Lyca Mobile PT Reviews 

1,364
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 589 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and generous data plans. Some also find the mobile service generally good, noting decent network coverage in certain areas. A portion of users experienced quick and professional customer support. However, some customers frequently noted issues with network stability and internet connection speed. Many people experienced problems with payments, including failed transactions, unexpected charges, and difficulties with auto-renewal or top-ups. Additionally, a significant number of reviewers reported difficulties reaching customer service and a lack of effective support.

What people talk about most

Service

Users describe ambiguous interactions with service, with some reviewers praising the cheap prices, good... See more

Website

Consumers find website to be negative, with many reporting persistent login issues and difficulties with... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the excellent,... See more

Payment

Customers consistently note negative experiences with payment, citing issues such as accidental top-ups that... See more

Price

Reviewers mention ambiguous feedback about price, with many praising the affordability of data plans,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The function of the mobile service is generally good Sadly I can’t find a way to automatically renew each month so I have to go through the hassle of putting in card details etc My local PT card ge... See more

Company replied

Rated 3 out of 5 stars

i like the pricing and amount of data provided, i also like the roaming services. I dislike the signal drop and 5G outage in Lisbon. Many times while I am on any call such as whatsapp or similar apps,... See more

Company replied

Rated 3 out of 5 stars

Hi didn't get a good net connection they said 5g connectivity but most of the time connection not good when I use internet call. . But another companies network not have this kind of problems.

Company replied

Rated 3 out of 5 stars

Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more

Company replied


Company details

  1. Electronics & Technology

Written by the company

Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

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3.1

All reviews

(1,364)

706 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mouito bom

Very good 👍
Excellent

22 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Rajan Rana,

Connecting you to what matters most, and at a fantastic price, is exactly why we do this.
Thank you for choosing us over the rest!

Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com

Rated 1 out of 5 stars

Very poor service

Very poor service

14 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Customer,

We’re sorry to hear that your experience with our service did not meet your expectations.

Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.

We appreciate your patience and understanding.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

Rated 1 out of 5 stars
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Customer,

We’re sorry to hear that you have been charged multiple times.

Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.

We appreciate your patience and understanding.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

Rated 3 out of 5 stars

Hello Lyca,

Hello Lyca,

Your mobile network works well outside, but the signal is poor inside my home. Because of this, I can only give it 3 out of 5.

21 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Customer,

Thank you for sharing your feedback. We’re pleased to hear that our network works well outdoors, but we’re sorry to learn that you are experiencing poor signal coverage inside your home.

Thank you for providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.

We appreciate your patience and understanding.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

Rated 1 out of 5 stars
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Harmit,

We’re sorry to hear that you are not satisfied with our pricing and that your experience did not meet your expectations.

Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently reviewing your feedback as part of our ongoing efforts to improve our services.

We appreciate your patience and understanding.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

Rated 1 out of 5 stars
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Customer,

We’re sorry to hear that you are experiencing slow network service.

Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.

We appreciate your patience and understanding.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

Rated 1 out of 5 stars

Internet very slow

14 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Raees,

We’re sorry to hear that you are experiencing slow internet service.

Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.

We appreciate your patience and understanding.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

Rated 1 out of 5 stars

Internate in very Slow

Internate in very Slow

21 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Customer,

We’re sorry to hear that you are experiencing slow internet service.

Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.

We appreciate your patience and understanding.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

Rated 1 out of 5 stars

Very bad network in Lisbon

In Lisbon very bad network lyca because everytime cut connection

14 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Manpreet,

We’re sorry to hear that you are experiencing poor network connectivity and frequent call disconnections in Lisbon.

Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.

We appreciate your patience and understanding.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

Rated 5 out of 5 stars

I really like using it

I really like using it, but sometimes its network shocks

21 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Kalyan Bhandari,

We appreciate your feedback and are glad you generally enjoy using our service. We're looking into the network concerns you mentioned.

Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com

Rated 1 out of 5 stars
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Customer,

We’re sorry to hear that you are experiencing network issues.

Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.

We appreciate your patience and understanding.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

Rated 3 out of 5 stars

That’s Lyca sim is good like it

That’s Lyca sim is good like it, but internet has been poor can you fix this problem . Thank you

14 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Nehal,

Thank you for your positive feedback about Lyca Mobile. We’re sorry to hear that you are experiencing poor internet service.

Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.

We appreciate your patience and understanding.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

Rated 3 out of 5 stars

Very poor internet connection

Very poor internet connection

14 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Customer,

We’re sorry to hear that you are experiencing a very poor internet connection.

Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.

We appreciate your patience and understanding.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

Rated 5 out of 5 stars

Great

Great experience

21 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Customer,

Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com

Rated 5 out of 5 stars

Good

Good network community

21 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com

Rated 5 out of 5 stars

Comfortable

Comfortable

14 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Mujeeb,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

Rated 5 out of 5 stars
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Suraj,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com

Rated 5 out of 5 stars

great service

I had an issue with my new plan.i called the customer service.i am happy with their service

21 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Suresha,
Connecting you to what matters most, and at a fantastic price, is exactly why we do this.
Thank you for choosing us over the rest!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com

Rated 5 out of 5 stars

Perfect n smootn

21 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Customer,
Your loyalty and kind feedback mean the most to our hard-working team.
Thank you for choosing us for reliable service.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com

Rated 5 out of 5 stars

Good

Good. Good G

21 July 2026
Lyca Mobile PT logo

Reply from Lyca Mobile PT

Dear Gurtej,
We are incredibly happy to hear that you are enjoying our network and plans.
Thank you for taking the time to share your positive experience!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com

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