Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more
Company replied
Great service and kept informed at all stages. They even called to say a colour wasn’t on stock and gave us the option of a different colour for next day delivery.
Company replied
Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more
Company replied
Company details
About Metrofone
Written by the company
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Written by the company
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, United Kingdom
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Metrofone
Good Afternoon Arturas,
We're happy you had a great experience. Thank you for your positive feedback; it means a lot to us!
Kind regards,
MJ
Very pleased with the service.
9 January 2026
Reply from Metrofone
Good Afternoon,
We're so glad you were pleased with our service. Thank you for your positive feedback; we appreciate it.
Kind regards,
MJ
Very good 5 stars
29 December 2025
Reply from Metrofone
Good Afternoon Naveed,
We're happy you had a great experience. Thank you for your positive feedback; it means a lot to us!
Kind regards,
MJ
Reply from Metrofone
Good Afternoon Mr Sharpe,
We're happy to hear that you had a great experience with our quick delivery, website, and customer service. Thank you for your feedback!
Kind regards,
MJ
Reply from Metrofone
Good Afternoon Bhoj,
We appreciate you sharing your experience with us. We are happy your phone return was well facilitated. Thank you for your feedback.
Kind regards,
MJ
Easy ordering phone process
Easy ordering phone process, great price,good communication and received at time arranged.
Ordered through Martin Lewis Money Saving Expert website
29 December 2025
Reply from Metrofone
Good Afternoon Suedeebs,
We're happy to hear that you found the ordering process easy and the price great. We appreciate your positive feedback regarding our communication and timely delivery. Thanks for ordering through the website!
Kind regards,
MJ
Great service simple and…Great service and simple
Great service simple and straightforward, delivered quickly all set up number change . Spot on well done
30 December 2025
Reply from Metrofone
Good Afternoon Kevan,
We're happy to hear that our service was simple and straightforward for your number change, and that the delivery was quick. Thank you for your positive feedback!
Kind regards,
MJ
The phone's battery runs out super fast…
The phone's battery runs out super fast even without much usage
9 December 2025
Reply from Metrofone
Good Afternoon
We appreciate your feedback. We're sorry to hear the battery drains quickly, even with minimal use. Please do not hesitate to contact us to discuss this further.
Kind regards,
MJ
Cost effective and efficient service
Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful).
Only niggle was a second unwanted sim card (VOXI) was included in the delivery. No explanation was provided by Metrofone. When I contacted their Customer service about this matter they confirmed I could just discard the unwanted sim card. Seems wasteful and confusing to customers.
11 December 2025
Reply from Metrofone
Good Morning Susan,
We're happy to hear that you were impressed with the Vodafone plan and handset cost and that the next-day delivery was helpful. We appreciate your feedback regarding the extra SIM card. We'll review our processes to prevent similar confusion and waste in the future. Thank you for bringing this to our attention.
Kind regards,
MJ
Great Price and Service
Great price. Next day delivery. Really pleased with the product and service. Would recommend to others.
7 December 2025
Reply from Metrofone
Good Afternoon Lisa,
We're happy to hear that you are pleased with the product and our service, including the next-day delivery and great price! Thank you for recommending us!
Kind regards,
MJ
Absolute great service from start to…
Absolute great service from start to finish they were highly recommended and supplied the goods great customer service support too helpful and knowledgeable too great company
5 December 2025
Reply from Metrofone
Good Afternoon Jason,
We appreciate your kind words and are so glad you had a great experience. It's wonderful to hear that our team's knowledge and support were helpful to you. Thanks for the recommendation!
Kind regards,
MJ
Excellent smooth service and great…
Excellent smooth service and great affordable contracts
3 December 2025
Reply from Metrofone
Good Afternoon Lia.
We're happy to hear that you found our service smooth and our contracts affordable. Thank you for your positive feedback; we appreciate it!
Kind regards,
MJ
Great service and kept informed at all…
Great service and kept informed at all stages. They even called to say a colour wasn’t on stock and gave us the option of a different colour for next day delivery.
29 November 2025
Reply from Metrofone
Good Afternoon Debbie,
We're happy to hear that you received great service and appreciate you being informed throughout the process. We are also glad that we could offer you alternative solutions. Thanks for your positive feedback.
Kind regards,
MJ
Really easy experience from ordering…
Really easy experience from ordering the new phone to receiving it. regular updates helpful too.
5 December 2025
Reply from Metrofone
Good Afternoon,
We're happy to hear that ordering your new phone and receiving updates was easy. Thank you for your positive feedback; we appreciate it very much.
Kind regards,
MJ
Brilliantly efficient
Brilliantly efficient. Got a amazing price for my Galaxy fold 7. Cannot fault the customer experience.
5 December 2025
Reply from Metrofone
Good Afternoon,
We're happy to hear that you received an amazing price and had such a brilliantly efficient experience with us. Thank you for your positive feedback!
Kind regards,
MJ
Reply from Metrofone
Good Afternoon,
We're happy to hear that your experience was fast and efficient. Thank you for your positive feedback; we appreciate it.
Kind regards,
MJ
Happy with the stress free and quick and communication start to finish
Happy with the stress free and quick process drom start to finish I suffer bad anxiety but this was uncomplicated and pretty easy and simple instructions and I didn’t think I would be excepted but I was and phone delivered very next day also got updated continuously drom parcel leaving and delivery driver all the way until it was at my door no complications what so ever I would definitely and have told friends and family to use metrophone without a doubt
25 July 2025
Reply from Metrofone
Good Afternoon Leanne,
We're happy the process was quick and stress-free. We appreciate you sharing how easy it was to navigate, especially with your anxiety. It's great to know you were approved and received your phone so quickly, with helpful updates. Thank you for recommending us to your friends and family!
Kind regards,
MJ
Reply from Metrofone
Good Morning Richard,
We're happy to hear that you received sooth service with us. Thank you for your kind words about our team!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Super fast and super helpful absolutely…
Super fast and super helpful absolutely love my new handset
29 October 2025
Reply from Metrofone
Good Morning Angel,
We're happy to hear that you are enjoying your new handset and that we were helpful. Thank you for your positive feedback; we appreciate it!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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