I received a great deal of help offered after my operation without having to reach out. I was given excellent care and service that I didn’t know that was available.
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Review summary
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What people talk about most
Reviews shaping this summary
we have not received a refund as yet from Medibank.. for Cataract surgery please do it ASAP… Carmel Perri
Company replied
Once I got through to the Medibank support line (it took over 3/4's of an hour), I was helped by a very friendly, and patient support staff member who went through all that I needed to know about an u... See more
Company replied
From the time I was admitted to the time of discharge, the whole experience at St Vincent Private Hospital Werribee was absolutely first class. All the pre admission appointments and paperwork was... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been a member for over 30 years…
I have been a member for over 30 years and have never wanted to change.
15 April 2026
Unprompted review
Reply from Medibank
Hi Debra, thank you so much for sharing this with us. We really appreciate your loyalty and are honoured to have supported you for over 30 years. It’s wonderful to hear you’ve never felt the need to change. Thanks, -Ane
Great service and good claim procedure
Great service and good claim procedure. Thank you
15 April 2026
Unprompted review
Reply from Medibank
Hi Ronald, Thanks for your feedback! We’re glad to hear you’ve had great service and found the claims process straightforward.
We appreciate you taking the time to let us know. Thanks, -Ane
Covered all of my recent surgery costs
Covered all of my recent surgery costs, (excluding excess) without any issues.
10 April 2026
Unprompted review
Reply from Medibank
Hi there! Thanks for sharing your experience with us. We’re really pleased to hear your recent surgery costs were covered smoothly and without any issues, aside from the excess.
We appreciate you taking the time to leave a review. Thanks, -Ane
There were no problems at all.
30 March 2026
Unprompted review
Reply from Medibank
Hi Sankaran, Thanks for your feedback! We’re glad to hear everything went smoothly.
Thanks, -Ane
Customer care and indetail info be4…
Customer care and indetail info be4 surgery and about excess
10 April 2026
Unprompted review
Reply from Medibank
Hi Ashok, thanks for your feedback! We’re glad to hear our customer care team was able to provide clear and detailed information before your surgery, including guidance around excess.
Thanks, -Ane
cataract operation…
Medibank covered my cataract operation minus specialist co-payment and aesthesis co-payment. Nowra private hospital staff were very caring.
14 April 2026
Unprompted review
Reply from Medibank
Hi Denise, thanks for sharing your experience with us. We’re glad to hear your cataract surgery was covered smoothly, aside from the specialist and anaesthetist co payments.
It’s also great to hear such positive feedback about the caring staff at Nowra Private Hospital. We appreciate you taking the time to let us know. Thanks, -Ane
Didn’t even think about the process…
Didn’t even think about the process until the end. Smooth, unobtrusive and appreciated
13 April 2026
Unprompted review
Reply from Medibank
Hi Jim, Thanks so much for sharing your experience. We’re really pleased to hear everything went smoothly and that the process was so seamless you hardly had to think about it.
We appreciate you taking the time to leave such kind feedback. Thanks, -Ane
Helpful and Informative
Michael was very helpful in assessing which policy best suited me and gave me lots of information about the different options. He was very good. Keep up the good work Michael!
14 April 2026
Unprompted review
Reply from Medibank
Hi there! Thanks so much for your great feedback! We’re really pleased to hear Michael was able to help assess your needs and clearly explain the different policy options available.
Thanks again for taking the time to share your experience. -Ane
Medibank covered a large amount of the…
Medibank covered a large amount of the operation. It was simple. Just provide the Medibank card to the Administrator and it is all completed. No stress.
14 April 2026
Unprompted review
Reply from Medibank
Hi Fran, thanks for sharing your experience with us. We’re really pleased to hear a large portion of your operation was covered and that the process was simple and stress free — exactly how it should be. Thanks, -Ane
Easy and clear to understand
Easy and clear to understand. Smooth sign up, claims done easily and as hoped for.
14 April 2026
Unprompted review
Reply from Medibank
Hi Maree, Thanks for your feedback! We’re really happy to hear everything was easy to understand, with a smooth sign up and claims process that worked just as you hoped. Thanks, -Ane
Medibank Private Excels!
Polite, efficient service. The customer service person I spoke with on the phone was able to answer all my questions and wished me the best with upcoming hospital procedure. Great job!
7 April 2026
Unprompted review
Reply from Medibank
Hi Ray, Thanks so much for your kind feedback! We’re really pleased to hear you received polite and efficient service, and that our team member was able to answer all your questions and support you ahead of your upcoming hospital procedure.
Wishing you all the best with your procedure. Thanks, -Ane
I experienced no problems what so ever…
I experienced no problems what so ever and as so it was all I could have asked for
13 April 2026
Unprompted review
Reply from Medibank
Hi Alan, Thanks so much for sharing your feedback. We’re really pleased to hear everything went smoothly and that your experience was exactly what you’d hoped for.
We appreciate you taking the time to let us know. Thanks, -Ane
Easy access to information regarding…
Easy access to information regarding amount of cover
Everything is straightforward once explained.
23 March 2026
Unprompted review
Reply from Medibank
Hi there, Thanks for your feedback! We’re glad to hear you found the information about your cover easy to access and that everything felt straightforward once explained. Thanks, -Ane
Too difficult/SLOW.Tried to transfer from NIB/Qantas…
Tried to transfer from NIB/Qantas silver plus advanced to Medibank Silver plus secure. Have been unable to ascertain if cover will be the same. Transfer process is long. Waiting for clearance certificate to be applied long. Qantas tell me sent and I SENT COPY myself.Chat not useful and call wait times very long. Have decided to cancel transfer and reinstate Qantas. They can at least tell me I am covered for upcoming surgery ro eyes.
24 March 2026
Unprompted review
Reply from Medibank
Hi Kim, thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this process has been for you, particularly around confirming whether your cover would be comparable and the delays applying your clearance certificate. We understand how important clarity is, especially when you have upcoming eye surgery, and it’s disappointing to hear we weren’t able to provide that reassurance when you needed it.
Your feedback is important to us and helps highlight where we need to improve, particularly around transfer support and communication. If you’d like us to review what happened or assist further in the future, please reach out to us here - https://www.medibank.com.au/contact-us/.
Thanks, -Ane
I found my contact with Medibank very helpful
I found my contact with Medibank very informative and especially liked how the information that was relayed in the online chat was then emailed to me as a PDF along with other helpful information. The follow-up emails in the lead up to my surgery were also very good. I’m not a fan of AI tools, but it was a very good experience.
2 October 2025
Unprompted review
Reply from Medibank
Hi Stacey, Thanks so much for sharing such detailed feedback with us. We’re really pleased to hear you found your interactions with Medibank informative and that the online chat, followed by emailed PDFs and additional information, was helpful for you.
We appreciate you taking the time to let us know. Thanks, -Ane
Seamless professional interaction all…
Seamless professional interaction all round
5 December 2025
Unprompted review
Reply from Medibank
Hi there, thanks so much for your feedback! We’re really pleased to hear you had a seamless and professional experience overall. Thanks, -Ane
very good communication
very good communication - on time and efficient
7 April 2026
Unprompted review
Reply from Medibank
Hi Ric, thanks for your feedback! We’re glad to hear the communication was clear, timely, and efficient throughout your experience. Thanks, -Ane
No communication whatsoever so no comment
I have nothing to comment on as I had no interaction with Medibank prior or post operation. My account was paid as expected due to the frequency of my payments to them. So I have nothing to add.
10 April 2026
Unprompted review
Reply from Medibank
Hi Jacqueline, thanks for sharing your feedback about your recent procedure.
If you ever do need assistance or have questions in the future, please don’t hesitate to reach out — we’re always here to help. Thanks, -Ane
Outstanding services by Medibank Private
Outstanding services by Medibank Private.
My cover at Epworth Hospital, Richmond was promptly well organised and I received excellent services.
Thank you Medibank Private.
9 April 2026
Unprompted review
Reply from Medibank
Hi Joe, thank you so much for sharing your positive experience with us. We’re really pleased to hear that your cover at Epworth Hospital, Richmond was well organised and that you received excellent service.
Thanks, -Ane
I recently committed to a hydrotherapy…
I recently committed to a hydrotherapy course to improve my balance after operations on my back and another to ease hydrocephalus that had developed in my brain.
To my amazement and great disappointment, out of a course fee of $768 I was refunded $20!
I'm on the highest level of coverage and this was an insult and until I get an explanation of why this was so pathetically low, I shall be giving consideration to changing funds. This, after many years at ahm and then changing to Medibank Private. I await your response.
31 March 2026
Unprompted review
Reply from Medibank
Hi Steven, thank you for taking the time to share your experience with us. I’m really sorry to hear about the disappointment and frustration you’ve felt regarding the refund for your hydrotherapy course, especially given the effort you’ve made to support your recovery after surgery.
We’d appreciate the opportunity to look into this further. If you are comfortable, can you please reach out to us here - https://www.medibank.com.au/contact-us/.
Thanks, -Ane
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