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Luxe Cheshire Reviews 

381
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the top quality of the products, noting that items are exactly as described and often in pristine condition, even for pre-loved pieces. The delivery service is frequently highlighted for being prompt, fast, and well-packaged, ensuring items arrive safely and on time. Reviewers also commend the staff for their exceptional helpfulness, knowledge, and friendly approach, which contributes to a seamless and enjoyable shopping experience. Many people express their satisfaction with the overall user experience, finding the process easy and feeling confident in the authenticity of their purchases. The company's communication is also frequently mentioned as excellent, with quick responses to questions and thorough details provided on items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as pristine,... See more

Quality

Clients share positive opinions on quality, consistently describing items as top-quality, pristine, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting excellent and... See more

Staff

Customers had positive experiences with staff, consistently praising the team as amazing, helpful, and... See more

User experience

People report positive experiences with the user experience, with many describing it as perfect from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful Chanel tote shopper for my wife’s birthday along with some Hermes boots. Both items were as advertised and the luxe Cheshire team were really helpful answering my questions. Well pa... See more

Rated 5 out of 5 stars

I made my first purchase with Luxe Cheshire and I would definitely recommend and I will definitely be buying from them again. The bag was an excellent price and was sent out really quickly. It was r... See more

Rated 5 out of 5 stars

Excellent customer service couldn’t do enough to help when I went to collect my purchases. Items are top quality and as described very pleased with everything

Rated 5 out of 5 stars

I have never shopped with Luxe so although I loved the bag I was unsure if I should make the purchase. I was able to speak with them directly and request further detailed information about the bag. Th... See more

Company details

Written by the company

We are a trusted online consignment store, specialising in authentic, pre-loved designer bags, shoes, clothing, and accessories. Alongside our e-commerce platform, we welcome clients to our private showroom in the UK, and are delighted to now also serve our growing community in Dubai, where we offer a personalised concierge service. At Luxe, our mission is to provide an exceptional experience for both buyers and sellers. Every purchase through us supports a more ethical and sustainable fashion future where timeless luxury finds a second life.

Contact info

4.9

Excellent

TrustScore 5 out of 5

381 reviews

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1-star

Asks customers to review

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How this company uses Trustpilot

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4.9

All reviews

(381)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Great service! Very attentive to my many questions and the bag came as pictured with all authenticity card / receipt. Thank you luxe Cheshire!!

14 January 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a bag from luxe Cheshire…

I purchased a bag from luxe Cheshire for the first time and I am absolutely delighted with my bag, it’s like new and so beautifully packaged, the service from the girls was amazing and they answered all my questions. Would highly recommend.

7 January 2025
Unprompted review
Rated 3 out of 5 stars

Luxe Cheshire offers decent service and…

Luxe Cheshire offers decent service and quality products, with some positive communication throughout the buying and selling process. The items I've purchased arrived in nice packaging and matched their descriptions. While selling on consignment was a new experience, it went smoothly. Overall, an average experience with room for improvement.

28 October 2024
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

As we are unsure who you are as we’ve not sold for anyone with the name Arti? Presumably this is your Trustpilot name.
We’re sorry you felt it was only a three star review. In order for us to understand your review it would be beneficial if you can clarify what the room for improvement would be as you have said the experience went smoothly and it was good. Your feedback is appreciated, however you haven’t actually said what the reasons are for the three star review? The Luxe Team

Rated 5 out of 5 stars

100% satisfied

Ordered for the first time from Luxe Cheshire and everything went smoothly. The team was very responsive to my questions before and after I ordered and I am delighted with my purchase.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous personalised service

I have bought a couple of items now from Luxe Cheshire and I couldn't be more thrilled. Each time I have received a warm welcome and shown various options of items that I have liked. Their professional and honest opinion on style, look, leather type, use and wear was really appreciated. If you are looking for genuine, high end designer luxury items - this is the only place I would trust for that type of investment.

11 November 2024
Rated 5 out of 5 stars

Happened across this site and what a…

Happened across this site and what a Gem....!!!
Found the item I was looking for at great price.
Item arrived exactly as described in excellent condition- beautifully packaged in Luxe Cheshire tissue.
Thankyou for amazing experience shopping with you xx

18 October 2024
Rated 5 out of 5 stars

Seamless Service

Sold my bag through consignment & the process was seamless. The communication was amazing throughout and the bag sold super quickly! Thank you so much.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Happy Purchase

Been very happy with my purchases I have made and very quick service & delivery promptly. Highly recommend

13 September 2024

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