or proceed without it.

I’ve reviewed your order, and the inclusion of the insurance was also confirmed in your dispatch email. In your case, the first two months of insurance were free, and you have the option to cancel it at any time.

We’ve now referred your review to the insurance provider, and they will be in touch with you directly.

I apologise that we are unable to help you further with this.

Kind regards,
DA

Rated 1 out of 5 stars

Awful service

Awful service, requested a new phone as part of an upgrade and I asked them to keep the same number, however Metrofone set me up on a new plan with a new number so I lost the number I’ve had for 15 years. Never go through a third party like Metrofone, go to your provider direct

2 May 2025
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Reply from Metrofone

Good Afternoon, Neil,

Thank you for your review. We are sorry to hear about your recent experience, and apologise for the inconveniences you have faced.

After reviewing your account, we can see that you’ve applied for a new connection and not an upgrade. During checkout, you did mention having an existing number with the network. However, we do clearly state under this section: “Please note, you are applying for a new connection. Providing your existing number only helps us identify you with the network.”

We have sent you an email advising you of a porting process which will allow you to keep your new contract along with your existing number, if you need any assistance with this please do not hesitate to contact our dedicated customer service team on 0333 900 1133 and select option 2.

Kind regards,
DA

Rated 5 out of 5 stars

Fonehouse are brilliant

Fonehouse are brilliant, found the best deal on the handset I wanted, no upfront cost and 24 month contract not the 36 month contract the networks are now trying to push and £20 per month cheaper, customer services are excellent they were so helpful with the delivery due to my working hours, this is the second time ordering from them, highly recommended using them fantastic 😍

5 May 2025
Unprompted review

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