I received a great deal of help offered after my operation without having to reach out. I was given excellent care and service that I didn’t know that was available.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
we have not received a refund as yet from Medibank.. for Cataract surgery please do it ASAP… Carmel Perri
Company replied
Once I got through to the Medibank support line (it took over 3/4's of an hour), I was helped by a very friendly, and patient support staff member who went through all that I needed to know about an u... See more
Company replied
From the time I was admitted to the time of discharge, the whole experience at St Vincent Private Hospital Werribee was absolutely first class. All the pre admission appointments and paperwork was... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.3
Excellent
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Always look after us have been members…
Always look after us have been members a long time .
16 April 2026
Unprompted review
Reply from Medibank
Hi Gloria, thank you for your lovely feedback and for being a long standing member. We’re really pleased to hear that you’ve consistently felt looked after, and we truly value your continued support over the years.
Thanks, -Ane
I want to give them less stars but…
I want to give them less stars but thought it may not be appropriate for this issue I am facing today. Been on hold and on chat and on the phone for 1 hour and 20 mins. I had a simple question. Is my brother covered for day surgery. My brother is extremely disabled and non verbal so myself and our other brothers help with the admin for him. Right now they tell me I have to provide all his enduring guardian papers yet again. Already provided them twice! They look like they have lost them. I refuse to look for them yet again and send them. I also wanted to add on my other brother as an authority. They tell me no. I can't as the authority add another authority. OK Medibank, how is this going to happen then when our disabled brother is brain damaged. Huh??? This is infuriating. It is discrimination to be honest. They care less about disabled persons and don't support them. We as guardians always have to jump through hoops to help him. We already have enough stress and problems with supporting him through his illness. He has intellectual disability, schizophrenic and now has Parkinsons ! :( This bloody beauracracy is insane. When you Medibank are meant to be supporting but no, you have terrible file handling and don't have a way for us to support our brother with ease. Of all the people that need support, it is him. You've let him down and us! Terribly upest. I am still on hold again ... The first 2 people can't help us! So we are being transferred apparently to an expedited service! It is not expedited. Now on hold another 10 mins whilst I type this review. And to put salt on our wounds my brother is currently in hospital in a crises and this is the last thing I need to be doing.
23 April 2026
Unprompted review
Reply from Medibank
Hi Allison, thank you for taking the time to share this and for explaining your situation. We’re truly sorry to hear about the distress you’re experiencing. We understand how upsetting and exhausting this must be for you and your family.
We recognise how important it is that members who rely on enduring guardians and authorities are supported in a clear, respectful, and timely way. Long wait times, repeated requests for documentation, and difficulty arranging authorities would understandably add to an already stressful situation, and we’re sorry this has been your experience.
As we’re unable to access or resolve account specific matters in a public forum due to privacy reasons, we’d really like the opportunity to review this properly and ensure your concerns are raised with the appropriate teams.
Please contact us directly here https://www.medibank.com.au/contact-us/ when you’re able so we can look into this and see how best we can support you and your brother.
Thanks, -Ane
Reply from Medibank
Hi Kim, thank you for sharing your experience. We’re really pleased to hear that your operation was well covered and that we could help ease the financial side during an important time. We appreciate you taking the time to leave your feedback.
Thanks, -Ane
Well my surgery didntcostme anything…
Well my surgery didntcostme anything the hospital was fantastic only cost me 750 4 myexcess.
Service was fantastic staff we very polite and nice the room on 11th floor was great food was great what I had.
16 April 2026
Unprompted review
Reply from Medibank
Hi Kathryn
Thank you for sharing your recent experience about your recent admission to the hospital. We are glad to hear that other than the excess your stay was covered, and that the staff treated you with politeness and care. Thank you so much for the 5-star review. Kind regards, Anna
The paperwork was easy andsmooth for…
The paperwork was easy andsmooth for payment
17 April 2026
Unprompted review
Reply from Medibank
Hi Pamela,
Thank you for sharing your recent experience with Medibank. We appreciate the 5 star review. Kind regards, Anna
Thank you
At first i had trouble getting through to speak to your customer service but since then Medibank has helped me recently at a time in my life of desperation and they have enabled me to get the lifesaving support i desperately needed.
22 April 2026
Unprompted review
Reply from Medibank
Hi Peter,
We’re sorry to hear that your experience didn’t start out well, but we’re really glad you received the support you needed when it mattered most. Thank you for taking the time to share your experience. We really appreciate it. Kind regards, Anna
Good coordination between hospital and…
Good coordination between hospital and Medibank private and also suggesting home Physio visits.
13 April 2026
Unprompted review
Reply from Medibank
Hi Roger,
Thank you for sharing your recent experience with Medibank and the hospital. We are glad to hear it was smooth. We appreciate the 5-star review. Kind regards, Anna
Telephone contact with Medibank
When I rang to speak to Medibank private about costs for upcoming surgery, the employee knew the information to provide me with.
27 March 2026
Unprompted review
Reply from Medibank
Hi Karline, we are glad to hear about your positive experience on the phone with Medibank. Thank you for the 5 star review. Kind regards, Anna
we have not received a refund as yet…
we have not received a refund as yet from Medibank.. for Cataract surgery please do it ASAP… Carmel Perri
20 April 2026
Unprompted review
Reply from Medibank
Hi Carmel,
Thank you for sharing your feedback. We are sorry to hear you haven't received your refund yet. We just sent you a private message asking for a few more details. Kind regards, Anna
It’s sad when the premiums keep going…
It’s sad when the premiums keep going up but the claim limits never seem to change.
20 April 2026
Unprompted review
Reply from Medibank
Hi Michael,
Thank you for submitting your feedback. This may be a great time to review your level of cover to ensure you are covered for the services you need most. Please don't hesitate to get in touch, with our Contact Centre on 132 331 8.30am to 6pm Monday to Friday or Saturday 10am to 2pm (local state time) for assistance or you can contact our Messaging team on https://www.medibank.com.au/contact-us/. Kind regards, Anna
value for money
13 April 2026
Unprompted review
Reply from Medibank
Hi Jennifer, Thank you for the 5 star review. We appreciate it. Kinds regards, Anna
Being a Medibank Private member
Being a Medibank Private member, it's a relief that when I have a medical issue that my overall expenses are covered.
16 April 2026
Unprompted review
Reply from Medibank
Hi Teresita, thank you for your feedback. We’re pleased that your membership provided coverage for your expenses when you needed it most. Thank you for the 5 star review. Kind regards, Anna
Expences out of pocket
No out of pocket expence,information about my upcoming admition to the hospital
15 April 2026
Unprompted review
Reply from Medibank
Hi Milica. Thank you so much for your 5-star review. We appreciate you choosing Medibank and wish you all the best for your admission. Kind regards Robin.
My medical procedure was fully covered
My medical procedure was fully covered. Easy precess for payment.
14 April 2026
Unprompted review
Reply from Medibank
Hi Chris. Thank you for the 5-star review, highlighting ease of use.
Warm regards from Robin & the Medibank Team.
Excess is expensive
I was very happy with the staff at the Ipswich private hospital and the treatment I received, I am just not happy with having to pay $500 excess when the monthly payments are over $580. Eventually when I’m not working I won’t be able to afford such high monthly fees.
14 April 2026
Unprompted review
Reply from Medibank
Hi Julie. Thank you for your review. I am happy to hear that the treatment you have received has been of a high standard. This is a great time to review your current level of cover to make sure that the services that are the most important to you are included on your cover. Medibank has a range of health cover options that will offer you the flexibility to choose a cover that best suits your needs, lifestyle and budget. You can review your cover by contacting our Contact Centre on 132 331 8am to 8pm Monday to Friday & 10am to 2pm Saturdays (AEST) or you can contact our messaging team at https://bit.ly/Medibank-CoverReview
Take care with kind regards - Robin.
Very simple
Very simple. Everything was processed with minimum effort from me.
7 March 2026
Unprompted review
Reply from Medibank
Hi Tony, thanks for sharing your feedback! We're really glad to hear everything was processed smoothly and required minimal effort from you. Thanks, -Ane
Lovely knowledgeable lady helped me…
Lovely knowledgeable lady helped me with my query and followed up with more info about my policy via email.
1 April 2026
Unprompted review
Reply from Medibank
Hi Joanne, thanks so much for your lovely feedback. We’re really pleased to hear our team member was knowledgeable, helpful, and took the time to follow up with additional information about your policy. Thanks, -Ane
Reply from Medibank
Hi Jasmina, thanks for your feedback! We’re glad to hear everything was easy and there were no issues at all. We appreciate you taking the time to share your experience. Thanks, -Ane
Quick to refund out of pocket expenses.
13 April 2026
Unprompted review
Reply from Medibank
Hi Lidia, Thanks for your feedback! We’re glad to hear your out of pocket expenses were refunded quickly. Thanks, -Ane
I have been a member for over 30 years…
I have been a member for over 30 years and have never wanted to change.
15 April 2026
Unprompted review
Reply from Medibank
Hi Debra, thank you so much for sharing this with us. We really appreciate your loyalty and are honoured to have supported you for over 30 years. It’s wonderful to hear you’ve never felt the need to change. Thanks, -Ane
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