HEWI Reviews 

Can someone from HEWI please explain why my payout is still outstanding? My buyer received the item over a month ago, yet I’ve been waiting since mid-May despite repeated promises that payment was “on its way.” This is the second time I’ve lost a substantial amount of money because of this. I would appreciate a response.

I would have preferred to give this outlet zero stars! Awful and unprofessional to deal with. Two months later I’m still waiting on my refund. Constantly told it’s being processed. Then apparently there’s an issue and the payment was returned and would be processed again. This company has stolen my money and is trading clearly while it’s insolvent. Don’t buy or sell via this company.

The worst. The website says 'Items dispatched within 48 hours'. I bought a dress off the site on the 3rd of June. It's now the afternoon of the 9th of June and the dress hasn't been dispatched. Customer 'service' MIA. I'm just about to initiate a refund on my credit card. Will update if I hear anything else.

My item did not arrive no response from them when asked about my order. I don’t believe they are legitimate. Please don’t list or buy from this company.

Warning - avoid this site. The designer blouse I bought did not arrive and I got no response to several emails, which feels more like a scam than poor service. Ended up claiming back from credit card. I wish I had read reviews beforehand as there is clearly a track record - HEWI should not be allowed to keep trading.

I really had high hopes when another company took over, however I had sold 2 items and both have been delivered to the buyers, one in April the other one well over a week ago, I have not received payment. They reply days later or lately not at all.
I have spent a considerable amount on insured and tracked shipping abroad and I have sent 2 designer items that have been delivered to the buyers.

Given the high commission (you also pay VAT on their commission) I would expect SOME customer service and of course PAYMENT

I tried to log into the website to check my sales, now I can't see my sales or my listings, also my payment information and everything else seems to have disappeared and it is now Shopify!

I ordered and paid for a bag on 27th April but still haven’t received it. I’ve messaged emailed did the chat and now they are ignoring me- I’m totally frustrated and would like to know if anyone else is having problems with them now ?

What an utterly garbage website/company, they clearly not interested in making money or helping sellers in any way. Plus they can't even spell. This could have been a decent site, but they literally do everything wrong. Plus their charges to sellers are utterly ridiculous. Read the other reviews and avoid.

Recent purchases have taken way too long to arrive or have never even been sent so a refund was eventually issued, no communication from the seller and seemingly no obligation to ship goods within a reasonable time. Not sure how they allow poor sellers to continue to be on the platform selling. They need to look at other marketplaces who have way better customer service and way stricter obligations on the sellers despite lower priced products.

so disgusting that (HEWI) Hardly Ever Worn It , operated by HardlyEver Ltd, is still operating and customers are still owed money, and they are still not returning sellers goods back, this all whilst HEWI is undergoing insolvency proceedings,(liquidation / bankruptcy). The company is facing multiple county court judgments.
They owed me more than £10K from sales and have that much again worth of stock they have not returned back to me, applauling they are still trading. Consumers, sellers , customers beware you will not get your money or your items back.

SCAM WEBSITE AVOID
does not ship items, does not refund orders, does not reply to messages. scam artists! Reading the reviews below it’s a closed website who has stolen thoausands of pounds and then liquidated them selves. AVOID

LADRONES KARMA
THESE PEOPLE ARE SELLING THINGS YOU SEND THEM TO SELL, AND YOU NEVER RECEIVE THE MONEY. THEY'RE STILL ONLINE AND SENDING EMAILS PROMOTING THEIR ITEMS. IF ANYONE KNOWS WHERE TO REPORT THEM AND GET THE MONEY THEY OWE ME, I WOULD BE VERY GRATEFUL.
THANK YOU.

I don't think all the review is as legit, my reason being I bought a necklace for nearly 8 months didn't get it then in the end got my money back whereby the bank had already charged interest.
Second thing is communication is not as fast as people expect. I bought a sandals on the 2nd haven't heard anything no email nothing. But it says 4-5 working days today is the 19th.

They claim that they’ve changed the ownership, however they haven’t returned the consignment items, while I was chasing them for 3 month, kept selling my items and didn’t transfer money for the sale that happened after change of ownership. They said that if I pay for the return of my items they will send them back. I asked to deduct the cost from the amount of owe me for my items, however they told me that they will transfer the owed amount separately and ended up doing nothing. So they generally wanted to scam me for more money. While the new company seems to claim they are better in operating, they keep scamming people. Don’t use it

What makes Hewi stand out is that you know you're getting real pieces...never had a moment of doubt in the 3 items I've bought on there.

Did not get the item I ordered. Got sent something completely different. I have emailed and emailed and not one reply. AVOID!

I know so many people are saying the company is “back to former glory” but please be careful.
They owe me £3k from 2024/25 as a VIP seller. I have a Court claim (ref722MC089) against them filed in September 2025 and they ran from all addresses, refusing to be served.
The day they filed for “voluntary liquidation”, they created a new company who now owns them. They still operate as usual but have done this to avoid paying people what they owe. They can go in scamming and thieving people and operate as nothing happened.
As I have been a pain to them chasing money and filing multiple claims everytime they run, they left me off their list of creditors I have just been told by Eleanor at Beagbies Traynor who are dealing with the liquidation.
This family are con artists and scammers. Be very wary of selling or buying from them!!

This company went into liquidation in October 2025 (this is public information). The notice advises anyone who is still owed money to contact the receivers
I believe they have been sneaky and re registered the company again in October 2025 (same month as the liquidation) by changing the directorships/shareholdings due to the previous director(s) being struck off in the event of a liquidation but that a loophole in the law that they have taken advantage of
I am not sure why anyone is still buying or selling with them!

I have sold a few items here in the past (designer jackets, blazers and bags). Although I had to chase payment, I was eventually paid. That was several years ago.

In December, I purchased a designer bag listed as new, at a very attractive price, intended as a Christmas gift. Before buying, I explicitly confirmed via WhatsApp that the bag was smooth leather with gold hardware, as the listing used website images of different versions. I was assured this was correct and that the item would be shipped with priority delivery, arriving before 25 December.

The bag arrived on 21 January 2026 — nearly a month late — and it was the wrong item: a used bag, pebbled leather, silver hardware, not what was confirmed or sold. To make matters worse, it was delivered by a random person because Royal Mail delivered it to the wrong building, so the parcel was effectively lost.

The seller initially refused to refund me. I had to raise a dispute with Amex to get my money back. Only after that did they acknowledge the issue. When I informed them that the bag had eventually arrived, they had the audacity to ask me to ship it back, instead of arranging a collection themselves.

This was stressful, unprofessional, and completely unacceptable.
Do not buy or sell here. I strongly advise checking reviews beforehand — I wish I had.

Sharon Wolter Ferguson and her daughters Tatiana & Natalia are thieves.

They took nearly 200 pieces of archival designer fashion from me in March 2025 spinning me a farce about how successful and well respected they were in the fashion industry, representing celebs like sienna miller, harry styles and Kate moss. They shared clips from press regarding their association with Sotheby's , British Vogue, even the Duke of Richmond and walked out of my home singing promises of transparency, full collaborative pricing before posting, item protection during storage and profits paid to me regularly (30days post each sale).

I fell for it. They cherry picked my items, told me they were taking them back to their HQ so they could go through the "valuation team" and would get back to me for approval before posting my items.

They immediately posted without my authority, as I called texted and emailed repeatedly my "VIP rep" for them to pull my items, only to be told I was too late and pieces had already sold.

In fact my pieces sold very quickly as HEWI priced them far below market value. They didn't care. Any sale meant a commission for them and volume was the key to their game.

They also simultaneously listed my most covetable items on Vestiaire for thousands more than on the HEWI site. It seems they thought they could sell high on Vestiaire, mark it sold on HEWI and then pay out my share based on the lower HEWI price. It's quite a genius scam. But I caught wind and then things got very ugly.

60+ items sold in 3 mos. By 6 mos, still no payments to me. over £35 thousand GBP in payments they owed me. Not a single penny did they ever pay

Never a returned phone call. Never my items returned to me. Emails only ever sent from them to make excuses that payment was coming. Nothing ever came of their promises.

They then deactivated my login so I could no longer track my items, sales, or monies owed. At this point, I hired a solicitor and was set to take them to court. But like I said at the beginning, they knew they were going out of business the whole bloody time. Just quietly selling client property to keep themselves paid until they claimed insolvency.

I was one of hundreds of clients who would NEVER BE PAID. I saw the list of creditors. SHARON WOLTER FERGUSON the owner/founder had the nerve to add her name to the list of claimants owed 150k because she loaned her own company money. ARE YOU TAKING A PISS SHARON?

So, clients whose merch was stolen would not get repayment because SHARON adds her name to the payout list of creditors ? INSANITY.

My only hope at this point was to get my remaining items back, which took another 2 months and arrived crammed and mashed into wet filth covered boxes, no bags, no hangers, no original packaging, no dust covers, no auth cards, no inventory whatsoever. Items snagged, dirty, stained; others fully missing.

Should I feel grateful I got some of my belongings back? I know I probably feel lucky I got something back in the end, but I don't feel anything but contempt for these Wolter-Ferguson GRIFTERS! I feel used and betrayed; prayed on by lying, conniving women who took advantage of my trust, paid themselves, and ran away with zero accountability

35 yrs I collected my pieces knowing they'd have value in my retirement and be financial support. It's now all gone or damaged.

I don't care that the new company seems to now be paying its new clients. They should have had to make good on the debt to those of us defrauded/owed first.

It's been a sickening experience. I wish Sharon, Tatiana and Natalia nothing but ill and that karma catches up to them soon. the Wolter-Ferguson's should all be imprisoned for fraud/theft. A little time in HMP might teach them that actions have consequences. sadly corporate law showed them instead that loopholes like claiming insolvency exist in order to get away with their crime.

Disgusting.