Luxe Cheshire Reviews 

382
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of items, noting they are exactly as described and often in pristine condition. The team is frequently highlighted for being extremely helpful, knowledgeable, and providing excellent communication. Many people appreciate the fast and well-packaged delivery, with items often arriving promptly or even next day. Consumers consistently describe their overall experience as exceptional, finding the purchasing process easy and expressing high satisfaction with their luxury items. Many would confidently recommend the company and plan to make future purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as pristine,... See more

Quality

Clients share positive opinions on quality, consistently describing items as top-quality, pristine, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting excellent and... See more

Staff

Customers had positive experiences with staff, consistently praising the team as amazing, helpful, and... See more

User experience

People report positive experiences with the user experience, with many describing it as perfect from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful Chanel tote shopper for my wife’s birthday along with some Hermes boots. Both items were as advertised and the luxe Cheshire team were really helpful answering my questions. Well pa... See more

Rated 5 out of 5 stars

I made my first purchase with Luxe Cheshire and I would definitely recommend and I will definitely be buying from them again. The bag was an excellent price and was sent out really quickly. It was r... See more

Rated 5 out of 5 stars

Excellent customer service couldn’t do enough to help when I went to collect my purchases. Items are top quality and as described very pleased with everything

Rated 5 out of 5 stars

I have never shopped with Luxe so although I loved the bag I was unsure if I should make the purchase. I was able to speak with them directly and request further detailed information about the bag. Th... See more


Company details

Written by the company

We are a trusted online consignment store, specialising in authentic, pre-loved designer bags, shoes, clothing, and accessories. Alongside our e-commerce platform, we welcome clients to our private showroom in the UK, and are delighted to now also serve our growing community in Dubai, where we offer a personalised concierge service. At Luxe, our mission is to provide an exceptional experience for both buyers and sellers. Every purchase through us supports a more ethical and sustainable fashion future where timeless luxury finds a second life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

382 reviews

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1-star

Asks customers to review

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4.9

All reviews

(382)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and bag!

I was interested in a bag and the owner sent me an additional video. She was really patient while I made up my mind and when I did eventually decide the bag was posted out straight away. Great communication and packaged really well. Thanks!

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, products and staff. Happily buy form them again and recommend hight to others. Thank you

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend, really speedy postage and Dior Sandals like new. Would certainly use them again. Thank you.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Have never sold on consignment before…

Have never sold on consignment before so was a little hesitant but honestly the process is so seamless! My bag and purse sold on the Monday and I got paid on the Friday… couldn’t recommend more x

2 September 2024
Unprompted review
Rated 1 out of 5 stars

They took my money but never sent the…

They took my money but never sent the bag and i never received a refund.

13 August 2024
Luxe Cheshire logo

Reply from Luxe Cheshire

We did not take your money, you paid with a fraudulent transaction which was flagged by stripe (the provider), the credit card that you paid with was never paid to us. The chargeback was refunded to the card you paid with and therefore the bag was not paid for or indeed sent out. This all happened on November the 1st and we have all the evidence in writing. We fail to see what you’re trying to gain from doing a review. This will be reported and removed.

Rated 5 out of 5 stars

I’m really happy with my first…

I’m really happy with my first purchase. I bought the Hermes sandals with a discount and a YSL T shirt. Whilst I was a bit nervous being my first order I couldn’t be happier. Great communication. Fast delivery and the items were even better than the pictures. Will definitely be purchasing from them again. Thank you!

8 August 2024
Unprompted review
Rated 5 out of 5 stars

First Time, certainly not my Last !

First time selling a bag and buying one at the same time ! A bit apprehensive as a first time user of Luxe Cheshire but all fear disappeared as I found the ladies very thorough, patient and helpful ! I was able to take my time and consider all options with no obligation. After many questions I was satisfied I had made the right decision. I hope to continue buying and selling with Luxe Chesire - thank you so much Ladies, My Chanel is a fantastic addition.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Just the BEST

Just the BEST , company to buy from , can’t recommend them enough. The whole buying , communication , delivery and receiving the most gorgeous channel bag , has been fabulous. If you’re thinking of using LUX CHESHIRE, don’t hesitate, you won’t be disappointed. X

31 July 2024
Unprompted review
Rated 5 out of 5 stars

I had been looking/waiting for one…

I had been looking/waiting for one specific bag, the minute I saw it I messaged Luxe Cheshire and they were so helpful. Their communication, assistance, speed of delivery and packaging were excellent! The bag arrived today and it’s perfect 😍 Thank you so much!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

I have just received my Chanel GST bag…

I have just received my Chanel GST bag which was packaged beautifully, a joy to open and the bag was in even better condition than expected, although it was described as excellent, the bag still had protective cover on the hardware as though it hadn’t been used. I opted for delivery and was given a tracking number and it arrived on schedule. This is my second purchase from luxe Cheshire, I can highly recommend the company, especially if you make an appointment to visit the showroom, it makes your purchase even more special and enjoyable. Thank you

23 July 2024
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We are so happy for you, the GST is a gorgeous bag. We welcome you back into our showroom anytime. The Luxe Team

Rated 5 out of 5 stars

5 stars allday long

Easy to use site quick delivery good tracking service all-round excellent service a trusted company will use again and recommend to other

26 June 2024
Rated 5 out of 5 stars

Great company and service

Great company and service. Ordered a few Chanel items from them. Description always spot on. Had a video call with Rebecca for my last bag which really helped.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have bought a few items from Luxe Cheshire over the years and as always I am delighted with the service and product. Rebeka and her team are knowledgeable, friendly and helpful. Highly recommended for their service and array of products on offer. The bag I bought was exactly as described, super happy!

17 June 2024

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