The function of the mobile service is generally good Sadly I can’t find a way to automatically renew each month so I have to go through the hassle of putting in card details etc My local PT card ge... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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i like the pricing and amount of data provided, i also like the roaming services. I dislike the signal drop and 5G outage in Lisbon. Many times while I am on any call such as whatsapp or similar apps,... See more
Company replied
Hi didn't get a good net connection they said 5g connectivity but most of the time connection not good when I use internet call. . But another companies network not have this kind of problems.
Company replied
Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
Company replied
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.1
Average
1K reviews
Asks customers to review
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Network is too much slow and recharge…
Network is too much slow and recharge is expensive but network is big problem
17 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear that you’re experiencing slow network speeds and concerns regarding recharge costs. We understand how important reliable and affordable service is.
Updated Response: I have refreshed the network settings for you and additional settings have shared via E-Mail for you.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The network us not good some time have…
The network us not good some time have problem for network
17 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing network issues with our service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I am nit satisfied you internet’s speed and price of your bundle is to much high and your company cut money from my account for a bundle in a month two time for same bundle
I am nit satisfied you internet’s speed
17 July 2026
Reply from Lyca Mobile PT
Dear Sukhjit,
We’re sorry to hear that you are not satisfied with the internet speed, bundle charges, and the duplicate charge concern.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the charges and service performance, and work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Liycamobile is very good company for…
Liycamobile is very good company for any users.i give 4.5 star for ranking.
17 July 2026
Reply from Lyca Mobile PT
Dear Nabin,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Some of the worst internet i…
Some of the worst internet i experienced ever. Switching to woo
17 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that your internet experience did not meet your expectations.
Kindly share your Lyca Mobile number, registered email ID, and any reference number you have so that our team can investigate your concern on priority.
We will review the issue and work towards resolving it as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I like the price is very good for the…
I like the price is very good for the amount of data that i use is perfect 👌 the downside for me, let's say 20% of time, there's a problem in loading the videos, it stops buffering waiting to download the rest so i can watch the full video, for example I saw Portugal game in YouTube was good 👍 when I try to watch Argentina game yesterday was awful 😖 I gave up it was always stopping... both from the same location... overall is good but sometimes the connection with service in central Portugal is lacking...
15 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Andre,
Thank you for sharing your feedback on Trustpilot. We appreciate your positive comments regarding our pricing and data plans.
We’re sorry to hear that you are experiencing occasional issues with video buffering and network performance in your area.
Kindly share your Lyca Mobile number, registered email ID, and any reference number you have with us so that our team can investigate your concern and assist you further.
We will prioritize your request and work towards resolving the issue as soon as possible.
Thank you for your cooperation and patience.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Esra,
We’re sorry to hear that you purchased an eSIM but were unable to access or activate it.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I recharged my number but there is no…
I recharged my number but there is no signal already I have one year validity
16 July 2026
Reply from Lyca Mobile PT
Dear Sukhdeep,
We’re sorry to hear that you are experiencing no network signal after recharging your number despite having a valid one-year plan.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The network service is to much bad i am…
The network service is to much bad i am living in Macedo de Cavaleiros but my experience is to much bad may be next time I didn’t use lyca
15 July 2026
Reply from Lyca Mobile PT
Dear Sajjad,
We’re sorry to hear that you experienced poor network service in Macedo de Cavaleiros.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
It’s really good
16 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Some of the area doesn’t work have to…
Some of the area doesn’t work have to work on network issues
15 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you’re experiencing network issues in some areas. We understand how frustrating it can be when the service coverage is not consistent.
We appreciate you bringing this to our attention. Please share the locations where you are facing connectivity problems.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Im internet not working properly please…
Im internet not working properly please fix it.
And send Configure settings..
16 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Muhammed,
We’re sorry to hear that your internet is not working properly. We understand how important it is to have a reliable connection.
We’d be happy to assist you with the configuration settings. Please share your Lyca Mobile number and device model so we can check your account and provide the correct settings to help resolve the issue.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Lakhvinder Singh,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
AI on Lyca doesn't solve service issues
Realise AI interactions with your customers doesn't usually work unless it's a simple query. I had a technical question and it was nowhere near fit for service.
I found out that there is essentially no customer service with Lyca, just a SIM card product if that's all you need.
14 July 2026
Reply from Lyca Mobile PT
Dear Neville Eilbeck,
We appreciate you sharing your feedback regarding your support experience. We understand your concerns about getting assistance with a technical query and the level of support provided.
Please share your Lyca Mobile number and details of your concern via our private channel so we can review the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Somewhere network is very slow
Which reacharge show in the app 5.60 they cut 7 euro today
16 July 2026
Reply from Lyca Mobile PT
Dear Prince,
We’re sorry to hear that you’re experiencing slow network speeds at times. We understand how inconvenient this can be. Please share your location and mobile number so we can check the issue and assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Muhammad Afzaal,
We’re concerned to learn about your experience. We would like to understand the issue and assist you further.
Please share your Lyca Mobile number and details of your concern via our private channel so we can investigate and provide support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Why internet is to much slow in…
Why internet is to much slow in cavaleiro area 🤔😵 of odemira municipality ,beja district.
16 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We appreciate you bringing the slow internet speed in the Cavaleiro.
Please contact us via our private channel with your Lyca Mobile number and the full address or postcode so we can check the network coverage in your area and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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